Parks Ford Lincoln of Gainesville - Service Center

Communication from the service department was HORRIBLE! My vehicle sat on their lot for a full week before the diagnostic was complete. I called several times, left messages and didn’t receive a call back. My vehicle sat on their lot for a full week before the diagnostic was complete. I called several times, left messages and didn’t receive a call back. I called and spoke with the service manager on one occasion and still didn’t get an update on my vehicle. At the 7 day mark I visited the dealer to get an update and was told it would be 2 more days until the diagnostic was complete. When I finally got a quote for the service they included a quote for a new battery for over $400! A battery that I purchased and had installed after for $150……. If it were not for the fact that there were no other dealers within a reasonable distance (vehicle had to be towed) I would not have had the service completed here. In addition, we are in the market for a new vehicle and while wondering around the showroom floor waiting on the service department we were never greeted or approached by a sales person…. They were there, just pre occupied playing on their phones sitting in the showroom…. Great job guys, we will drive to Jacksonville and visit Jenkins Hyundai in the near future, where they at least acknowledge the existence of people on their lot. More

Curtious greeting upon arrival, fast service and great communication from service rep Ari Flores.will definitely return to this dealership communication from service rep Ari Flores.will definitely return to this dealership More

Great service friendly staff always timely with work done to our vehicles and very competitive rates to our vehicles and very competitive rates More

I stay with Ford because your service center is tops. and Bill Stoufer is always the one to help me out. He is a wonderful service director and your shop people have always done an excellent job. I cou and Bill Stoufer is always the one to help me out. He is a wonderful service director and your shop people have always done an excellent job. I could not ask for a nicer group of people. Louise Rothman More

I only went to the service department and was quoted one price, paid up front to order the part when I went to have the work done was charged an additional $300 I knew nothing about. A key fob should not be price, paid up front to order the part when I went to have the work done was charged an additional $300 I knew nothing about. A key fob should not be $800 I doubt they even cut the key blade. I’ll have to check but I bet they’d want $$$$ to do that. If my Lincoln needs work I won’t be taking it there. More

Highly professional staff and very comfortable waiting area. Overall diagnostics were impressive. Would certainly recommend this dealership. area. Overall diagnostics were impressive. Would certainly recommend this dealership. More

Luciano lied , told me none of my work was covered under warranty, that was a huge lie he never even attempted . Thankfully Alejandro took over and submitted the work it was covered. Still waiting on repair warranty, that was a huge lie he never even attempted . Thankfully Alejandro took over and submitted the work it was covered. Still waiting on repairs. 3 trips and soon as I get home the dash is lit up . Haven’t had my car since September. Also called for 5 weeks leaving Luciano message, none were returned. More

Devon did a great job getting me in out and kept me informed about what was being done and when it would be completed. informed about what was being done and when it would be completed. More

Service was on time . Pick up and drop off were efficient as well Agent was great Pick up and drop off were efficient as well Agent was great More