Parks Ford Lincoln of Gainesville - Service Center

Levin is the best! Every time we have taken the car for a service he has always kept us updated and helped us in the best possible way. Every time we have taken the car for a service he has always kept us updated and helped us in the best possible way. More

Very helpful and easy to coordinate with. Service was done well and completed to satisfaction Service was done well and completed to satisfaction More

Really bad customer services! Don’t do business here, stake all my can to Santafe ford in Alachua! Don’t do business here, stake all my can to Santafe ford in Alachua! More

The staff's kindness and professionalism instantly put me at ease, making for an exceptional experience. I couldn't have asked for anything better. at ease, making for an exceptional experience. I couldn't have asked for anything better. More

Worst experience ever. My car had been at the shop for over 2 weeks with NO results, communication and support My car had been at the shop for over 2 weeks with NO results, communication and support More

Terrible experience. Two times I came in for a brake change and two times they made me wait around for hours just to tell me they ran out of brake pads the first time, an Two times I came in for a brake change and two times they made me wait around for hours just to tell me they ran out of brake pads the first time, and the second they couldn’t get my tires off. They also took the tool for the lug nuts so now nobody can get the tires off. I wish I could give negative stars, I will never go back More

The Service Dept is very unorganized and slow. I have a recall on my 2022 Santa Cruz. Have been to the Service Dept 3 times now, waiting over 2 hours each time, and the issue still has not been I have a recall on my 2022 Santa Cruz. Have been to the Service Dept 3 times now, waiting over 2 hours each time, and the issue still has not been resolved. I have my 4th appointment in November to try to get it taken care of. This should not be happening and I’ve seriously considered trading the Santa Cruz in for anything that isn’t sold at Parks dealerships in Gainesville, just because Service is so frustrating. What happens as my truck gets older and I really need something fixed? I don’t think the Gainesville garage will be able to handle it. I went to Parks Hyundai in 2022 when I was interested in driving one to see if I wanted to purchase it. I was told by the Sales Dept that I didn’t want a Santa Cruz and to go next door to purchase a Ford truck. I went to Jacksonville to purchase my truck and it looks like I might have to start going back to Jacksonville for all of my Service. More

Responsive service. Would prefer faster service to diagnose problem but once identified was handled well Would prefer faster service to diagnose problem but once identified was handled well More

Waited 2-1/2 hours for them to tell me they couldn’t service my car that day. Very frustrating! And that’s the third time I’ve been there to fix a recall problem and it’s still not fixed. That’s over service my car that day. Very frustrating! And that’s the third time I’ve been there to fix a recall problem and it’s still not fixed. That’s over 6 hours of waiting for nothing. Very disorganized organization More

Great customer service. Very informative about work being done. Great place to take your car to Very informative about work being done. Great place to take your car to More