Parks Ford Lincoln of Gainesville - Service Center

Professional, efficient service with knowledgeable staff. Quick turnaround, transparent communication, and quality repairs, no complaints Quick turnaround, transparent communication, and quality repairs, no complaints More

Ordered a part and was told by person in parts I would be notified when it arrived. Was never notified and after couple of weeks I happened to come by and found out it was there! Also was told procedure in s notified when it arrived. Was never notified and after couple of weeks I happened to come by and found out it was there! Also was told procedure in service would take about an hour when was actually closer to three! Otherwise everyone was very nice. More

Do not take your car to Parks for repair! I have been taking my car to them for service for years but the new management team is horrible and they have implemented a system that is a rip off! I have been taking my car to them for service for years but the new management team is horrible and they have implemented a system that is a rip off! Take note that their most recent reviews are terrible and have been since they have been under new management. These people charge almost $300 to evaluate and determine your issue and they don't take it off when your vehicle is serviced. Even if it's an issue related to their repair work, they will still charge you. They are dishonest and don't keep their word to resolve issues and provide some simblance of good customer service. When I complained to the service manager and the GM, she told me she would investigate my issue and get back to me. Well, she lied. She nor the GM has responded. I don't trust these people and I will not take my car back to them and if you know like I know, you would not take your car to them either. More

Really transparent pricing and very clear communication about the problems with my vehicle. I never have concerns that they are trying to swindle or be sketchy. Great customer service! about the problems with my vehicle. I never have concerns that they are trying to swindle or be sketchy. Great customer service! More

Serious disappointment with the service visit. It took 3 trips from Newberry, in order to complete my service. The only plus was the parts rep. It took 3 trips from Newberry, in order to complete my service. The only plus was the parts rep. More

Decent service dept. They still have not been able to get my transmission to stop acting up in my 2020 Lincoln Aviator and it’s been there 3 times. Hopefully they can get They still have not been able to get my transmission to stop acting up in my 2020 Lincoln Aviator and it’s been there 3 times. Hopefully they can get it fixed this time. Levin was great at communication and keeping me updated during the time it was in their care. More

Not happy with the service. Not professional. I feel like I'm not getting fair advice. Not professional. I feel like I'm not getting fair advice. More

They handled my truck issues promptly and professionally. They keep me informed about future maintenance needs. They keep me informed about future maintenance needs. More

Everything was good from check in to pick up. Bill called us to keep us up to date on our truck. Bill called us to keep us up to date on our truck. More

Levin was extremely helpful and as my wife and I were in the hospital having our son. He made sure the truck was fixed and ready for pick up. the hospital having our son. He made sure the truck was fixed and ready for pick up. More