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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
959 Reviews

959 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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April 13, 2025

Fraser is great at keeping us informed of the problems and also the time line More

by foursonsmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fraser
Apr 13, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your feedback! We’re glad Fraser did a great job keeping you informed throughout the process. I’ll be sure to pass along your kind words. Looking forward to seeing you again soon! Michael Muldoon Service Manager 864-918-7012

April 13, 2025

Great experience very friendly and conscientious staff. Ari & Luciano very helpful and professional. Very helpful to out of State customer. More

by wmdmisl665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari & Luciano
Apr 14, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to post a review! We are thrilled to hear you had a great visit while passing through. Please don't hesitate to stop in if you ever need service in the future. All the best! Gerald Acevedo Service Manager Parks Hyundai of Gainesville

April 13, 2025

don't know about the dealership but the service department was great, got done quick, Bill was very knowledgeable and kept me notified on options More

by 3patricksheridan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We’re glad to hear Bill took good care of you and kept you informed throughout the process. We appreciate your visit and hope to see you again for future service needs! Michael Muldoon Service Manager 864-918-7012

April 12, 2025

Motor is burning oil. This car is known to have this issue, and even has classes action cases against them. Yet the won't address the real issue but instead suggest repair More

by dwgalloway
Recommend Dealer
No
Apr 14, 2025 -

Parks Ford Lincoln of Gainesville responded

Hello, Thank you for providing your feedback. I'm sorry we did not meet your expectations during your service visit. Please help me address your concern of the oil burning condition on your vehicle. I can be reached directly on my mobile. Please feel free to call at your convenience. Gerald Acevedo Service Manager Parks Hyundai of Gainesville

April 12, 2025

Dependable Great communication Attentive Timely Friendly Always made me feel like my needs were important and foremost to her service experience More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Houlahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donovan Plank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience. We are glad to hear that our team provided attentive, timely service and made your needs a priority. We appreciate your visit and look forward to seeing you again. Michael Muldoon Service Manager 864-918-7012

April 12, 2025

Vern was a great technician. Answered all of my questions and actually listened. He is an asset to your organization. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vern
Apr 13, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We’re glad Vern took the time to listen and answer your questions thoroughly. He’s definitely an asset to our team, and I’ll be sure to share your comments with him. Looking forward to seeing you again! Michael Muldoon Service Manager 864-918-7012

April 11, 2025

My car still check haptic steering wheel system is still popping up. No real answer to the problem More

by zlwpfw
Recommend Dealer
No
Employees Worked With
Not sure
Apr 14, 2025 -

Parks Ford Lincoln of Gainesville responded

Hello, Thank you for providing your feedback. I'm sorry we did not meet your expectations during your service visit. Please help me address your concern with the haptic steering wheel system on your vehicle. I can be reached directly on my mobile. Please feel free to call at your convenience. Gerald Acevedo Service Manager Parks Hyundai of Gainesville

April 09, 2025

I was very pleased with the service received. This was my first time there since the change in management. Everyone was very professional. Fraser, Jeffrey and Nakia made my experience a pleasant More

by elainejohnson4878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fraser Ardrey, Jeffrey Hedrick, Nakia Cleveland.
Apr 09, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We're glad your first visit under the new management was a positive one. Fraser, Jeffrey, and Nakia will be happy to hear they made your experience a pleasant one. We look forward to seeing you again! Michael Muldoon Service Manager 864-918-7012

April 09, 2025

I’m always satisfied with my Tech, Bill. He always listens to my needs and follows through taking care of them. Thank you, Bill. More

by PEGAREI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We’re grateful to have Bill on our team, and it’s great to hear he consistently listens and takes care of your needs. We’ll be sure to pass along your thanks! Michael Muldoon Service Manager 864-918-7012

April 08, 2025

Extremely long wait time. We were told when we paid for the platinum warranty that it covered all basic maintenance. When I brought the vehicle in I was informed it doesn’t co More

by Rachellcollins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Apr 08, 2025 -

Parks Ford Lincoln of Gainesville responded

We apologize for the confusion with the terms of the extended service plan. If possible, I would like to speak with you so I can understand what was explained on delivery. I would also like to apologize for the length of your wait time. Please feel free to give me a call so we can find out if there is a way to resolve your concerns. Thank You Donna Houlahan Service Director 352-372-4251

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