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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
959 Reviews

959 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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April 17, 2025

Service department was very good on time clean waiting area. Had my truck back to me within the two hour window. I will be back. Thank you, Park Ford More

by captwayne46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Parks Ford Lincoln of Gainesville responded

Service department was very good on time clean waiting area. Had my truck back to me within the two hour window. I will be back. Thank you, Park Ford

April 17, 2025

See above. Deceptive practices. I was also told the $300 would go towards my bill but when my windshield wiper motor was diagnosed, they said it would be $386 m More

by Kurt J
Recommend Dealer
No
Employees Worked With
The problem is I was charged $300 for a diagnosis and not told until two days later that they can't diagnose my issue if the message isn't actively on the dashboard screen. If told upfront, I would've waited until that was the case and saved myself $300 a
Apr 19, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. I’d appreciate the chance to speak with you directly to explain or make things right. Please reach out to me personally at 864-918-7012. Michael Muldoon Service Manager mmuldoon@parksofgainesville.com

April 16, 2025

Ari Flores my advisor got my car in quickly and done within 45 minutes. I brought my car in for normal maintenance and he was very professional. His name was not listed below More

by gregoryawillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Parks Ford Lincoln of Gainesville responded

gregoryawillis, Thank you for leaving a 5 star review! We appreciate your business and value your feedback. Ari is a very professional individual and we are glad to have him a part of our team. On behalf of my colleagues we wish you a great weekend and look forward to seeing you at your next service visit. All the best! Gerald Acevedo Service Manager Parks Hyundai of Gainesville

April 16, 2025

Bill Stoufer is so good at his job. He makes me feel comfortable and I trust him. That is very important to me as a woman who isn't very familiar with car stuff. More

by ALITTLEREDHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We’re so glad to hear that Bill makes you feel comfortable and earns your trust. That means a lot to us. We appreciate your support and look forward to taking care of you and your vehicle again! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

April 15, 2025

This is the place to have your vehicle serviced. Very professional and friendly. Sales department also very good More

by Charles Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We're glad to hear you've had a great experience with both our service and sales teams. We appreciate your support and look forward to seeing you again! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

April 15, 2025

We have always been treated with the most respect anytime we are there for services.5Stars More

by shaburke2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the 5 stars! We're grateful for your continued trust and glad to hear you've always felt respected during your visits. We look forward to serving you again! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

April 15, 2025

Service agents are amazing but the dealership is expensive and does not provide conveniences for customers whose vehicles were not purchased there, regardless of customer loyalty to the service prov More

by susanabonetti
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Flores
Apr 16, 2025 -

Parks Ford Lincoln of Gainesville responded

Hello and thank you for posting a review! We appreciate your business and value your feedback. We happy that Ari provided great service. We do offer military discounts and usually send out coupons. Please give me a call directly to make sure you are on the mailing list. Gerald Acevedo Service Manager Parks Hyundai of Gainesville

April 15, 2025

Being honest, transparent, knowledge upfront goes a lot further than not being truthful in an attempt to make money. You have lost my business More

by tatiscloset
Recommend Dealer
No
Employees Worked With
Levin Hickman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levin Hickman
Apr 15, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. I'm sorry to hear about your experience, and I’d like the opportunity to understand what happened. If you’re open to it, please reach out to me directly. I would appreciate the chance to speak with you and work toward earning back your trust. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

April 14, 2025

We have only had positive experiences with Parks Ford Lincoln. The service was fast, thorough and courteous. More

by mskariguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure if their names, but it’s the mobile staff.
Apr 14, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your continued support! We're so glad to hear that your experiences with us have been consistently positive. We appreciate your trust and look forward to serving you again! Michael Muldoon Service Manager 864-918-7012

April 14, 2025

Poor in the past. Much better this time. Service has been slow and disorganized before. The process was much smoother this time. More

by gatorcritter
Recommend Dealer
Yes
Employees Worked With
Nika and Zack ( mobile service)
Apr 14, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the honest feedback. We’re glad to hear this visit was a better experience and that things went more smoothly. We appreciate the opportunity to improve and look forward to continuing to earn your trust. Michael Muldoon Service Manager 864-918-7012

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