Parks Ford Lincoln of Gainesville - Service Center

Out of all the dealerships I have ever been to, this is by far the most expensive. Never going back. by far the most expensive. Never going back. More

Excellent very professional service writer. Great service and quick delivery . Highly recommend service department. Easy to get appointments. Great service and quick delivery . Highly recommend service department. Easy to get appointments. More

Mobile service for oil change and tire rotation was great! I called that morning and they were able to come to my house that day due to an opening, and done in <30 mins. Couldn't have been any simple great! I called that morning and they were able to come to my house that day due to an opening, and done in <30 mins. Couldn't have been any simpler! The coordinators was great and so were the techs that came. More

Edwin from service is fantastic. Easily the best experience I've ever had with a dealer. Easily the best experience I've ever had with a dealer. More

Professional and courteous service. Keep you informed on vehicle service.. will continue to use them Keep you informed on vehicle service.. will continue to use them More

The person who checked me in was very thorough, Ari was his name I believe. Was very polite and helpful. his name I believe. Was very polite and helpful. More

I was taken on time and was car ready an hour and half later. And washed later. And washed More

They take time to explain everything to you and very professional, and you don't have to wait very long. Thank you professional, and you don't have to wait very long. Thank you More

While I will say that I was very surprised by how fast the work was completed, car drives great now. The customer service definitely left some things to be desired. I had to call multiple times and speak the work was completed, car drives great now. The customer service definitely left some things to be desired. I had to call multiple times and speak with multiple managers just to get an updated service invoice. I was told I would receive and email the next day more than once only for me to have to call back the next day because I never received it. There were fees added to the original invoice i was not made aware of - this was corrected it just took too much work was too much back and forth to get it. There seems to be a disconnect in communication in the service dpt. I let my service tech know i still needed an electronic copy when i picked up the car and still had to call back days later because i never got it. I talked to Edwin the last time and he was very rude. I heard him talking to my service tech about me and then when he told me I couldnt get the invoice until the next day despite them not closing for another 1/2 hour I asked to be transferred to my tech he claimed he wasnt there and that no one else could access it and that if i needed the electronic one I could just go to Staples to get it because no one could access it but the tech. That is not good customer service especially since I advised I had been having issues getting it for days. I called back and spoke to a manager in sales right after I hung up and after 5 mins on hold he was able to email me the invoice with no issue. It was ridiculous. They do great work but drop the ball on simple things. More

I had a great experience with the staff. My salesman did a great job. He wS very helpful My salesman did a great job. He wS very helpful More