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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
913 Reviews

913 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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June 06, 2025

Devon was very kind and took care of my car service when I went in and he made sure to explain everything and also explained the upcoming services that are expensive. This way I can plan ahead for it. More

by rhondaleeb1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sandridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon
June 05, 2025

You guys were willing to take my Hyundai Kona in and do a diagnostic check even it was purchased from Southeast agency. Determined battery at fault. Apparently SE agency had a AAA used battery put in befo More

by rjsaal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Duke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

Everyone in the service department was great. They kept me up-to-date on my car’s progress during the service. More

by BMACSPIKES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Burke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christain Butler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

Ari was great. He made the process very simple and explained everything in detail to me. He also has great choices on watches. More

by shaunblackbelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

I am very dissatisfied. Minimum clarification and communication. Receptionist was unprofessional, gave little information as answers to my questions before I picked up my SU More

by sarahlarue58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ari did not help me but I saw him happily helping another customer
June 04, 2025

Nice staff, very attentive, addressed my concerns while on a trip for vacation. Helped me find a rental as well More

by msandlin4150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

The work that is done at the dealership os very good. They also dona pretty thorough safety inspection. More

by mbaird48
Recommend Dealer
Yes
Employees Worked With
I cannot tell from these tiny pictures
June 03, 2025

Service writer wants to argue about the reason for service. It would be nice if he we listen and agree with customer before stating “ that’s not what normally happens.” More

by THEPLANTSHOPPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jun 03, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. I'm sorry to hear about your recent experience—that’s not how we want our guests to feel. I’d appreciate the opportunity to speak with you directly so I can better understand what happened and work toward making it right. Please feel free to reach out to me at your convenience. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 03, 2025

They didn’t help me at all. I had to call back over 2 months to get by car back and working. And they still haven’t payed for the rental I had to get while they were fixing my c More

by Carson leigh latham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerald Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

They called & offered me a free oil change, I made the appointment. I arrived early they took my suv right away. I asked for tire rotation also, they said no problem. I was in & out in less than an hour, More

by PAMISPUPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rylee Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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