Parks Ford Lincoln of Gainesville

Communication from the service department was HORRIBLE! My vehicle sat on their lot for a full week before the diagnostic was complete. I called several times, left messages and didn’t receive a call back. My vehicle sat on their lot for a full week before the diagnostic was complete. I called several times, left messages and didn’t receive a call back. I called and spoke with the service manager on one occasion and still didn’t get an update on my vehicle. At the 7 day mark I visited the dealer to get an update and was told it would be 2 more days until the diagnostic was complete. When I finally got a quote for the service they included a quote for a new battery for over $400! A battery that I purchased and had installed after for $150……. If it were not for the fact that there were no other dealers within a reasonable distance (vehicle had to be towed) I would not have had the service completed here. In addition, we are in the market for a new vehicle and while wondering around the showroom floor waiting on the service department we were never greeted or approached by a sales person…. They were there, just pre occupied playing on their phones sitting in the showroom…. Great job guys, we will drive to Jacksonville and visit Jenkins Hyundai in the near future, where they at least acknowledge the existence of people on their lot. More

I stay with Ford because your service center is tops. and Bill Stoufer is always the one to help me out. He is a wonderful service director and your shop people have always done an excellent job. I cou and Bill Stoufer is always the one to help me out. He is a wonderful service director and your shop people have always done an excellent job. I could not ask for a nicer group of people. Louise Rothman More

James, my salesman did a great job, very informative and helped me navigate everything. I can’t see how he could have done better. helped me navigate everything. I can’t see how he could have done better. More

Awesome sales staff and finance department. It was very easy to make my purchase and save a lot of time and money. It was very easy to make my purchase and save a lot of time and money. More

I only went to the service department and was quoted one price, paid up front to order the part when I went to have the work done was charged an additional $300 I knew nothing about. A key fob should not be price, paid up front to order the part when I went to have the work done was charged an additional $300 I knew nothing about. A key fob should not be $800 I doubt they even cut the key blade. I’ll have to check but I bet they’d want $$$$ to do that. If my Lincoln needs work I won’t be taking it there. More

I didn’t see my salesman Tyler Haskins on this review but he was really feat to be honest. I purchased a new bronco from him and it was easy. This is my second purchase from this dealership and I’m sure I’ll he was really feat to be honest. I purchased a new bronco from him and it was easy. This is my second purchase from this dealership and I’m sure I’ll be back when my lease is up. Thanks again. More

Highly professional staff and very comfortable waiting area. Overall diagnostics were impressive. Would certainly recommend this dealership. area. Overall diagnostics were impressive. Would certainly recommend this dealership. More

My SUV has a lot of issues so I just could afford to get the oil change and brake light bulbs changed. The service advisor was very nice and took care of my car. the oil change and brake light bulbs changed. The service advisor was very nice and took care of my car. More

Fraser is was my service advisor. We had good communication. I especially like the valet pickup and delivery. They were able to work around my schedule. This was my first service o We had good communication. I especially like the valet pickup and delivery. They were able to work around my schedule. This was my first service on my Maverick truck. So far so good! More