Parks Ford Lincoln of Gainesville

Not trust worthy, kept putting down that I would need things done that I had already had done at that dealership, example they replaced my driving belt in May 2024 then in November 2024, January 2025, an things done that I had already had done at that dealership, example they replaced my driving belt in May 2024 then in November 2024, January 2025, and April 2025 tried to say I needed a new driving belt. Called the dealership and asked if there was something wrong with my belt. They said there was nothing wrong they were just not checking my vehicle history. Continued to recommend unnecessary services and also charged $299 for a diagnostic test for a sound my care made they misdiagnosed the issue saying it was a strut bearing when in fact it was a stick that was wedged against my tire. I had to go somewhere else to figure that out where they told me there was nothing wrong with my strut bearings. More

Everyone from the salesman to the finance manager was very helpful, and professional. Was a nice experience. very helpful, and professional. Was a nice experience. More

Excellent, friendly customer service. My mobile service was outstanding. They arrived on time and serviced my car thoroughly. My mobile service was outstanding. They arrived on time and serviced my car thoroughly. More

Service rep was awesome. He made sure I was attended to promptly and kept me well informed of status of vehicle. Service was not complicated but timely and vehicle waiting fo He made sure I was attended to promptly and kept me well informed of status of vehicle. Service was not complicated but timely and vehicle waiting for me when I arrived. More

Mr Flores was wonderful. He was also knowledgeable. Mr. Flores also sent us to lunch and picked us up He was also knowledgeable. Mr. Flores also sent us to lunch and picked us up More

Fast, friendly service Clean facility, easy to make appointments, service was well explained Recommend dealership appointments, service was well explained Recommend dealership More

Service in the beginning showed some interest in gaining info on my visit but ultimately advised that parts were not available and had to reschedule which meant driving another trip requiring 50 miles. Cat info on my visit but ultimately advised that parts were not available and had to reschedule which meant driving another trip requiring 50 miles. Cat converter replacement took over five hours even with an early schedule time of 7Am. I cancelled some repairs that was told was necessary .e, sensors but engine did not a Indicate issues as described in the Hyundai Owners Manual. Accounting did not take action on charge card in the following 2 weeks as promised. More

Levin Hickman deserves a gold star. When I took my vehicle to Parks of Gainesville for an oil change and to get 4 new tires, I didn't realize the car was a making an unusual noise. The When I took my vehicle to Parks of Gainesville for an oil change and to get 4 new tires, I didn't realize the car was a making an unusual noise. The mechanic may have pointed it out to Levin and Levin brought it to my attention. He was willing to have a valet to come to my house clear in Melrose to pick up my car so that he could have the mechanic give it a second look. Indeed, something was not right with the vehicle which Levin worked diligently with Ford Motors to ensure the broken part was replaced. For that, I'll be forever greatful to Levin. I am extremely impressed by Parks of Gainesville. I'll be your customer for life!! More

Very good Can't think of 13 words my situation was handled fine Good service writer handled fine Good service writer More

Very helpful and knowledgeable All my questions were answered and I believe truthfully , I had stopped coming to this dealership but I've returned hoping service is better. answered and I believe truthfully , I had stopped coming to this dealership but I've returned hoping service is better. More