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Parks Ford Lincoln of Gainesville

Gainesville, FL

Overview
Employees
Reviews
Vehicles
4.3
1,505 Reviews
Welcome to Parks Ford Lincoln of Gainesville, your local Ford dealership in Gainesville, FL, serving residents from Alachua, Starke, Ocala and Lake City. Sharing the Parks family name is a great honor since it allows our team the resources of a big group while still maintaining our down-to-earth, no-pressure car-buying approach. Our customers love their new Ford cars, trucks and SUVs, affordable used vehicles and Certified Pre-Owned models. But it’s not just our selection of quality vehicles that keep our customers coming back; many find our competitive prices, monthly offers, efficient auto service and genuine Ford parts enticing. Plus, we love helping our guests even more when they decide to sell or trade in their current ride. We’ve been the one-stop shop for Gainesville for a long time — why not stop by and see what we mean?
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3333 North Main Street

Gainesville, FL

32609

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Showing 1,505 reviews

September 26, 2017

Wonderful experience Parks of Gainesville gave me the opportunity to lease for the first time. I came into the dealership not exactly sure what I wanted (all I thought I w More

by SaraBeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Vance
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Sep 26, 2017 -

Parks Ford Lincoln of Gainesville responded

Thank you so very much for taking the time to prepare and submit a 5-Star Review to share your experience with Brian Vance at Parks of Gainesville. On behalf of all of us at the Dealership, I want to say THANK YOU. In particular, Brian asked me to let you know that he sincerely appreciate your comments - he is very grateful. My name is Brent Russell and I am the Director or Customer Relations. In this capacity, I make a point of reading every single review or comment regarding our Dealership. Your feedback provides an opportunity to identify changes to strengthen our customer relations or they may reinforce practices that are working well. In other words, at Parks of Gainesville, we REALLY DO LISTEN to YOU! I want to make sure you have my contact information to make it easy for your to communicate any potential issues, concerns, or questions to us. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. With the GREATEST of RESPECT, Brent Russell Director, Customer Relations - "The Guy with the Hat"

September 21, 2017

We were lifetime buyers of this dealership. Not now. I have never been so disappointed as I was today. This dealership revealed that it wasn't profitable to help us buy a used vehicle. We have bought 9 v More

by Chele
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Georgio, Ronnie
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Oct 05, 2017 -

Parks Ford Lincoln of Gainesville responded

Hello: We are disappointed in your comments and sincerely do not understand your complaint. We believe you have drawn some conclusions that are inaccurate and fail to recognize the steps we have taken to help you get the car for the very best price. It is truly unfortunate. Further, we have attempted to communicate this information to you via phone. We sure would like to help you. In our experience, there are situations when individuals form their own perceptions or assumptions that are just not right and that will frequently lead to misunderstandings or a lack of trust between individuals or a business. We believe that is the case in this situation and we sincerely regret your feel as you do. That being said, we remain available to answer your questions and be of assistance. Just give us a call or send an email. My name is Brent Russell and you can reach me at (352) 372-4251, extension 63226 or send an email to BRussell@ParksofGainesville.com. I look forward to talking further with you. With the GREATEST of Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"

September 20, 2017

Bobsmkt We had a great experience working with Bill at Parks Ford. He made the car buying experience easy and fast. Very knowledgeable with the cars we test d More

by Jbarnes2k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bowers
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Sep 21, 2017 -

Parks Ford Lincoln of Gainesville responded

Thank you for the 5-Star Review and wonderful comments about Bill Bowers. He asked me to let you know that he is most grateful for your feedback - it means a lot to Bill and our Dealership. My name is Brent Russell and I read every review, comment, and suggestion about our Dealership. I do this in order to identify opportunities where a customer recommends changes that will likely improve customer services. In other words, we LISTEN to you, our Customers, and respect your thoughts and opinions. It is one of the ways we continue to identify opportunities to serve you in a more efficient manner. I encourage you to keep my contact information readily available to make it ask any questions, cite comments, or pass along any concerns. You can reach me by dialing (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. I promise to get back to you in a timely manner. Again, thank you for the 5-Star Review. Wishing you the GREATEST of respect. Brent Russell Director, Customer Relations - "The Guy with the Hat"

September 16, 2017

Adameon121 Feel like I received great service and Great price. I would absolutely recommend this dealership. They were fast to help me and new answers to all More

by Adameon221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bowers
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Sep 19, 2017 -

Parks Ford Lincoln of Gainesville responded

Duplicate Entry

Sep 19, 2017 -

Parks Ford Lincoln of Gainesville responded

Hello and thank you for taking the time to submit a 5-Star Review of your car shopping/purchase experience at Parks of Gainesville. We sincerely appreciate the review...in particular it means great deal to Bill. Thank You. My name is Brent Russell and I read every single review, comment, or suggestion about our Dealership. I look for trends in the reviews to identify opportunities to strengthen the way we do our work or look to reinforce practices that Customers find beneficial. Either way, I LISTEN to your FEEDBACK in order to serve you better. Please call me at (352) 372-4251, extension 63226, or send an email to me at BRussell@ParksofGainesville.com with any other suggestions, concerns, or issues. It is a pleasure to serve you. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

September 16, 2017

Purchase of Lincoln MKC Shortly after arrival we were approached by sales person Ana Roa, her pleasant demeanor and friendly smile immediately relaxed us. We were impressed b More

by MIkeMar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANA ROA
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Sep 19, 2017 -

Parks Ford Lincoln of Gainesville responded

Thank you for the 5-Star Review of Ms. Ana Roa and Parks of Gainesville. We sincerely appreciate the special effort to go online, prepare and submit and 5-Star Review for her...you have "made her week, month, year!" Thank you ... your comments are exceptional. My name is Brent Russell and I am the Director of Customer Relations for Parks of Gainesville. Among my diverse position responsibilities, I read every review, comment, or suggestion about our Dealership. I use the information to identify opportunities to strengthen the way we do our work or to reinforce practices that Clients identify and appreciate. Either way, I (we) LISTEN to your feedback. Your time to prepare the reviews is never wasted... Personally, I am proud of the way Ana does her job and I agree with you about her Professionalism. She DOES know the products and she is able to communicate detailed information to help you make the best possible choice for yourself. That is what I call a GREAT salesperson. Again, thank you for taking the time to submit your review. Should you have any questions or need any assistance, please do not hesitate to call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com. It IS a pleasure to be of service to you. With the GREATEST of Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

September 01, 2017

Happy girl 94 Very fun and welcoming experience! Made my first time car experience a great one! Very happy with my brand new car and happy with how well they work More

by Happygirl94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bowers
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Sep 19, 2017 -

Parks Ford Lincoln of Gainesville responded

Congratulations on your decision to purchase your FIRST New Car...a very exciting event. My name is Brent Russell and I enjoyed reading your review. I still remember buying my first new car, it was almost $1,800 (back in the 60's...LOL). This is a BIG deal. I am so glad Bill was able to help you and we want you to know that we are here to take care of your needs. Please do not hesitate to ever call Bill or feel free to call me at (352) 372-4251, extension 63221, or via an email at BRussell@ParksofGainesville.com. It is our pleasure to be of service to you. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

August 31, 2017

Go See Matt Matt Fortin was professional, knowledgeable, and friendly. He ,on more than one occasion, went out of his way to make my buying experience the best po More

by dickertr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fortin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2017 -

Parks Ford Lincoln of Gainesville responded

Hello and thank you for recognizing the services of Mr. Matt Fortin with a 5-Star Review. My name is Brent Russell and I read every review, comment, or suggestion about our Dealership in an effort to identify potential opportunities to strengthen our overall customer services. I sincerely appreciate the comments you have shared about your buying experience. Please call me at (352) 372-4251, extension 63226, or via email at BRussell@ParksofGainesville.com in case you are unable to reach Matt. It is my pleasure to serve you. Respectfully, Brent Russell - Director, Customer Relations _ "The Guy with the Hat" Thank you so very

August 31, 2017

Hassle free transition post-accident I have nothing but praise for this dealership and its employees. The first time I purchased a vehicle here was hiccup free and less stressful than any More

by Kenneth Robbins Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Vance
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Sep 01, 2017 -

Parks Ford Lincoln of Gainesville responded

Good Day and thank you for taking the time to submit this DealerRater Review of Brian Vance, your Sales Consultant. My name is Brent Russell and I am responsible for reading every review, comment or suggestion about our Dealership as a way to identify opportunities to continuously strengthen our performance. Thank you for the 5-Star review of Brian...I know he was elated to have earned this rating from you. We appreciate the time you have taken to prepare the review. I promise, we always LISTEN. Wishing you the very best in your new vehicle. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Sep 01, 2017 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to complete a DealerRater review of Brian Vance with a 5-Star Review. We are grateful for the comments and suggestions that you have shared in the review. My name is Brent Russell and I am looking forward to the opportunity to meet you in person. Please do not hesitate to call or email me. I am looking forward to the opportunity to meet you and thank you in person. We are sincerely grateful for your review. Brent Russell - Director, Customer Relations - "The Guy with the Hat" Brent

August 31, 2017

Great service Great service. Brian Vance and Jorge Rodriguez were great salesmen. Very polished sales and service from other staff. Nice business facilities and cle More

by Rattic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Gewertz, Brian Vance, Georgio Rodriguez
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Sep 01, 2017 -

Parks Ford Lincoln of Gainesville responded

Thank you for the 5-Star Review! On behalf of everyone at the Dealership, including the 3 individuals you have cited, we are grateful for the feedback. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our Dealership. Your feedback helps us to identify opportunities to strengthen our performance and serve you better. I would love to meet you the next time you come to the Dealership so I can thank you in person. Please look me up when you come in...just ask for the "Guy with the Hat" - that's me. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

August 31, 2017

Used Ford Fusion Smooth purchase, did not feel especially rushed as an experience. Brian Vance was a very friendly and helpful sales associate to deal with. Would Reco More

by Customer2133204
Recommend Dealer
Yes
Employees Worked With
Brian Vance
Report | Print
Sep 01, 2017 -

Parks Ford Lincoln of Gainesville responded

Thank you for the 5-Star of Brian Vance. We are most grateful for your thoughts and comments. My name is Brent Russell and I review our client comments to look for ways to strengthen our performance. I wanted to introduce myself to make sure you know we literally DO READ every Customer Comment. Personally, I am grateful for the time you took out of your busy day to complete the review. Wishing you all the best, ALWAYS. WITH Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

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