Parks Ford Lincoln of Gainesville

Parks Ford Lincoln of Gainesville responded

Hello and thank you for the FIVE-STAR Review of Justin Bolton at Parks of Gainesville. On behalf of all of us at Parks, we want to offer our congratulations and wish you years of great service from your new RED truck. My name is Brent Russell and I can truly identify with the experience you have described in your comments about "love at first sight." I have have had a very similar experience. I wanted to make a special point of letting you know how much I sincerely appreciate your taking the time to prepare and submit this review of Justin. In my view, DealerRater reviews are particularly important as many Customers will frequently select a Sales Person to help them before they even come into the Dealership. In addition, I read the reviews to identify opportunities to introduce innovations and/or recommendations into our work process to help us serve our Customers in a better, more efficient manner. At Parks of Gainesville, we actually LISTEN. Please do not hesitate to call or email me at any time with questions or comments. You can reach me at (352) 372-4251, extension 63226 or BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello and thank you for the wonderful FIVE-STAR Review of your car-buying experience at Parks of Gainesville. On behalf of all of us at Parks of Gainesville, we would like to share our deep appreciation for your review. My name is Brent Russell and I literally read every review, comment, or suggestion about our Dealership. I do this in order to identify opportunities to strengthen the way we serve you. We have learned to embrace "Change for the BEST." This is a process that encourages on-going growth to always look for ways that are better. We really LISTEN to you at Parks of Gainesville. Please do not hesitate to call or email me at any time with questions, concerns, or individual comments. If you cannot reach Bill, please call me at (352) 372-4251, extension 63226 or at BRussell@ParksofGainesville.com. Is is always my pleasure to be of service to you. Respectfully, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Good Day: On behalf of all of us at Parks of Gainesville, we want to take a moment to say "Thank You" for the terrific review of Mat Fortin and Matt Chesonis. We really do appreciate your review and your comments mean a great deal to both Matt's. We are grateful. My name is Brent Russell and I literally read every review about out Dealership in order to identify opportunities to strengthen our work process and customer services. We subscribe to the concept of "Change for the BEST" - recognizing the importance of embracing change. Personally, I want to add my own thanks, just because I know your comments really mean a lot. We really do listen to you at Parks of Gainesville! Should you have any questions or need any special assistance, please feel free to call or email me at any time. You can reach me at (352) 372-4251, extension 63226 or BRussell@ParksofGainesville.com. I am at your service. With Respect, Brent Russell - Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you for preparing and writing a FIVE-STAR Review of your car-buying experience at Parks of Gainesville. In particular, We are grateful you called out both Matt Fortin and Matt Chesonis in your review - both Matt's asked me to say "Thank You" from them. These reviews are very important to the Sales personnel as many prospective buyers will select the Sales Person to work with on the basis of these reviews. My name is Brent Russell and I am responsible for reading every review, comment, or suggestion about our dealership in order to identify customer suggested enhancements/recommendations to our work process. We do this because we have adopted a philosophy of embracing "Change for the BEST." It is yet another way we ACTUALLY listen to our Customers. Please call or email me at any time. You can reach met on the phone at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGaineville.com. I am here to answer any questions and to SOLVE any issues or problems. Thank you for the opportunity to be of service to you. With Respect, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

My name is Brent Russell and I am writing this email to thank you for the FIVE-STAR Review of Parks of Gainesville. I am particularly grateful for your calling out Matt Fortin in your review - these reviews are oftentimes used by prospective buyers to select the sales person that they want to work with prior to coming to the Dealership. I review every single review, comment, or suggestion about our Dealership in order to identify opportunities to introduce customer suggested innovations/changes that will help us to serve you in a more effective and efficient manner. This is all part of a process we refer to as "Change for the BEST." We actually LISTEN to our Customers at Parks of Gainesville. Please feel free to call or email me at any time with questions or concerns. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. It is my pleasure to be of service to you. Again, than you for your review and comments. You are helping to make a difference. Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

My name is Brent Russell and I am writing to thank you for the wonderful review of Bob Weber and Parks of Gainesville. We sincerely appreciate the FIVE-STAR Review of your vehicle-buying experience. Personally, I found your review particularly creative and informative. I really appreciate the "What He Did NOT Do" approach. We are always looking for ways to strengthen our organization in order to improve they "buying experience" from start to finish. We have learned to "embrace" change in order to grow. Please feel free to call or email me with any questions or comments. It is my pleasure to be of service to you. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 (rings direct to my desk) BRussell@ParksofGainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for such a super review of Bill Bowers and Parks of Gainesville. We are sincerely grateful for the comments you have shared in the review - they are very special. Bill has asked me to forward a heartfelt "Thank You" to you...these comments really mean a lot to him. We literally read EVERY review, comment, or suggestion about our Dealership as part of a process to always look for ways to strengthen our performance. We consider "Change" an asset to embrace as opposed to a threat to the norm. Thus, we are always looking for ways to do a better job. Please do not hesitate to call or email me with any comments or suggestions. I am here to serve you at any time. Again, thank you for the wonderful review. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Hello: My name is Brent Russell and I am writing to thank you for taking the time to prepare and submit your FIVE-STAR Review of Parks of Gainesville - in particular for Bill Bowers. Bill asked me to forward his own personal thanks as well; the DealerRater Reviews mean a great deal to the individual Sales Personnel. We are always working to strengthen our overall performance to make it easier and more pleasant than ever to buy a vehicle and your feedback is important to this process. Please call or email me with any comments or suggestions at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com. I promise, we read every single comment. In addition, should you encounter any difficulties or need assistance, please do not hesitate to let me know - call or email me at any time. In closing, thank you for the wonderful review. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat"

Parks Ford Lincoln of Gainesville responded

Thank you for your FIVE-STAR Review of Bill Bowers and Parks of Gainesville. On behalf of the entire dealership, I wanted to extend a heartfelt "Thank You" for the time and effort you invested to provide this review. My name is Brent Russell and I am writing to let you know we really appreciate your comments and feedback. We literally read every single review, comment, or suggestion about our Dealership. We endorse the concept of continuous change - Change for the BEST. I am grateful for your comments about Bill - your feedback really makes a big difference to him via DealerRater. Should you have any other comments to share, please do not hesitate to call or email me at any time. I am here to serve you. Respectfully, Brent Russell Director, Customer Relations - "The Guy with the Hat" (352) 372-4251, extension 63226 (rings direct to my desk) BRussell@ParksofGainesville.com