Park Place Acura

Year after year, the David McDavid - Acura Service Department continues to amaze me with their exceptional service. Carl Dehl truly exemplifies - Professionalism! He consistently provides thorough and Department continues to amaze me with their exceptional service. Carl Dehl truly exemplifies - Professionalism! He consistently provides thorough and courteous service - while providing in-depth descriptions and recommendations. It is so refreshing in today's world to have a dealership that can fully be trusted to always put the best interest of the customer first!!! More

Upfront and no game dealing! They are very easy to work with! They kept the promise they made with me over the email and phone. Stating from the initial contact with Chris Spray on the email, to the discus with! They kept the promise they made with me over the email and phone. Stating from the initial contact with Chris Spray on the email, to the discussion with his manager Charlie over the phone, to the other manager with whom I dealt personally on the purchase day - Salim and the delivery person Mark Belyavskiy were very nice and honest. Good to have a nice car buying expereince. More

I walked in initially looking to buy a new ILX car and was greeted immediatley. I left that day after i got the information i needed on the different vehicles. I came back two weeks later to buy and would was greeted immediatley. I left that day after i got the information i needed on the different vehicles. I came back two weeks later to buy and would up with a TSX. I am very happy with the car and the service i recieved from Dan Ulmer who kept me laughing the entire time.The service from the other employees in the dealership was fantastic as well. The buying process was as quick and painless as it could be. More

The customer service I received from David McDavid Acura - Plano was amazing! Every step of the way was painless and pleasant. I was impressed from the manager of the store Charlie Sokolash, the Financial - Plano was amazing! Every step of the way was painless and pleasant. I was impressed from the manager of the store Charlie Sokolash, the Financial Office, and the sales representative, Dan Ulmer. Dan took as much time as I needed to make sure I knew everything that I needed to know about operating the car after I had purchased the car. He also did a phenomenal job calling several times, the weeks following my purchase, to make sure everything was running smoothly for me and so that he could answer any questions that I might have had for him. I will definitely purchase another vehicle from David McDavid Acura - no doubt! Thank you all for making my purchase experience exceptional! More

I walked in to look at a car last night and didn't know what I was looking for. Tony came over at 8:30pm when the dealership was closing up and was more than willing to help me - even let me take it on a s what I was looking for. Tony came over at 8:30pm when the dealership was closing up and was more than willing to help me - even let me take it on a spin around the block! He drew up lease pricing, answered questions about the warranty, and went above and beyond to look for the exterior/interior color combo I was looking for. When I came back this morning he was very friendly, took me through every detail on the car, made sure it was immaculate before I drove it off the lot, and even came to pick me up at Carmax where I sold my previous car. Great dealership - very straightforward - and I highly recommend speaking to Tony if you visit. Very happy customer and LOVE my new car!!! More

After the Hail storm destroying my 5 Month old 2012 TL.. Matt made it very easy to buy another New TL.. He was great.. treated me like a old friend and made the process very fun.. Matt made it very easy to buy another New TL.. He was great.. treated me like a old friend and made the process very fun.. More

Bob has always shown courtesy and dependability to me. I can always count on Bob to get things done correctly. I am sure I will bring my two Acuras back for service. can always count on Bob to get things done correctly. I am sure I will bring my two Acuras back for service. More

My service Advisor was great, absolutely no issue's with him at all. He was quick and efficient as well as very informative. However, I noticed after getting home, that my beige interior of my Acura TL 2012 him at all. He was quick and efficient as well as very informative. However, I noticed after getting home, that my beige interior of my Acura TL 2012 was blackened from the Technician, I am assuming. The driver side door was disgusting. It had thick black smudges/almost like the arm rest was tinted in black something. I did not notice when I picked it up and I am assuming that is because it was 6:00pm and I was just ready to get home. I This is not my first time experiencing my vehicle this way when I picked it up. The first visit I had (I have only been twice) was the same situation, I did notice that right away. They did fix the problem and clean my car interior after we called and complained about it. This time, I just am going to clean it myself because I do not feel like dealing with the hassle. I do not understand why anyone would think it is acceptable to give a client back their vehicle in this kind of condition. This is exactly why Technician's get the reputation that they get. One person that doesn't respect a customers property, gives the rest of the dealership a bad name. I would expect to pick up my vehicle in the same condition, if not better, than when dropped off. Never worse. It is very saddening because this is my second purchase with David McDavid and I have higher expectations than what they are providing. Again, no issue's with my service advisor or any other personnel except the person who got my car dirty and nasty, and didn't bother to clean it. More

I purchased my car brand new from David McDavid Acura of Plano six years ago and have utilized the service center the entire time. The service is superior and I would not go anywhere else. My service advise Plano six years ago and have utilized the service center the entire time. The service is superior and I would not go anywhere else. My service adviser, Nathan Koelemay, is the best! He is always very friendly and willing to explain any issues that arise with my car and answer any and all questions I might have in order to make sure I am comfortable with the recommended service for my car. It is obvious that Nathan is very knowledgable about cars and he is able to explain the mechanics of my car to me so that I can understand them (not always an easy task). The service performed on my car is superior and keeps my car running great after six years. I would recommend the service center and Nathan as a service adviser to anyone. More