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Park Ave BMW

Rochelle Park, NJ

4.9
3,712 Reviews

216 Route 17

Rochelle Park, NJ

07662

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3,712 Reviews of Park Ave BMW

May 08, 2010

Overall I had a good experience with dealership. The only issue I have is that the dealership agreed to provide touchup paint but did not have it delivery. Sales rep stated he would mail it. Never mai More

by bensonfam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Russak, Brad Russak
May 20, 2010 -

Park Ave BMW responded

Customer is correct. We did not ship the touch up paint and he had to purchase it himself locally. We have since mailed the customer a check for the amount of the paint and again apologized for the inconvenience.

May 06, 2010

We bought out 528XI from Alan Himmelfarb.He was very friendly and courteous.We closed the deal and drove our new car home within a week of our first visit.They gave us a fair price quote though we didn' More

by Swatim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Himmelfarb
May 06, 2010

The ULTIMATE dealer for the Ultimate driving machine! I The ULTIMATE dealer for the Ultimate driving machine! I came in to browse, still not sure what kind of car I wanted to purchase. My Salesman, Micha More

by Moni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
May 04, 2010

I thoroughly enjoyed my BMW purchase experience with Jerry. He was very friendly and answered all my questions. He mentioned on several occasions that I could call him anytime and even provided his ce More

by edwardvalentini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry DeLeon, Gregg Berkowitz
April 29, 2010

We had a great experience at this dealership and salesperson. Out of all the dealers and cars we've looked at in the past month or so, your dealership had the best price and cars available. The sa More

by skullbones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Russak, Brad Russak
April 29, 2010

The dealership did not take long to entertain us when we first paid a visit. The Salesman is friendly, caters directly to your needs, no delay and oversalesmanship practice. Hasslefree deal. Few phone calls More

by strociojr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Himmelfarb
April 29, 2010

Just wanted to drop you a quick note about Brad Russak in the Park ave BMW internet department. In all my years of managing dealerships, internet departments, BDC and CRM staff as well as 20 plus years in re More

by danziegler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Russak, Brad Russak
April 29, 2010

very happy with service, Brad stayed on top of things, was very responsive. returned e=mails and calls promptly. worked with me on the price. would recommend this dealership and especially salesperson bra More

by marlendds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
brad russak, Brad Russak
April 29, 2010

Park Avenue BMW's New Vehicle Sales Department lacks good customer service skills. Clinet Sales Advisors make multiple appointments during a specific time instead of spending time with customers one at a tim More

by kman07112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aimon
May 12, 2010 -

Park Ave BMW responded

We spoke with this customer on the phone to offer our sincere apology. Apparently he came in on a Saturday with a lease-return / work numbers on replacing his current BMW and our staff was backed up with other customers. We clearly were not able to give him the attention he deserved and unfortunately, we lost a sale a good customer.

April 28, 2010

Thank you Brad. I appreciate the no-hassle transaction at park ave. i was in and out within 30 mins. I bought this car online without even looking at it or test driving it first. Everything turns out as I ex More

by edgarang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Russak, Brad Russak
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