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Paramus Chevrolet
Paramus, NJ
1,531 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,531 Reviews of Paramus Chevrolet
September 02, 2016
Paramus Chevy Service Sucks! A/C Still Hissing After 3 Fixes I bought two cars from Paramus Chevy (2008 Malibu, and 2012 Traverse). When I had an issue with my A/C unit several months ago, and since I purchased I bought two cars from Paramus Chevy (2008 Malibu, and 2012 Traverse). When I had an issue with my A/C unit several months ago, and since I purchased my 2012 Traverse (Certified) I decided to go to the Paramus Chevy Service Center to deal with it. I also have a factory warranty and the extended warranty (when I bought the Traverse), but I was told I needed to pay for the service to get my A/C fixed, which was about $250. So, I dished out the money and forgot about it. I don't drive this car much but a couple months later I decided to take a week off and took a road trip with my wife and 2 kids (3 and 6 years old). The A/C messed up in the heat and I had to leave my family in the hotel and drive back to Paramus Chevy Auto so they can again fix the A/C as it wasn't working. Again I spoke with Tom McLoughin and explained to him that the car was not driven even 1,000 miles since they last 'fixed it' a couple months ago. Tom responded by telling me that if the A/C has too much pressure it will begin to leak. After getting the car checked he told me that service can't find the source of the leak and they placed a dye, so I need to come back in two weeks before my warranty expires. [Okay, so my factory warranty expires in Sept. and I was already charged over $250 for the job before, so I shouldn't have paid in the first place]. Tom then scheduled me for Monday morning, but put it in the system for Saturday (and the shop doesn't even open Saturday). I drove back to the hotel minimizing the amount of time I spent putting on the A/C so that I could make sure my kids will have A/C in the car for the rest of the vacation. This did not work as even though I didn't use the A/C much the hissing sound was back and we lost the A/C within days. It totally ruined the vacation and we ended up cutting it short and driving back at 4AM to avoid the heat. So I go a third time and I am greeted by Elisa Pfeiffer. I told Elisa the problem and she said when my warranty expires and that she needed to find out about the payment; so I left the car with Chevy Auto Service ALL DAY. When I picked up my car I was told that the factory warranty covered it and it was an Evaporator Leak which was fixed. Now, a week later, I am driving my car and hearing another hissing sound (the same exact leaking sound as before). One thing I could thank Paramus Chevy Service for is a BIG HEADACHE! I trust the person who sold me my two cars, but there is no way I could ever buy another car from Paramus Chevy because their service stinks! They can't get the job done right! More
by NJ
Employees Worked With
Tom McLoughin, Elisa Pfeiffer
September 01, 2016
Excellent, Patient and Experienced Dealership Andrew Soltis was a wonderful dealer to work with; his patience, knowledge and understanding made the process of effortless. Bravo to all the team at Andrew Soltis was a wonderful dealer to work with; his patience, knowledge and understanding made the process of effortless. Bravo to all the team at Paramus Chevrolet who contributed to a positive experience. I will certainly return and recommend this dealership and Andrew to others. More
by Beverly U.
Employees Worked With
Andrew Soltis
August 24, 2016
As Advertised We t to Paramus Chevy because nobody else had a better deal on a 2016 Colorado lease. Moe made sure that I was getting the price as advertised and he We t to Paramus Chevy because nobody else had a better deal on a 2016 Colorado lease. Moe made sure that I was getting the price as advertised and he was very knowledgable and friendly. I decided on what I wanted and Moe got me out of there in a timely manner. Thank you! More
by Paramuschevy
Employees Worked With
Mostafa Karbouj
August 22, 2016
Wonderful Experience! Highly recommend! Had an amazing experience purchasing/ leasing a 2017 Equinox! The sales rep was amazing and very honest! treated me and my family with care, and provi Had an amazing experience purchasing/ leasing a 2017 Equinox! The sales rep was amazing and very honest! treated me and my family with care, and provided us the best price and stayed in price rage we were looking for! Very pleased with my experience! If you are lookimg to lease a vehicle ask for sales rep Mo, he was very honest, no gimmicks!!!! I will definitely recommend to my family and friends!!!! Thank you Mo! More
by Stephanie H.
Employees Worked With
Mostafa Karbouj
August 20, 2016
Excellent experience, also after the purchase! I'm a new customer but I'm already loving this dealership! Andy Soltis, the salesman who took care of me, has been absolutely patient for hours wh I'm a new customer but I'm already loving this dealership! Andy Soltis, the salesman who took care of me, has been absolutely patient for hours while I was making up my mind and helped me finding the perfect car for my needs. He took me for two test drives and went well above and beyond what you would expect, finding the car that I wanted at another dealer (it was the last one in the whole region!). He then worked with the other dealer to get the car here for me in just a few days. Robert, the finance manager, was efficient and very clear in going through all the papers (I love their electronic documentation system, no stacks of paper to sign!) and got me the lease I needed for the price I wanted to pay. Their commitment did not stop after I left with the car! I had a small issue only a couple of days after the sale and I had to go back to service the car: not only Norman Recarte (the Service manager) fixed the problem in less than one hour (while I was able to work in their business lounge), but I did not have to pay anything at all! This is indeed exceptional service! I will surely recommend this dealer to anyone I know! More
by Corrado
Employees Worked With
Norman Recarte, Service & Parts, Andrew Soltis
August 16, 2016
paid top dollar for service done back yard oil changer I used to bring my 2500 hd silverado to paramus for service because I only had one tech work on it. My wife took the truck in for service and ask for I used to bring my 2500 hd silverado to paramus for service because I only had one tech work on it. My wife took the truck in for service and ask for my tech. The service sales guy said ok . They sold me a throttle plate service. My truck is a diesel no throttle plate!!!!!! My wife dont know and she said ok do it. When I got home and she told me I call my tech who is my friend, He told me that he did not work on my truck . He was off that day. THE SERVICE GUY DID NOT TELL ME THE TRUTH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!And ripped me off!!!!!I And the fron-end was not lube!!!! I call chevy and told them what happen. Joe C More
by joe c
Employees Worked With
norman
August 10, 2016
Excellent Experience I had an excellent experience with my sales rep Andy Soltius. He was very helpful and in formative and professional. Andy is the best sales rep. I had an excellent experience with my sales rep Andy Soltius. He was very helpful and in formative and professional. Andy is the best sales rep. More
by BOB
Employees Worked With
Andrew Soltis
August 10, 2016
Outstanding Looked at a few local dealerships in New York while I was interested in purchasing a 2016 Chevy Colorado. We left those dealerships feeling disappoint Looked at a few local dealerships in New York while I was interested in purchasing a 2016 Chevy Colorado. We left those dealerships feeling disappointed, we found Paramus Chevrolet and it was absolutely worth the drive. The staff was friendly, honest , knowledgeable and easy to work with. we didn't feel intimidated or as if we were being pushed in one direction or the other as we did with our local dealerships. Would definitely recommend Paramus Chevrolet to our family and friends More
by Mlauria
Employees Worked With
Russ Monid, Andrew Soltis
August 09, 2016
Andy Soltis was GREAT!! Andy was very helpful in making sure our family got the right Suburban. He took time to get to know us and cater the perfect truck for us. Andy was very helpful in making sure our family got the right Suburban. He took time to get to know us and cater the perfect truck for us. More
by Aweim11
Employees Worked With
Andrew Soltis
July 27, 2016
Excellent experience I was completely satisfied with my recent purchase at Paramus Chevrolet. From the moment I walked in and was greeted til the time I left with my new I was completely satisfied with my recent purchase at Paramus Chevrolet. From the moment I walked in and was greeted til the time I left with my new vehicle I was very pleased. Mustafa Karbouj was very knowledgeable in showing me in the options that would meet my needs and helping me decide between a lease and financing. I will highly recommend this dealership to my friends and family. More
by Krista
Employees Worked With
Mostafa Karbouj
