Paramount Kia of Hickory - Service Center

I have been trying for the last 8 hours for someone to answer the phone at the service department. I have left messages and have had no response. I’ve never had this experience with any dealership. How ca answer the phone at the service department. I have left messages and have had no response. I’ve never had this experience with any dealership. How can you leave a customer hanging all day without the courtesy of a call back? More

Although we had a good experience when we purchased our Telluride - when we tried to schedule an emergent service appointment we were told it would be 4-6 weeks. This was despite the Telluride being unabl Telluride - when we tried to schedule an emergent service appointment we were told it would be 4-6 weeks. This was despite the Telluride being unable to be safely driven. Despite requesting to speak to a manager, we received no telephone call as promised. I would never purchase another vehicle from Paramount. They are more than happy to sell you a call but don’t expect to receive any service after your purchase. More

Answered all my questions and was very polite and professional. Really helped me a lot professional. Really helped me a lot More

Levontae was excellent help. He really has a way with words and just making sure that I had everything I needed. I would recommend him to anyone who was looking to purchase a veh He really has a way with words and just making sure that I had everything I needed. I would recommend him to anyone who was looking to purchase a vehicle. More

This dealership is on top of every aspect of the customers needs . From the point of sale to all your service needs. Always a follow up text , call or email . I am truly satisfied in every area. I w customers needs . From the point of sale to all your service needs. Always a follow up text , call or email . I am truly satisfied in every area. I will only own a Kia! More

This dealership is not worth the time it takes to call. They have my 2022 sorento which had a check engine light on and they unplugged the battery and rest the light instead of tring to fix it. Which in t They have my 2022 sorento which had a check engine light on and they unplugged the battery and rest the light instead of tring to fix it. Which in turn costed me two tow bills and they have had my car for 7 days with no communication. As soon as I get my car back I will never ever come back it's horrible More

HELLO IM VERY SATISFIED WITH THE SERVICE I GOT FROM SUE HAGAR THIS WOMAN IS WONDERFUL SHE DESERVES THE BEST IN THIS LIFE SHE FELT MY PAIN AND ALSO WAS EXTREMELY NICE I ASK GOD FOR YOU … TO KEEP YOU SAVE AL HAGAR THIS WOMAN IS WONDERFUL SHE DESERVES THE BEST IN THIS LIFE SHE FELT MY PAIN AND ALSO WAS EXTREMELY NICE I ASK GOD FOR YOU … TO KEEP YOU SAVE ALWAYS THANKS SOOO MUCH SINCERELY YOURS MILAGROS PEREZ More

I would give zero stars if possible. They have had my vehicle for 3 months. I cannot get contact from them with any information unless I call multiple times. Brent does not return calls. They have had my vehicle for 3 months. I cannot get contact from them with any information unless I call multiple times. Brent does not return calls. My car was provided to them on 9/21 I got a call that they had to order a wiring harness. That took 2 months to come in. They called me once recieved. 3 weeks later i called for an update and was finally told they hadnt started working on it but would that day and i would recieve a call that day. No call. I called back the next day, told that the battery had enlarged and they would call me back later with an update. No update so i called back part had to be ordered. still cannot get any info and now over 3 months with no vehicle and no info. Do not use paramount KIA!!! More

Such a pleasant atmosphere. Our.dealer was knowledgeable and a pleasure to work with. Thank you KIA! Our.dealer was knowledgeable and a pleasure to work with. Thank you KIA! More

Justin was 100% awesome at his job.He answered all our Justin was 100% awesome at his job. He answered all our questions in a timely manner. He was very pleasant to talk with,not pushy. Prayers he is wi Justin was 100% awesome at his job. He answered all our questions in a timely manner. He was very pleasant to talk with,not pushy. Prayers he is with this Company for a long time. More