Palmetto57 Volkswagen

Trade-in Deal Disaster First off I would like to say this is where I leased my first 2015 VW Passat 3 years ago. I dealt with Danny at the time and it was a great experience First off I would like to say this is where I leased my first 2015 VW Passat 3 years ago. I dealt with Danny at the time and it was a great experience. Truly felt he took care of me. 3 years later I get a call from Beatrice one of their reps. They wanted to put me in a new lease 4 months before my lease was up. I was a little hesitant. It's right before Christmas...I had no intentions of spending any money on a car this close to the end of the year. I was hounded for about 3 weeks. Missed an appointment because I had friends come into town and then finally I landed on what I wanted from VW and clearly outlined what I was looking for: 1. I no longer wanted the 2018 Passat...its about to be remodeled in a year. I would rather view the 2018 Tiguan. 2. I must have the same coverages that were on my 2015 Passat( 30K maintenance, Tire Coverage, Wear/Tear Coverage, 15K miles per year - This isnt negotiable) 3. You have a zero money down event going on right now...I dont expect a downpayment 4. I do not want to pay more than I am paying right now for all of the above I realize this is a lot...but this is the dealer that called me. So I got there and it was a disaster. When I test drove the car I was escorted by a trainee who didnt have a good grasp of the English language. So he really couldnt tell me anything about the car. Then me and the sales rep went back and forth on the cost of the car. They were making me choose between the coverages and were coming in at 30 dollars more from a cost standpoint. Mind you I told them I didnt want to pay more because I believe I was a much more qualified customer than I was 3 years ago. -Credit Score went up 100 points -40% increased pay -20% less credit debt -32 months of on time VW credit payments Here is where things really fell off the wagon. Jesus comes out. I'm guessing he is the sales manager. He basically brings me an ultimatum...with two options...both of which were a choice in the coverage and more than what I was currently paying. His attitude was dripping with "this is a take it or leave it deal". I left it. He then tore up the papers in front of me. I walked out. Other things to highlight about my experience here: 1. They didnt have the color car I wanted so they were going to sell me a car in a color that I wanted. 2. When I told them my salary they stated that I can afford the car and I shouldnt have this stance YET before they found out what I made all I heard was that the models I was looking at were expensive and I shouldnt consider them 3. I came here with a lease and that is no leverage for them. They are going not looking to resell my car 4. Not once was my name used to refer to me...I kept hearing "My Friend". I drove an hour north to West Palm and got the 4Motion 2018 Tiguan with more bells and whistles...with all the coverages I wanted...for less than any of the costs Palmetto 57 put before me. They were much nicer and completely engaging with me. Made me felt like a VW is what I should be driving. Differences in the experience: 1. I never had to tell them how much I made. They based my new lease on my history with VW credit 2. My test drive of the car was 30 mins long...the sales rep..Mike. Went through EVERY detail of the car with me 3. When mistakes were made...they were swiftly corrected and made me feel like VW Schumacher is where I should have gone in the first place. 4. The sales manager greeted me and my sister at the door without us having to ask for him. 5. The insurance rep and finance manager were all super friendly and looked to have my back in all of the engagements. The following day I got a call from Beatrice at Palmetto57. I told her I got a better deal for a better version of the car and my experience with Palmetto57 and specifically Jesus was a complete disaster. More

EXCELLENT SERVICE I got my car back earlier than expected, and it was clean as a whistle and not a penny over what the quoted cost of service. I got my car back earlier than expected, and it was clean as a whistle and not a penny over what the quoted cost of service. More

Services sucks! I called to make an appointment for saturday in am. Went to take my car and have it drop off. A few hours later they call to tell me that my car had a I called to make an appointment for saturday in am. Went to take my car and have it drop off. A few hours later they call to tell me that my car had a leak on thermostat housing and the repairs & labor is going to cost over $600 to fix it. I decided not to fix it. I went ahead & buy the parts myself and put the parts on myself. Once I install the parts. It still had the leak. Service dept totally lie to me & rob me for $100 just diagnose the problem. Bt they couldn't detective problem. I just to refund my money to put back in my credit card & they didn't do that after knowing that they couldn't find out where the leak was coming from. I learn NOT to ever take my car to this dealership. I I advise anybody NOT to do services with this dealership. More

Son unos ladrones Me engañaron en la compra de un jetta se del 2012 cuando lo compre en el 2014 me dijeron que valia de segunda mano 9.000 y con financiamiento 12000 ah Me engañaron en la compra de un jetta se del 2012 cuando lo compre en el 2014 me dijeron que valia de segunda mano 9.000 y con financiamiento 12000 ahora resulta que he hecho 28 pagos sin retraso de 341 y debo aun 12000 el carro tenia ya un choque anterior y dañaron el vin en una reparacion que le hicieron en fin una amarga experiencia More

Garbage customer service skills. I would never recommend anyone to go hear. These people don't know how to talk to customers. They are nice to you if you are buying a car, if you are I would never recommend anyone to go hear. These people don't know how to talk to customers. They are nice to you if you are buying a car, if you are returning your lease than they don't have time for you. I called in the morning and was told to bring my car in between 9am to 5pm for a lease return and when I get here I am than told that I need to come back on a weekday because they were all busy all the time. I advised them that I work and can not return during the weekday that all they need to do is literally check the odometer and that the owners manual and spare tire are there. After going back and forth, the manager Pablo told me that I could sit and wait for him as he was in the middle of assisting with a sale. When I asked him how long would it have to wait, he said that he did not know how long it would be since they are really busy. I told him that I understand that selling a car is more important as they are making money but that for me to return the lease it would only take 5 minutes of someone's time. He ended up getting a Porter to come and except my lease return.... Good customer service should extend all the way around from buying the car, to service and return the car if it's a lease. I'm sure if I would've told them that I was returning my lease but was interested in getting a new lease, I would not have had such a hard time trying to get someone to help. I'm sure that if that was the case, from the start they would have gotten someone to assist me instantly. More

Thanks to Amy Palacios and Ernesto Santos !! Great deal on the 2016 Passat R Line, could not have been any better !! excellent service very pleasant and smooth transaction... There is no back and Great deal on the 2016 Passat R Line, could not have been any better !! excellent service very pleasant and smooth transaction... There is no back and forward with this guys !! I was shopping around for over a month, I even checked with the competition and the numbers were not even close to what I was offered at Palmetto 57 VW.. More

poor workmanship I recently had my 2012 Passat in for a problem with the electrical Diagnostics found the master fuse needed replaced as it was not charging the alte I recently had my 2012 Passat in for a problem with the electrical Diagnostics found the master fuse needed replaced as it was not charging the alternator. They changed the fuse charged $360.00 and said it was fixed...Upon picking up the car I noticed it still has warning light on for the lights..Daisy checked it and said Oh the running headlights are out. I asked why they didnt check this before and she said she didnt know...I drove the car for 2 days before it died in the middle of the road.. I called the service dept and all they would tell me is to tow it back in but they would not pay the tow bill. This time I towed it to Deel who ran a diagnostic and found that the wire to the main fuse was not tight and had come off. So for another $125 plus the tow, car is fixed I would not recommend Palmetto57 for anything! More

Happy with results Greeted me and took car in fast, Moe knows his stuff, felt treated righteous. Happy with repairs. Excellent treatment will definately go back to get c Greeted me and took car in fast, Moe knows his stuff, felt treated righteous. Happy with repairs. Excellent treatment will definately go back to get car service. More

Mo Diaz Deserves a Raise! Mo Diaz is very helpful. He provides the best customer service of anyone there. It's because of him and the extended hours that I return to the deal Mo Diaz is very helpful. He provides the best customer service of anyone there. It's because of him and the extended hours that I return to the dealer instead of going to my own mechanic. More

Helpful! Daisy was so helpful! I'm really thankful..she took care of all my needs. I left a satisfied customer, and I would definitely go back to do more busin Daisy was so helpful! I'm really thankful..she took care of all my needs. I left a satisfied customer, and I would definitely go back to do more business there. More