Palmetto57 Volkswagen

Service recall I had the worst experience with the service department at Palmetto 57, specifically with employee Eddie Colon. On July 21 I scheduled an appointment t I had the worst experience with the service department at Palmetto 57, specifically with employee Eddie Colon. On July 21 I scheduled an appointment to take my car in for a recall service on July 29. I received a courtesy call and a text on July 27 to remind me of my service appointment on July 29. Took my car in for service and when I get there I was told that there was a part that needed to be order for that recall. I asked the employee Eddie how come the part was not order prior to me taking the car in? He answered was I don't know. No empathy, no apologies, he had no regards for my time. Then he was told, by what I assumed was a mechanic, that the part had to be order by using the car VIN. He goes into the office comes back 10-15 minutes later to tell me that the website was down and he could not order the part. I was so frustrated that I had canceled my Sunday plans to get my vehicle in for service and it had being of time. I told this guy that I was so disappointed with the service provided that I was considering taking my car to another dealer, and then proceeded to provide me with other Volkswagen dealers information. Obviously Palmetto 57 dd not need my business. More

No hassle experience and service with a smile Amy and Tony were unbelievable!! Mr. Tovar you are blessed to have such a great staff. Congratulations to the 57th Avenue TEAM!! Keep up the good work Amy and Tony were unbelievable!! Mr. Tovar you are blessed to have such a great staff. Congratulations to the 57th Avenue TEAM!! Keep up the good work!! More

Service In and out for service done in one hour scheduled on a Saturday morning, car washed and running very smooth, 8 months left on our current lease. Ex In and out for service done in one hour scheduled on a Saturday morning, car washed and running very smooth, 8 months left on our current lease. Excellent Santiago Aragon Jr. More

Excellent Customer Servive Amy Palacios was extremely knowledge about the vehicle I purchased, returned all phone call and emails promptly, and made sure every step of the purch Amy Palacios was extremely knowledge about the vehicle I purchased, returned all phone call and emails promptly, and made sure every step of the purchase was handle in a timely fashion. More

Top service It is hard that things don't go smooth in this dealership but, if it does, there is Rolando that guy you can count on It is hard that things don't go smooth in this dealership but, if it does, there is Rolando that guy you can count on More

WORSE CUSTOMER SERVICE EVER! HORRIBLE SERVICE! Francisco (the seller) was great, very respectful and attentive to details, however, he is not being helped by the unprofessional tr HORRIBLE SERVICE! Francisco (the seller) was great, very respectful and attentive to details, however, he is not being helped by the unprofessional treatment we received from the managers (Jesus Espinoza and Miguel Acosta) they were both rude. Jesus treated us like he was making us a favor and Miguel was more focused on going home than to answer our questions. Honestly, I didn't leave because I had waited for 4 hours already to get to the signing point and I just didn't have time to start over in another dealer, but I wILL never go back to this dealer. Lucia Kulka More