Palmetto Ford Lincoln

Excellent service -- they were fast and truly professional the whole way through. Can't recommend Gray enough! professional the whole way through. Can't recommend Gray enough! More

Do not use their service department. The sale of my Maverick was amazing. James was wonderful and my truck has been great since 2022. However, I have taken my truck three times to the The sale of my Maverick was amazing. James was wonderful and my truck has been great since 2022. However, I have taken my truck three times to the service department for minor recalls and mileage checks and each time has been a nightmare. This most recent time, I was originally going to use their drop off and pick up service. But decided I would drop it off myself instead. I called them and changed the appointment. I also cancelled it through the text. They called me the day of and said service providers were on their way. I told them that I had changed the appointment. I dropped my truck off on a Wednesday with Nicole. She had no idea it was coming, so again seemed like there was a lack of communication in their scheduling department. She told me to just sign a piece of paper and sent me on my way. By Tuesday of the following week, I texted Nicole asking for an update. Her response was “they are working on it as we speak. I have been following up with the tech for a better eta on completion.” I responded with “Okay thank you! Did they figure out any of the sensor issues?” She responded with “i will have to go ask he hasn't said anything yet.” My Ford app showed that my car had yet to be started or moved since I had dropped it off previous Wednesday. By the next day at 4pm, I still had received no update from her and my car had yet to be started. I called the service department multiple times and only received their voicemail. I finally called the main line and asked for the Service Manager number, Jim. He apologize and promised to go talk to Nicole and have her call me asap. The previous times I worked with Allen. The first time was for the 50k mileage check. I told them I did not need an oil change but did need them to check my breaks. They completed an oil change and charged me $110 and did not check the breaks. The second time, I was having them check the breaks and coolant. My car was said to be returned that evening. They did not communicate the entire day and by 6pm they were closed and I did not have my car. The next morning they returned my car without checking the coolant. Their system is extremely flawed with scheduling and receiving updates and they have yet to complete a service in it’s entirety or without frustration. More

Terrible service department. Takes forever to get something done under warranty. as I said before "terrible service!!" Takes forever to get something done under warranty. as I said before "terrible service!!" More

Kelvin Ruffin is an outstanding sales person, the best at Palmetto Ford in our opinion. He has assisted us in the purchase or leasing of 5 Ford vehicles!! He is always attentive, friendly and helpful to us! Palmetto Ford in our opinion. He has assisted us in the purchase or leasing of 5 Ford vehicles!! He is always attentive, friendly and helpful to us! Palmetto Ford is very lucky to have a superior salesman like Kelvin. Thank you Kelvin Ruffin! Excellent service every time! More

Awesome sales team, awesome service department. Can’t say enough about everything this dealership has done for me over the years. I don’t go anywhere else for dealership required service and mainte Can’t say enough about everything this dealership has done for me over the years. I don’t go anywhere else for dealership required service and maintenance. Hats off to Jim Moody and his team, and special thanks to my service advisor Allen Oltmann who not only gets my appointments scheduled in a timely manner but also contacts me with all pertinent information about necessary work, time frame involved and estimated costs as soon as it’s available. He keeps me informed throughout, eliminating any surprises. Thanks Allen, for everything! More

I am leaving this review to share a very upsetting and unprofessional experience I had at Palmetto Ford while simply trying to retrieve my personal belongings and license plate. My vehicle has been at unprofessional experience I had at Palmetto Ford while simply trying to retrieve my personal belongings and license plate. My vehicle has been at this dealership since June 2, just three days after the school year ended. I am a teacher, and at the time my car broke down, my trunk contained classroom supplies and materials because I was in the middle of transitioning schools, jobs, and housing. I did not expect the repair to take seven months, so my belongings remained in the vehicle. When I arrived to pick up my items, I was approached by John Mount. He became visibly angry when I respectfully explained that I was not interested in purchasing another vehicle from Ford and that I had already bought a car elsewhere. I clearly stated I was only there to retrieve my belongings and plate. His behavior escalated quickly. He stormed inside, told me to wait outside, and returned carrying my belongings in two trash bags, which he threw on the ground. He then made multiple disrespectful comments, including implying that I was homeless, saying “I hope you live in your next car,” and continuing to mock me even after I explained that the items were teaching materials. I am a young woman and a professional educator, and I was spoken to in a way that was humiliating, hostile, and completely unacceptable. At no point was I disrespectful to him. This interaction left me shaken and embarrassed, and it is deeply concerning that a customer, especially one simply retrieving personal property, would be treated this way. I hope management takes this feedback seriously and addresses how customers are spoken to and treated. More

my wifes car needed service and steven felix our salesman from september was outstanding. he took care of everything for her and even put her in a loaner. i bought my maverick one week after my wifes bronco from september was outstanding. he took care of everything for her and even put her in a loaner. i bought my maverick one week after my wifes bronco sport and the dealership and steven are top notch. bruce billsback is also top notch guy. love this dealership, they take care of you. highly reccommend steven felix to sell you a vehicle. will continue to do business with these guys...... More

What a bizarre experIence. Showed up for my 9am service appointment and there literally is not a single human being in the entire building - and I searched. Waited around much Showed up for my 9am service appointment and there literally is not a single human being in the entire building - and I searched. Waited around much longer than I should have any ended up just leaving. How does this place stay in business? Straight up weird - so much for “Black Label” service. So glad I took a day off work to have it wasted. More

Ford/Lincoln service is poor. Lincoln never provides “home pick up and drop off” as promised. Problems are often not resolved on first visit. Lincoln never provides “home pick up and drop off” as promised. Problems are often not resolved on first visit. More