Palmen Buick GMC - Service Center

Jason was very nice, courteous & respectful. He explained what was found wrong on my car& how it would be repaired. I felt safe at Palmens & was comfortable waiting. Even though it took 2 visits He explained what was found wrong on my car& how it would be repaired. I felt safe at Palmens & was comfortable waiting. Even though it took 2 visits for the repair to be accomplished, the needed parts did arrive in a reasonable amount of time & the second mechanic assured me it would be done right & it was. Thank you More

Jason was very professional. Entire process was quick and easy. Everything was explained in a clear manner. My wife and I had a great experience in which we felt we were not take Entire process was quick and easy. Everything was explained in a clear manner. My wife and I had a great experience in which we felt we were not taken advantage of. More

Great place! Every one was so nice and explained what they were doing. Good treats too! Every one was so nice and explained what they were doing. Good treats too! More

Trying to make me pay for an oil change that was free on my warranty missing my fill cap for the transmission not happy my warranty missing my fill cap for the transmission not happy More

Efficient. Appointment was scheduled for the day after I called. First oil change and tire rotation on my new car. Appointment was scheduled for the day after I called. First oil change and tire rotation on my new car. More

Job was completed quickly and professionally. Employees from service manger on down were helpful and friendly. Employees from service manger on down were helpful and friendly. More

Horrible communication, slow response time, inconsistent or missing information This has been one of the worst dealer experiences I've had. It was a major warranty incident, full engine replacement that too or missing information This has been one of the worst dealer experiences I've had. It was a major warranty incident, full engine replacement that took 2 months. It would have been expected that up front they would have discussed timeline, loaner vehicle, warranty coverage, communication frequency, etc. it took a week of calling to even get a direct phone number and a specific point of contact. More

Jason the crew were very helpful in finding the tire leak. I had the leak for a few weeks. leak. I had the leak for a few weeks. More

Tim was able to fit me in to get the alternator replaced. He arranged for a rental and I got my car back in a timely fashion. Tim was awesome as usual in resolving my Acadia's issue! Thanks! He arranged for a rental and I got my car back in a timely fashion. Tim was awesome as usual in resolving my Acadia's issue! Thanks! More

Tim was very professional in updating me step by step about the car issue. Palmen handled the situation well this time, but unfortunately, it was too late. I was extremely dissatisfied with my well-maint about the car issue. Palmen handled the situation well this time, but unfortunately, it was too late. I was extremely dissatisfied with my well-maintained Denali from them. I had spent so much money that I can't afford any more repairs. I ended up selling it and giving up on GM cars altogether, which is a sad decision for me. The last problem I faced was an engine issue caused by a bent rod. It's unacceptable for a newer car with relatively low mileage to have such a significant engine problem. More