Palmen Buick GMC - Service Center

Jason was awesome. He was able to get me in last minute, kept me informed on what was happening, & he helped me with a shuttle ride home & back to dealership to pick up He was able to get me in last minute, kept me informed on what was happening, & he helped me with a shuttle ride home & back to dealership to pick up my vehicle. More

I had an amazing experience during my time with the service department. Jason was very clear and communicative with my needs. I was told the service should take about 4 hours and it was on the dot. Pro service department. Jason was very clear and communicative with my needs. I was told the service should take about 4 hours and it was on the dot. Provided accommodations for me while my vehicle was worked on. I couldn’t speak more highly of my time and the service. More

Did not tell me the vehicle was ready. Let it sit for 4 days over the holiday weekend, and then handed it off with bird poop all over it. Very disappointed in the lack of customer service. Let it sit for 4 days over the holiday weekend, and then handed it off with bird poop all over it. Very disappointed in the lack of customer service. More

Clean comfortable waiting area. Friendly helpful staff. Randy got me scheduled fast and convenient. Work completed on time and my vehicle was cleaner than when I brought it in. Friendly helpful staff. Randy got me scheduled fast and convenient. Work completed on time and my vehicle was cleaner than when I brought it in. More

I brought my truck in to install splash guards. After more than 2 hours, the job was not done satisfactorily. The trim was pulled back from fenders. Guards weren’t installed properly. In addition, After more than 2 hours, the job was not done satisfactorily. The trim was pulled back from fenders. Guards weren’t installed properly. In addition, the “complimentary car wash” was literally water sprayed on my truck and it looked worse than when I brought it in. Not only did they do a poor job installing the splash guards and dirtied my truck, they also dented it, apparently while trying to install. I was told I would receive a call to schedule dent repair and have yet to receive a call from this dealership. Do not recommend More

Tires were overinflated ( front 82, back 90). And I have a rattling sound in undercarriage. Prior visits were 5 stars. And I have a rattling sound in undercarriage. Prior visits were 5 stars. More

Ben, he has taken very good care of me. The car has given me a lot of trouble. He finally was the one to fix it. The car has given me a lot of trouble. He finally was the one to fix it. More

I always have a pleasant experience when I bring my car in for service. Everyone is very attentive and make sure any questions I have are thoroughly answered. in for service. Everyone is very attentive and make sure any questions I have are thoroughly answered. More

Jason was very nice, courteous & respectful. He explained what was found wrong on my car& how it would be repaired. I felt safe at Palmens & was comfortable waiting. Even though it took 2 visits He explained what was found wrong on my car& how it would be repaired. I felt safe at Palmens & was comfortable waiting. Even though it took 2 visits for the repair to be accomplished, the needed parts did arrive in a reasonable amount of time & the second mechanic assured me it would be done right & it was. Thank you More

Jason was very professional. Entire process was quick and easy. Everything was explained in a clear manner. My wife and I had a great experience in which we felt we were not take Entire process was quick and easy. Everything was explained in a clear manner. My wife and I had a great experience in which we felt we were not taken advantage of. More