Palmen Buick GMC

Horrible experience All the signs were there! I don't even know why we continued the business transaction and gave our business to this place. The truck is great but th All the signs were there! I don't even know why we continued the business transaction and gave our business to this place. The truck is great but the experience was horrible. I walked in the sales guy name Gene gave me the key to test drive the truck, but never said much after that. I came back and wanted to discuss about #'s. Gene tells me "look if it doesn't work out I don't really care because it's not like I'm starving for business. I sold enough and I get to go home early and relax." With that kind of statement I should've just went elsewhere! But again the truck was what my husband wanted despite the disrespect from Gene. When they finally cleaned the truck there were still some dirt all round the trim by the bottom of the car. To make it worse they stated that they dropped a razor blade while removing the sticker off the windshield, and it is inside the car somewhere for me to find it myself. On top of that they gave me the truck back, and it wasn't even on a full tank only a quarter tank. Maybe that's the way they do business? I buy cars every five years whether it's preowned or new and I always had a great experience at other dealerships. The cars are always cleaned all around along with a full gas tank, customer service is great, they offer drinks and snack, they even offer coloring books and toys to keep my kid busy, they go over with you all the features the cars have and so much more. Unfortunately , Gene didn't do much but still received credit for giving a xxxxty service to us. The guy told me he was in the car selling business for 20 years, and if that was the case I would've thought he would've known how to provide a positive experience for customers whether they buy or not! When it came time to sign the paperwork then I find out that the finance manager was running my application to other lenders even though I told Gene I was approved by Capitol One already. No one told me nor did I give them my permission to run my credit to several places. I should've just walked out! This experience no way is related to buyer remorse. We sacrificed being disrespected because my husband very much liked the truck. Due to horrible experience I was telling my husband we should've just walked out better yet return their truck to them! Of course that would of jacked up my credit! I am still upset about the whole ordeal! By the way I drove all the way from Milwaukee to Kenosha to look at this truck! More

Great Experinece! My experience at Palmen Buick was simply wonderful! They team structured staff was there for my every need. I was so happy to be surrounded around fri My experience at Palmen Buick was simply wonderful! They team structured staff was there for my every need. I was so happy to be surrounded around friendly, professional, informative people. I must admit I was very skeptical about going into dealerships because I feel pressured and inadequate because I'm not a car lover. But these guys ( Mike & Mike) made me feel comfortable and very much involved in the entire process. What I mostly liked was that my wants and needs mattered to them. They didn't disregard what I wanted and needed just to get a sale. The environment was warm, clean and welcoming. Mike Mattner was so very patient with me, and I was very impressed with his open honest knowledge of the vehicle I purchased. He was the perfect sales person for me. I was unsure if I even wanted the car and he spent extra time with me simply listening and conversationg about how this purchase would be conducive to my life. He and other staff stayed 2 hours past closing time and never once made me feel as if I was a burden to them. Mike Hogan, oh boy oh boy. :)Personality Plus! I enjoyed him so very much. Big smile, big personality, and big passion about what he does. I feel like I've met a new friend for life. He sealed the deal because the original deal didn't fit my budget or my "want appetite "but he came back with the perfect deal for me. I felt a since of sincerity behind all that Personality and Gift of Gab. LOL!! It took 2 visits but Mike was diligent in making sure I became a happy customer. Happy I am, as well as very grateful that I encountered the Palmen family in Kenosha. I hope and pray we have started a long lasting relationship that I can be proud of. I walked away with one of the prettiest cars in the lot (in my opinion) and I'm thankful to everyone that helped in the entire process. PS- I didn't see the gentlemen's name in finance that finalize all the paper work, but he was great as well. Blessings, Veronica More

Scott listened to what I was looking for and stayed within m We test drived all makes I was interested in and discussed what was right for me. I didn't feel pressured to buy but was given every option available. We test drived all makes I was interested in and discussed what was right for me. I didn't feel pressured to buy but was given every option available. I purchased what I was looking for at a price I could afford. Nice job Scott. Will recommend you to family and friends. More

Some confusion but overall good experience There was a little confusion for the initial appointment. Also an unexpected lunch break ( everyone has to eat) I was able to take the car and get mys There was a little confusion for the initial appointment. Also an unexpected lunch break ( everyone has to eat) I was able to take the car and get myself some food so that was nice they also filled up the gas tank. overall I had a good experience and I love the car. Gene was pleasant to work with. More

Easy peasy Gene worked with us to make our car buying experience exceptionally easy. The car we were interested in was ready to test drive when we arrived and we Gene worked with us to make our car buying experience exceptionally easy. The car we were interested in was ready to test drive when we arrived and we ended up getting more than expected at a phenominal price. Thanks Gene! More

Easy purchase Easiest and smoothest car buying experience I have had. Gene was very friendly and worked hard to meet my budget. I would highly recommend Gene for an Easiest and smoothest car buying experience I have had. Gene was very friendly and worked hard to meet my budget. I would highly recommend Gene for anyone looking to purchase a vehicle. More

Quick and Easy I was in an accident and needed a car as soon as possible. I found a car I was interested online and came in to test it out. Gene was ready for me wit I was in an accident and needed a car as soon as possible. I found a car I was interested online and came in to test it out. Gene was ready for me with the car and it was a perfect fit. Bought the car same day and am very happy with my decision. More

Great Experience Gene was great with making me comfortable with my new car purchase and helping me learn everything about it and answer all of my questions. He is very Gene was great with making me comfortable with my new car purchase and helping me learn everything about it and answer all of my questions. He is very knowledgeable about the cars and can help with a lot! highly recommend going to Gene for any car purchases! Ken Gersch was also very helpful with the purchase with helping me to be financially ready to get this new car. More

Great help Juan was our sales rep. He was just fantastic. I am completely satisfied with the services provided. They were courteous, and made things very easy Juan was our sales rep. He was just fantastic. I am completely satisfied with the services provided. They were courteous, and made things very easy for us. Thank you guys! More

Patient, professional and accommodating My experience with Gene at Palmen was fantastic and I'd do business with Gene again in a heartbeat. The entire process was great from beginning to end My experience with Gene at Palmen was fantastic and I'd do business with Gene again in a heartbeat. The entire process was great from beginning to end. I was sort of a demanding customer and Gene made an honest effort to listen to my needs and provide great customer service. I feel I got a good deal on my trade and a good deal on my purchase. I really have only good things to say about my entire experience. More