Palmen Buick GMC

Great experience at Palmen Buick GMS From the time I entered the lot until I drove home in my new 2018 Terrain Denali, the sales approach was totally different than I anticipated. The sal From the time I entered the lot until I drove home in my new 2018 Terrain Denali, the sales approach was totally different than I anticipated. The sales rep was very knowledgeable, a great listener and she found exactly what I was looking for. Never a hard sale...more focused on my needs and the benefits of the Terrain. The entire experience exceeded expectations. More

Horrible customer service If you want to spend $850 to have nothing fixed on your car, Palmen Buick GMC Cadillac is the place for you. I brought my car in on 6/18 because I was If you want to spend $850 to have nothing fixed on your car, Palmen Buick GMC Cadillac is the place for you. I brought my car in on 6/18 because I was experiencing extreme hesitation when trying to accelerate. Palmen quoted me $850 for repairs and assured me I needed to do all of the things they listed to improve my drivability. Reluctantly, I agreed and picked up my car on 6/20. On 6/27 my car started experiencing the same issues and I waited until 6/28 to call and inform them in case it was an isolated incident. They wouldn’t make the appointment until 7/2, and by this time my intermittent problem was not occurring (a concern I brought up when they refused to make a same or next day appointment when it was occurring). Palmen performed a thorough inspection and stated that everything was running properly on my car, and Jeff Nagy (the service advisor I was working with) left me a voicemail which stated that the problem was the “severe heat…when you have a 4 cylinder car with the air on, it just seems much much slower at times when it gets around 100 degrees.” So…..I’ve spent $850 on repairs that you said would fix the problem, but now you’re telling me there’s nothing you can do because the problem is caused by the weather?? I asked to speak with the service manager, Dan First, about this. Dan and Jeff barely let me get a word in during the conversation. They were rude and condescending talking to me and would not let me explain ANYTHING. (Also, this conversation happened in the middle of the garage. I was not invited into an office or anywhere private.) I informed them that I was not satisfied with the car service or the customer service and I will not be returning because of it. Jeff got my car for me and said to let him know if the problem happens again, to which I replied I will not be returning to this dealership. Jeff then laughed at me and made a very rude comment and went back to his desk. I’m shocked that this dealership treats customers this way. I will never recommend Palmen to anyone. More

Flat tire and 3 worn tires. Tim Hoffman (service consultant) provided a set of reasonably priced tires. Tim is always friendly and professional and it is a pleasure to work with Tim Hoffman (service consultant) provided a set of reasonably priced tires. Tim is always friendly and professional and it is a pleasure to work with him. More

Great Experince Great friendly experience. No high sales push to purchase a vehicle which I greatly appreciate. Gene (salesperson) answered all my questions. I woul Great friendly experience. No high sales push to purchase a vehicle which I greatly appreciate. Gene (salesperson) answered all my questions. I would recommend purchasing a car from Palmen. More

Great experience They were spot on start to finish. Each person I dealt with was honest and direct. After having terrible experiences with a few other dealers it was n They were spot on start to finish. Each person I dealt with was honest and direct. After having terrible experiences with a few other dealers it was nice to find a good one. More

#1 service in wisconsin The moment you pull up and walk through the service doors they are friendly willing to help. Everything went smooth and easy Tim Hoffman. Got me in a The moment you pull up and walk through the service doors they are friendly willing to help. Everything went smooth and easy Tim Hoffman. Got me in a loaner car as soon as I was done in the service dept. Outstanding results when I picked my car up the next day! Thank you guys!! More

Got new tire. Great help and speedy service. I had a flat tire returning from doctor visit. GMC Roadside service arrived in 45 minutes and changed my tire. I drove to Palmen and they took my ca I had a flat tire returning from doctor visit. GMC Roadside service arrived in 45 minutes and changed my tire. I drove to Palmen and they took my car in and replaced my tire within 1 1/2 hours. More

Always the best The service and staff are awesome. Great job and I wouldn't trust anyone else with my Buick. Thanks everyone. Keep up the good work. The service and staff are awesome. Great job and I wouldn't trust anyone else with my Buick. Thanks everyone. Keep up the good work. More

Oil change for my car Service was good and it was quick. Kevin is an awesome service person he helps me every time. And the area is very nice and clean and they always wa Service was good and it was quick. Kevin is an awesome service person he helps me every time. And the area is very nice and clean and they always wash my car before I get it back More

The service is great. Tim and Jason are top notch. The staff is always fantastic to work with their Tim and Jason and others in the service department are always very professional very courteous and The staff is always fantastic to work with their Tim and Jason and others in the service department are always very professional very courteous and appreciate their level of professionalism. More