Palmen Buick GMC | Page 331

Gene was very helpful I was not interested in spending a lot of time talking to a salesman, and was 90% sure about the car I wanted. Gene respected that and helped make the I was not interested in spending a lot of time talking to a salesman, and was 90% sure about the car I wanted. Gene respected that and helped make the process as easy as possible. There were a couple of "I'll be right back" moments that took a fairly long time, and the preparation of the paperwork seemed to be a little longer than it needed to be, since we had reached an agreed price, and had a pre-agreed upon time to sign the final paperwork. They need to be a little faster in their responses to e-mail inquiries. By the time they responded to my original e-mail question, I had already purchased the car. And the sudden onslaught of unwanted marketing e-mails was a little bothersome (but easily unsubscribed). More

Flat that could not be repaired Drove in, asked for assistance, greeted warmly and informed tire could not be fixed. They had to order one like it, so I was given a loaner courtesy Drove in, asked for assistance, greeted warmly and informed tire could not be fixed. They had to order one like it, so I was given a loaner courtesy car just like mine! Familiarity for me wa good! Got my car back in time promised and my warrantee (purchased additionally for such repairs but in regular warranty) paid off! $0! More

Satisfaction Realized Following a mishap I had with my Buick, I took the car back to Palmen for checkup and repair. I had Tim Hoffman’s card from my initial contact with P Following a mishap I had with my Buick, I took the car back to Palmen for checkup and repair. I had Tim Hoffman’s card from my initial contact with Palmen and called him to schedule a service call. Tim was courteous, responsive to my concerns and attentive. I am impressed with his pleasant professionalism and the quick response to get my vehicle in order again. I also was impressed with the cleanliness of the service area, the restroom and customer lounge. More

Mike Mattner was wonderful. We were ready for a new car but clueless about the direction to take. Mike was patient, informative, and easy to work with. Thanks Mike! We were ready for a new car but clueless about the direction to take. Mike was patient, informative, and easy to work with. Thanks Mike! More

Great as always. Tim Hoffman does an excellent job helping me maintain my vehicle. I am very happy with the service department. Tim is friendly and helpful! If I hav Tim Hoffman does an excellent job helping me maintain my vehicle. I am very happy with the service department. Tim is friendly and helpful! If I have an emergency need Tim always gets me an appointment ASAP. More

Very easy and no hassles or pressure I had my eye out for a very particularly equipped vehicle. One showed up after a search on the internet. The used vehicle I purchased was exactly as d I had my eye out for a very particularly equipped vehicle. One showed up after a search on the internet. The used vehicle I purchased was exactly as described and viewed on the internet. I was contacted by Jodi and not pressured or hassled, just told she was confident we could work a deal. I came to the dealership a few days later as per our appointment. I was met by Rob Hayes. There were no baits, switches or any other tricks. We had an honest conversation of price, trade value and where I needed to be; we got there. I can't remember the name of my Finance guy, but he had to do some heavy lifting to help make the deal happen. More

Excellent, professional Excellent service , your best interest always at the forefront! No pressure! Very knowledgeable, explains thoroughly the reason, result and expense Excellent service , your best interest always at the forefront! No pressure! Very knowledgeable, explains thoroughly the reason, result and expense for the service due soon you completely understand! More

Excellent Quick service and the personel friendly. Had the oil changed and tires rotated , went shopping next door and the car was ready when I got back about 4 Quick service and the personel friendly. Had the oil changed and tires rotated , went shopping next door and the car was ready when I got back about 45 minutes later. More

Jeff, my service rep, took very good care of me. As I said, Jeff, my service rep, took very good care of me. He explained taught me how to use my remote start, which I didn't know I had! He also to As I said, Jeff, my service rep, took very good care of me. He explained taught me how to use my remote start, which I didn't know I had! He also told me what was going to be done at my appointment and how long it would take. More

A pleasure to deal with. My advisor was knowledgeable and friendly. He got me a good deal on new tires. Everything was completed and on time as promised. I've sworn off dealer My advisor was knowledgeable and friendly. He got me a good deal on new tires. Everything was completed and on time as promised. I've sworn off dealerships in the past, since I've been dealing with Palmen i,ve had nothing but positive experiences. More