Palmen Buick GMC

very nice and easy my salesman is the best salesman I've ever delt with he makes everything go very smooth and i would not work with anyone else except MR.PISCOTTI my salesman is the best salesman I've ever delt with he makes everything go very smooth and i would not work with anyone else except MR.PISCOTTI More

Ticking sound While driving home, I could hear a noise coming from my engine. Calling Jeff Nagy, he said to bring my car in. Not only was the alternator replaced bu While driving home, I could hear a noise coming from my engine. Calling Jeff Nagy, he said to bring my car in. Not only was the alternator replaced but so were several belts that needed to be replaced immediately. An inspection was completed and several items needed attention in the future. Those items were listed with the cost which was very helpful. Prices were reasonable. More

Most recent visit These are awesome individuals who care about customer service and the best possible outcome. Very willing to help! More than courteous every time I ha These are awesome individuals who care about customer service and the best possible outcome. Very willing to help! More than courteous every time I have to go there. More

oil change/tire rotation I was greeted as soon as I entered. The workers were very pleasant and I didn't have long to wait. After my car was done, I was given my papers and to I was greeted as soon as I entered. The workers were very pleasant and I didn't have long to wait. After my car was done, I was given my papers and told "no charge." YAY! More

Service was completed in a timely manner Staff are friendly and helpful and service is excellent. I have never had a bad experience in the many years I have been taking my vehicles to Palmen Staff are friendly and helpful and service is excellent. I have never had a bad experience in the many years I have been taking my vehicles to Palmen GMC More

So easy The service department is so easy to deal with. I trust them totally, never over sell We always get an appointment when we want it The service department is so easy to deal with. I trust them totally, never over sell We always get an appointment when we want it More

Good experience Explained details that are needed for future work. Tim gave me as many discounts as he could with changes and way to save money on future work. Explained details that are needed for future work. Tim gave me as many discounts as he could with changes and way to save money on future work. More

REPAIR SERVICE I was informed by service that they had accidentally broken a part during a routing maintenance visit and would have to replace it free of charge. Wh I was informed by service that they had accidentally broken a part during a routing maintenance visit and would have to replace it free of charge. When I received my notice in the mail that the ordered part had arrived, I called service and they got me in right away and took care of the replacement as promised...free of charge. I really appreciate your service advisor Jason Garon....takes great care of my issues and is always a pleasure to work with. More

Indifferent See the e-mail message sent prior to the completion of the work.... From: Henry Spates Sent: Friday, January 4, 2019 10:16 AM To: jgaron@palmen.c See the e-mail message sent prior to the completion of the work.... From: Henry Spates Sent: Friday, January 4, 2019 10:16 AM To: jgaron@palmen.com Subject: 2006 Hummer H3 Hello Jason and Happy New Year. Addie and I were there on Dec, 10th to have some warranty work done as well as oil change and tire rotation. You had me call the warranty company to get them to okay the repairs on the a couple of things so you could order the parts. This was done on the 11th of Dec and reported to you. We have not heard from you. Please advise. Henry and Addie Spates We followed up the e-mail with a phone call to our service rep on the same date as the e-mail above. Jason stated that the parts needed had not been ordered and that he would do so once our conversation was complete and that we could bring the truck in on Monday the 7th of Jan. We settled on the 9th of Jan at 07:30 am. On Jan 9th, we arrived at 07:30 to the service department and gave the truck over for service. We received a call from Jason at or around 1630 hours on the 9th of Jan stating that something went wrong with the repair and that the truck will be ready that following day, some time in the morning. On the day of the 10th of Jan, at or around 1600 hours, we called to find out what the status was on the truck since we had not received any information that morning as we were told we would. We left a message for Jason and he did call us back and stated that the truck was ready. We arrived at the service department at or around 1730 hours, paid the invoice and was on our way. The score reflects the indifference we felt as loyal Palmen customers. ***END REPORT*** Henry and Addie Spates More

Great Service! Great people to do business with. Very friendly, and courteous. The dealership is extremely clean and well maintained. Dan is a great guy and I a Great people to do business with. Very friendly, and courteous. The dealership is extremely clean and well maintained. Dan is a great guy and I always enjoy talking with him. More