Palm Chevrolet - Service Center

dealership won't do warranty work.had extended warranty and everytime i brought my vehicle in for service they gave some excuse why they can't do the work. Paying for a repair that's another story warranty and everytime i brought my vehicle in for service they gave some excuse why they can't do the work. Paying for a repair that's another story,they jump right on it. stay away if you need warranty work done. More

The customer service was great it was a positive environment to walk into. I was assisted right on the spot; the employee Donald Smith helped me find what was wrong with my 2000 Pontiac grand am. He environment to walk into. I was assisted right on the spot; the employee Donald Smith helped me find what was wrong with my 2000 Pontiac grand am. He was able to fix the problem to my car and now it works brand new like nothing was wrong with it to start with. I would strongly recommend him to other customers for not only his positive attitude but for the incredible work he put into fixing my car. More

Purchased from Will Smith a 2011 Chevy Cruze in April, 2011. Today 2/7/2012 had first oil change plus inspection and Donald Smith was the service advisor. I am extremely happy with the service plus his wi 2011. Today 2/7/2012 had first oil change plus inspection and Donald Smith was the service advisor. I am extremely happy with the service plus his willingness to help me with understanding some of the workings of the Cruze. Am extremely happy with all the people I met while purchasing the car and since with whatever advice was needed. More

I found Donald to be one of the nicest and wholesome young men I have ever met or dealt with inside a car dealership. He is a good listener, a good conversationalist, and I feel he is truly a man of in young men I have ever met or dealt with inside a car dealership. He is a good listener, a good conversationalist, and I feel he is truly a man of integrity, which is so often hard to find these days. He seemed genuinely concerned about me, not just my car, and that goes a long way for a snowbird. I wish there were more men like Don in this world. He is a man able to make all the difference. He is about the age of my own son, and sure has his life put together much better than my son does....I wish my son was more like him....He IS a true asset to Palm Chevrolet! More

customer service is excellent. they listen to your concerns concerning the questions you have. dealership is always clean and the employees are courteous and friendly. concerns concerning the questions you have. dealership is always clean and the employees are courteous and friendly. More

When I made the appointment, Don told me to ask for him when I arrived which I did. He said it would take about 1 hour and directed me to the lounge for coffee and donuts. The car was ready early than sc when I arrived which I did. He said it would take about 1 hour and directed me to the lounge for coffee and donuts. The car was ready early than scheduled and since it was the first oil change, there was no charge for the service. He was very pleasant and provided good service. More

I have taken my 2008 Impala SS into this dealer on 5 previous occasions. This time taking it in for the same issue, stalling while turning or accelerating. They never could find the problem and always s previous occasions. This time taking it in for the same issue, stalling while turning or accelerating. They never could find the problem and always said don't worry about it. Last week it went crazy coming back from Georgia dinging and unlocking and locking the doors, instrument panel going crazy engine intermittently cutting off. They finally found the problem. Seems that the starter was arcing against an aftermarket CAI or Cold Air Induction Kit manufacturered by a company that is dealing directly with GM on their product. Long story short I got accussed of installing an aftermarket part that sits still!!! The starter solenoid bolt jumps over and taps the box shorting out the ECM causing the intermittent stalling issue. So fix it, we can't they exclaim because I have an aftermarket air box and they wouldn't bother to pick up the phone and call GMPP the extended warranty folks to inquire about doing it under warranty. Just blame the owner and blame the box. Took it to my mechanic for a second opinion, he goes to return it to stock airbox and now the car wouldn't start. So he has to jump off the ECM to get it to start and tells me to take it back to them to fix/replace as the ECM is faulty since its not grounding, however it was with the big bad aluminum box that was in it. Took it back and the tech Ray has the nerve to stand there and say SO, what do you want me to do about it? I don't know it would be a great place to open up a Chevrolet dealer and a service department and put service back into the Service department. I wouldn't trust these crooks with changing a spark plug. I've been lied to so many times about verifiable things that they claim were wrong with the car and then taken somewhere else nothing is wrong. They don't want to do warranty work because they don't make any money, they would rather charge the customer the big bucks for it and pass the buck onto something more obvious than the root cause of the problem. I would never step foot in this dealership again!!! I've owned Chevrolets for as long as I've driven and I've never and I repeat never have had such horrible customer service and treatment than I've had in dealing with an issue that they could never find and now blame on something else entirely to shirk the responsibility of fixing the car. You know when you take it in for service and actually expect it to be serviced. Don't expect that here at Palm Chevrolet. I wouldn't trust them with a lawnmower let alone buy anything from them ever again. More

I have been using Palm since my first trip to Ocala in early 2010. I turned in my Malibu for a Cruze & Dave Mountain made the deal painless. I only go to Palm for my services brcause they are efficient, c early 2010. I turned in my Malibu for a Cruze & Dave Mountain made the deal painless. I only go to Palm for my services brcause they are efficient, clean & really nice people. Everytime I have gone into the dealership for anything including body work everyone has been responsive ,efficient & pleasant. Tracy O'Guinn in the body shop is to be commended. She walked me through my repair & helped me with the car rental.She is an asset to your dealership.I have recommended Palm to my friends & neighbors. More

Joe, in the service department, was courteous and got the job done in a timely manner and I was on my way in less than 45 minutes. The Lounge area was clean, the chairs were comfortable and as I walked in th job done in a timely manner and I was on my way in less than 45 minutes. The Lounge area was clean, the chairs were comfortable and as I walked in there was a friendly employee who was popping popcorn(which I didn't try it-but the effort was appreciated)and the whole atmosphere was relaxing. It was an all round good experience that I was not expecting! More

J.C Gilbert has done an outstanding job. He was very professional, very customer service oriented and he is very helpful and goes out of his way to help you with service things. I always ask for J.C. Gi professional, very customer service oriented and he is very helpful and goes out of his way to help you with service things. I always ask for J.C. Gilbert to do the service problems on my car. He is always there to get the job done the right way, very professional. I enjoy getting that little extra help. He's GREAT!!! More