Palm Chevrolet - Service Center

Arrived early and was processed in with our pick up in a timely manner. Done and out within an hour. Everyone is friendly and professional as well as very knowledgeable. we’ve bought two vehicles from Palm timely manner. Done and out within an hour. Everyone is friendly and professional as well as very knowledgeable. we’ve bought two vehicles from Palm Chev in Ocala and have recommended friends, one couple who purchased a pick up like ours. More

My cars tire was low and didn’t keep air. I was able to be seen the same day and got a new tire under warranty. I was able to be seen the same day and got a new tire under warranty. More

My vehicle was there for 3 days and there was no communication. I had to call multiple times to try to speak with anyone. A young man in the service center did his best to help me. When I finally sp communication. I had to call multiple times to try to speak with anyone. A young man in the service center did his best to help me. When I finally spoke with my rep she was rushing to get me off the phone, told me the wrong part was being ordered. Made a rental appt for me- told me I would be able transfer to a different location to get a truck that could tow, stayed I would just pay the difference. When I had tried to contact the service department at times I would have to call sales and to try to speak to a person, one person in sakes told me, when I tried to explain how my service rep would rush me off, he said maybe she had a customer in front of her- that of course made me fell not important- I am a custom too. Finally spoke with a man in the set department on Saturday and explained what happened- to which he informed me it was not even possible for me to have a rental truck that meet my needs. I had no idea what was going on time wise with my vehicle and missed multiple days of work as I need to tow my work trailer. On the following Monday my rep did text and communicate a little mere- she told me that she would 100% know by the afternoon when truck would be done- never text me. I text her the following morning- she says- oh it’s ready. I can appreciate being busy or have having a customer in front of you. There are nice ways to say that. We were thinking of adding More

My only negative comment is the service tech should check tire pressure after rotation. My HD 2500 according to the door panel label should be 70psi on the rear and 60psi on the front. I corrected the pres tire pressure after rotation. My HD 2500 according to the door panel label should be 70psi on the rear and 60psi on the front. I corrected the pressure myself after checking. Tire pressure is critical when pulling a fifth wheel. More

This visit was the first maintenance for new Silverado. All went well, staff friendly and helpful. Our salesman came by to say hello. Impressed with the dealership. All went well, staff friendly and helpful. Our salesman came by to say hello. Impressed with the dealership. More

Never checked the Def which we have taken vehicle in 3 times to correct????Never filled it and it was in for a full service times to correct????Never filled it and it was in for a full service More

The technician had explained me clearly and he did solved the problem I believe the location seems perfect the problem I believe the location seems perfect More

I was treated really good. I just had to wait to long. Did a great job. I just had to wait to long. Did a great job. More

All right Always professional and courteous. Very knowledgeable about the vehicles they sell and service Very knowledgeable about the vehicles they sell and service More

Everything went well. They took me right in the job. The right was in a timely fashion. I definitely would recommend Craig. You was very informative and kind kept me infor They took me right in the job. The right was in a timely fashion. I definitely would recommend Craig. You was very informative and kind kept me informed and what was going on. More