Palm Chevrolet - Service Center

Above and Beyond I have been dealing with your dealership for many years and have bought several vehicles to include 2 Tahoes, 1 Corvette, 1 HHR, and just recently a 2 I have been dealing with your dealership for many years and have bought several vehicles to include 2 Tahoes, 1 Corvette, 1 HHR, and just recently a 2018 Traverse Premier. Paul Geisen has always been my service advisor until he was promoted to Service Manager. On Monday, November 27th, I ran over a pot hole next to the Panera Bread parking lot which blew my left front tire on my Cadillac XTS. I was stranded with the tire completely ruined and no spare available. I walked directly across Highway 200 to the Tire Kingdom, approximately 100 yards from my car to see if they could replace the tire. They indicated they could only replace the tire if I had my car towed across the street or took the wheel and tire off myself and brought it to their store. I then walked over to your dealership and saw Paul in the service department. I explained my situation to him and before even asking for help he volunteered to drive next door to Panera Bread with a jack and remove the wheel and replace the tire. Approximately 40 minutes later I was back on the road. Though through the years I have only dealt with Paul on automotive service issues, he went out of his way to make me feel more like his friend than a customer. Its employees like him that make me feel good about buying vehicles from your dealership. You can trust I will continue to buy and service my vehicles at your dealership as long as you have people like Paul on your staff. More

Wasn't impressed Not impressed with the lack of concern for getting my vehicle back to me in a timely manner. My vehicle sat for 5 days before ever being touched. Gave Not impressed with the lack of concern for getting my vehicle back to me in a timely manner. My vehicle sat for 5 days before ever being touched. Gave it back after 14 days , had to return in within 24hrs. (forgot to tighten transmission mount) Don't bother leaving messages they don't like to return calls. More

Terrible service Very disrespectful, makes fun of customers, I had to call the service manager who was kind and asked Isaac to stop talking to me like that but is inc Very disrespectful, makes fun of customers, I had to call the service manager who was kind and asked Isaac to stop talking to me like that but is incredible that the company allow that. More

lure you in w/ low prices and then slap you absurd prices these guys are liars. they lure you in with reasonable prices, and then slap you with a ridiculous price. I needed injector recalibration on my 2007 s these guys are liars. they lure you in with reasonable prices, and then slap you with a ridiculous price. I needed injector recalibration on my 2007 silverado 3500 classic truck with the lbz motor after i replaced my injectors and i needed a turbo relearn procedure done as well. the first service guy complete ignored me and never returned my call. the next guy who i have delt with twice- first quoted me $267. then he said that if i had all of the injector codes written down and only needed to input the numbers into my ecm then it was only 1 hour shop charge plus tax for a total of $142 and change. so i asked him to get me an exact quote and then came back to tell me $399.87 with "supply fees"... what supply fees? are your master scanners now disposable? then he tells me that its a fee that needs to be added. this is my 3rd bad experience with this dealership... my first 2 experiences were back to back with getting the same truck aligned- a whole other story that i wont write about.... If anyone needs diesel services, take your truck to the competition. More

Terrible Customer Service This place was unprofessional and did not take care of their customers. i am beyond disappointed and do not recommend anyone going here. I had my c This place was unprofessional and did not take care of their customers. i am beyond disappointed and do not recommend anyone going here. I had my car taken to the dealership because i was unable to drive it. While my car was waiting to be seen i asked if i could have a loaner if it needed to be there overnight. I was told the owner does not allow this because "one person ruined it for everyone" Once i found out my car needed many repairs and wouldn;t be one until the following afternoon i had called the manager to ask if i was able to get a loaner. i told him i used to go to Wildwood and they gave me a loaner every time i came in. He said they do offer a shuttle to and from the dealership in a 10 mile radius and they would see what they could do. i then get a call a couple hours later from the man helping me with my service and he lists everything i "needed" done and tells me if i get everything done, i can get a loaner. Some of the things i needed was a tune up, oil change (i just had one done there a month ago) and a new wiper. After a ridiculous total i told them no i would not get all of that done plus the repairs needed. Once my car was done i asked for the shuttle. i was told the shuttle driver left at 2:00, it was 2:15. i told the service man that the manager told me i would get this. finally after an hour and a half of him :asking his manager" he picked me up. I will never be back here. i could not believe how unprofessional it was. I will be driving from Ocala to Wildwood for any work on my car even an oil change. More

The worst! Don't take your vehicle here Went there for a water pump to be repaired and they ended up doing a job on my transmission. Then tried to over charge me for the work! Absolutely inc Went there for a water pump to be repaired and they ended up doing a job on my transmission. Then tried to over charge me for the work! Absolutely incompetent people, stay away from here. More

Great work by Palm Chevy We had a great experience. Went for an oil change and a tire and have been thinking about a new car by Dec. Our service contact was Issac and he had s We had a great experience. Went for an oil change and a tire and have been thinking about a new car by Dec. Our service contact was Issac and he had set us up with our service concerns. In the interim, we found Willie our sales guy and he gave us a great deal on a great car, another Traverse, a great trade and we ended up with a lease for 3 years and our monthly is down to less than what we were paying on the 2011 Traverse, which we had a few months left to pay. A deal we couldn't walk away from. So far, we have nothing but good thoughts about our new Chevy dealer here in FL. We are now residents of FL from PA where we bought and were serviced by Lawrence Chevy in Mechanicsburg, PA More

Terrible Service Dept. -The Worst, read all reviews As in multiple reviews about this dealership, STAY FAR AWAY FROM IT! They are thieves at best. These are the people that give car dealerships a bad na As in multiple reviews about this dealership, STAY FAR AWAY FROM IT! They are thieves at best. These are the people that give car dealerships a bad name. Unfortunately my car was towed there and I didn't have a choice but to have it fixed there, and they knew it and took full advantage of that. They charged more than double for the job, I called several other Chevrolet dealers to double check their pricing, I even showed them a copy of a work order from another GM dealer showing how much the job should cost, they ignored it and said "that's what we charge", even though the other GM dealers said it shouldn't be that much. After all this we got the car home and it STILL wasn't correct! Finally got it to our regular mechanic, he corrected what they didn't and told us how bad they were at Palm and he is always repairing their work for customers. Palm Chevrolet is the single worst dealership / service department I have ever had the displeasure of dealing with. They are the reason people call the dealerships, "Stealerships"! Please read other reviews and you'll see this is true. More