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Palm Chevrolet - Service Center

Ocala, FL

4.3
761 Reviews

761 Reviews of Palm Chevrolet - Service Center

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December 19, 2024

My service advisor Jon is the best. Explains everything that keeps my truck within my expectations. More

by RNISEWONGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Dec 21, 2024 -

Palm Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear that Jon has been able to meet your expectations and provide you with clear explanations regarding your truck's service. At Palm Chevrolet, we strive for excellent customer service, and we appreciate your recognition of Jon's efforts. We look forward to seeing you again for your next service! Sincerely, Wayne Bogle Parts and Service Director

December 18, 2024

From making the appointment to paying for service, everything went smoothly and everybody was professional. Would definitely go back for all our maintenance. More

by hollidaylee1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Ball
Dec 21, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that your experience at Palm Chevrolet was smooth and professional from start to finish. We appreciate your trust in us for your maintenance needs and look forward to welcoming you back next time! Sincerely, Wayne Bogle Parts and Service Director

December 16, 2024

They have not always been honest with me, beginning with the salesman. However Jon I trust at this point.. More

by RLEHRJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franchesca Osorio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. We appreciate your feedback regarding your interactions with our team at Palm Chevrolet. It's great to hear that you have built trust with Jon. Please feel free to reach out if you have any concerns or need assistance in the future. Best, The Palm Chevrolet Team

December 13, 2024

We had a fantastic experience. Scott was patient with us and referred us to someone who could help. We worked with Jared and his knowledge and listening skills to our needs were to More

by alisha.marie232176
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sven Reiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Palm Chevrolet responded

Thank you for your wonderful feedback! I'm thrilled to hear about your fantastic experience at Palm Chevrolet. It's great to know that Scott, Jared, and Sven were able to assist you and meet your needs so effectively. Your recommendation means a lot to me! I look forward to serving you again in the future. Sincerely, Wayne Bogle Parts and Service Director

December 11, 2024

Buying my pre-owned car from this dealer was a high quality experience. The salesman, Aaron Jersey, was very professional, helpful and patient. We had to drive from Sarasota to pick up the car and ou More

by traceyhughes6
Recommend Dealer
Yes
Employees Worked With
Aaron Jersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a high-quality experience purchasing your pre-owned car from Palm Chevrolet. It's great to know that Aaron provided you with the professionalism, help, and patience you needed during your visit. We appreciate you making the drive from Sarasota, and we're glad everything went smoothly for you. We look forward to seeing you again and hope you enjoy your new vehicle! Best, The Palm Chevrolet Team

December 10, 2024

Scott Kelly is one of the reasons that I will always bring my new truck to Palm Chevrolet. Personable, knowledgeable and thoroughly professional, he put me at ease with any questions about my truck. H More

by UofM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our service team, especially with Scott Kelly. His personable and knowledgeable approach truly makes a difference, and we’re glad he was able to assist you with your new truck. We look forward to seeing you at Palm Chevrolet for your future service needs! Sincerely, Wayne Bogle Parts and Service Director

December 09, 2024

I understand that they are busy, but an oil and lube service should not take two hours and forty minutes. Unless I can be assured that they are going to improve (this is the second time it has happened) More

by PILOTBENNO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Amey
Dec 10, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand how frustrating it can be to wait longer than expected for an oil and lube service, especially since this has happened before. Your feedback is valuable, and I assure you that we are committed to improving our service times at Palm Chevrolet. If you'd like to discuss this further, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Wayne Bogle Parts and Service Director

December 09, 2024

Professional people great service , waiting area could use some donuts but the coffee was good More

by dannyrosa108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franchesca Osorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Palm Chevrolet responded

Thank you for your positive feedback! We’re glad to hear that you had a great experience with our professional team and enjoyed the coffee at Palm Chevrolet. We appreciate your suggestion about the waiting area, and we’ll take it into consideration. We look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

December 08, 2024

We had a 1:20 PM appointment for an Oil and Filter Change and Tire Rotation (first service on this vehicle). We were all checked in by 1:10 PM. Our vehicle did not even enter the service bay until 2:25 PM. M More

by ferrarom
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchesca Osorio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand how frustrating it can be to wait longer than expected for service. I appreciate your feedback, as it helps us to improve our processes at Palm Chevrolet. Please feel free to reach out to me directly if you would like to discuss your visit further. I value your input and hope to work toward a better experience in the future. Sincerely, Wayne Bogle Parts and Service Director

December 07, 2024

Scott and George were great and the air bag recall was done in a timely manor. More

by aradinew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that Scott and George provided you with great service and that we were able to address the airbag recall promptly. Your satisfaction is our priority at Palm Chevrolet, and we appreciate your feedback. We look forward to serving you again in the future! Best, The Palm Chevrolet Team

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