Palm Chevrolet

David did a wonderful job. He really took the time to explain the technical parts of the trunk. He was very knowledgeable and professional. This is worth me telling my friends He really took the time to explain the technical parts of the trunk. He was very knowledgeable and professional. This is worth me telling my friends about David at Stone Creek if they are looking to buy a v More

David S. was professional and kind, keeping me informed throughout the purchase process. Sven in finance was very knowledgeable and not pushy. Overall, I reco was professional and kind, keeping me informed throughout the purchase process. Sven in finance was very knowledgeable and not pushy. Overall, I recommend Palm Chevrolet! More

On May 31st, my wife and I made the 2. 5-hour drive to Palm Chevy with excitement, having found what seemed to be the vehicle we were interested in. Prior to arriving, we confirmed the car 5-hour drive to Palm Chevy with excitement, having found what seemed to be the vehicle we were interested in. Prior to arriving, we confirmed the car was available and were told IL Park would be our point of contact. Upon arrival, we were met with a less-than-welcoming attitude from Mr. Park. His demeanor was dry, unengaged, and gave no indication of genuine interest in helping us. After a brief test drive, we were handed off to another sales representative who was clearly inexperienced and struggled to navigate the negotiation process. We made an offer that was well within reason and explained our budget, but after the salesperson spoke with his manager, we were told flatly there was no deal to be made—without any attempt at compromise, creative solutions and disregard to the 5 hour drive time. Having worked as a Collision Director for a major auto group for many years, I am fully aware of how successful dealerships operate and how important the customer experience is. This dealership, unfortunately, fell far short. There was a complete lack of professionalism, no effort at negotiation, and zero customer care. After another 2.5-hour drive home, we were left not only without a vehicle but also deeply disappointed disheartened on how we were treated. I expect a generic response asking me to call the dealership. If there’s any interest in making this right, it is the responsibility of the dealership to reach out to the customer—not the other way around. Based on this experience, I cannot recommend this location to anyone looking for quality service or a respectful buying process. More

I had an issue with my 2024 Colorado, service department explained I had to wait for GM to come up with an update to fix the problem. In my opinion this was not an adequate way to explain the fix. explained I had to wait for GM to come up with an update to fix the problem. In my opinion this was not an adequate way to explain the fix. More

Bobbie Sue was professional and kept me informed. Texts from dealership on status is a good feature. Texts from dealership on status is a good feature. More

Great service, no issues. Nice facility, good customer service. I had no issues with my transaction Nice facility, good customer service. I had no issues with my transaction More

Outstanding customer service by Molly. We got the car we wanted. We felt we should have been given a better trade in for our cars though. We got the car we wanted. We felt we should have been given a better trade in for our cars though. More

Great customer service from Neil Mackey. On a holiday trip, we brought in our disabled Traverse while driving midway home from Florida to N Carolina and needed a replacement/repair asap. Nei On a holiday trip, we brought in our disabled Traverse while driving midway home from Florida to N Carolina and needed a replacement/repair asap. Neil and his associates offered a lease buyout that motivated us to consider buying a new suv. After looking over a few, we ended up negotiating an acceptable deal on one. Neil is top notch and deserves the recognition for his vehicle knowledge and customer service! Overall, Palm Chevrolet went above and beyond our expectation and had us on our way quickly. More

Overall experience was great they were able to find the perfect car for me and my family. perfect car for me and my family. More

Outstanding dealership Ms King wonderful sales agent. Best experience purchasing a new vehicle. Will be back ???? Best experience purchasing a new vehicle. Will be back ???? More