Palm Beach Mitsubishi

On November 26th , I visited Palm Beach Mitsubishi to view a vehicle I saw online. The condition of that vehicle was unacceptable, so I was shown a 2023 Nissan Ariya instead. I ultimately purchased the A view a vehicle I saw online. The condition of that vehicle was unacceptable, so I was shown a 2023 Nissan Ariya instead. I ultimately purchased the Ariya that day. Within a few days of purchase, the vehicle completely shut down late in the evening. I had no idea what was wrong and was forced to Uber home. I also missed a full day of work while waiting over five hours for a tow truck. The vehicle was towed to a Nissan dealership, where it remained for three days for repairs. Prior to that incident, I had already taken the vehicle to a Nissan dealer to address defective taillights. A few days later, I received a call from the finance manager at Palm Beach Mitsubishi stating that I needed to re-sign my contract because Wells Fargo had not approved the financing with GAP coverage and that GAP would need to be removed. The following day, I informed him that I would not re-sign the contract and would instead need my trade-in vehicle returned. I was then told, “Never mind, it’s all good now—it was pushed through.” Concerned, I contacted Wells Fargo directly and was informed that I did not have a loan with them. I later received a letter confirming this. Based on this information and the terms of the contract, I explained that I wanted to return the Nissan Ariya since the financing had not gone through as agreed. After multiple emails and phone calls—mostly with an employee named Eddie—I was eventually told that I could return the vehicle. I was informed that since my trade-in had already been sold, I would receive the amount they gave me for it, as manager Kyle wanted to “make things right.” In one of my emails , I provided a copy of my contract, which states that if my trade-in was sold, I am to be refunded the sale amount minus any conditioning costs. I asked to confirm that this is being processed accordingly. On December 18th, I returned the Nissan Ariya, fully expecting my refund to be ready, as had been implied to me. However, neither Kyle nor Eddie was present, and I returned the vehicle to another manager. Today, more than three weeks later, I still have not received my refund check. I have repeatedly called and emailed both Eddie and Kyle requesting an update, but I have received no response. I am still simply trying to get a clear status on my refund and have this matter resolved. This has been the worst car-buying experience I’ve had, marked by a severe lack of communication and extremely poor service. More

***DO NOT BUY FROM THIS COMPANY! !!!!*** I gave Palm Beach Mitsubishi West in Palm Beach, FL $4000 as a down payment for this suppose to be brand new vehicle with 5 miles but had 16. !!!!*** I gave Palm Beach Mitsubishi West in Palm Beach, FL $4000 as a down payment for this suppose to be brand new vehicle with 5 miles but had 16. Upon delivery, the transportation company showed me pictures of the car before he loaded it onto his delivery truck and it had several deep scratches. He then told me that the cars gas tank was empty and he had to put $5 worth of gas to get it on to his trailer. I immediately contacted Palm Beach Mitsubishi with the driver present and they tried to blame him. They then told me that since the car was brand new everything was covered and for me to take it to a body shop to get estimates for the damage and they would take care of it. I sent them an estimate for $2907.95 from Amato Collision Center in Milwaukee, Wi and Eddie Carrasquillo from Palm Beach emailed me back and said they would only pay $750 and that I was responsible for the remaining balance after hanging up on me several times. DO NOT TRUST THEM More

They did a great job. Seemless process ordered the vehicle over the phone just like Amazon. Seemless process ordered the vehicle over the phone just like Amazon. More

Very sorry but we purchased VOLVO XC60 before 3 weeks and till now we not receive copy of Title. Service from this dealer is too slow. till now we not receive copy of Title. Service from this dealer is too slow. More

This Dealer, Palm Beach Mitsubishi Undisclosed mayor damage to sell the vehicles On May 26, 2025, I purchased a vehicle from Palm Beach Mitsubishi through an online transaction. After the purchase, I a damage to sell the vehicles On May 26, 2025, I purchased a vehicle from Palm Beach Mitsubishi through an online transaction. After the purchase, I attempted multiple times to contact the dealership to arrange delivery of the vehicle. My calls went unanswered, and after days of delay, I was forced to travel in person to pick up the car myself. Although I signed an “as is” agreement at the time of sale, I understand that this does not release the dealer from their legal and ethical obligation to disclose any known, serious mechanical defects. Unfortunately, soon after receiving the vehicle, I discovered that it has significant engine damage that renders it unsafe and unusable. I have been informed by a qualified mechanic that the engine must be replaced entirely. The total cost of the new motor and associated labor exceeds $3,000. As a single mother, I made a significant financial sacrifice to purchase this car so that I could reliably commute to work and provide for my family. I placed my trust in this dealership to sell me a functional and safe vehicle. Instead, I was misled and taken advantage of. It is both disappointing and unacceptable that a licensed dealership would fail to disclose such a serious issue. I am filing this review not only to seek accountability and resolution, but also to help prevent this from happening to other costumers. Sincerely, ag More

1 Star – Horrible Experience at Palm Beach Mitsubishi I purchased a 2018 White Porsche Panamera from Palm Beach Mitsubishi, and it has been an absolute nightmare from day one. Within 24 Mitsubishi I purchased a 2018 White Porsche Panamera from Palm Beach Mitsubishi, and it has been an absolute nightmare from day one. Within 24 hours of receiving the vehicle, I discovered a long list of hidden damages: Damaged rear spoiler Damaged undercarriage Damaged driver-side fender liner All four rims badly damaged And just FOUR weeks after purchase, the car began overheating. What’s worse? The “warranty” I was sold turned out to be completely useless—it doesn’t cover any of these issues. I've been trying to work with someone from the dealership since day one, but nobody takes accountability. I’ve made numerous attempts to contact management and sales reps—no resolution, no support, and zero urgency. Palm Beach Mitsubishi clearly prioritizes profit over customer satisfaction and honesty. I strongly advise avoiding this dealership at all costs. They are not trustworthy and do not stand behind the cars they sell. More

Wonderful service A-1 grade I recommend Palm Beach Mitsubishi over Miami Mitsubishi which I will never bring my car down there to Miami again. Mitsubishi over Miami Mitsubishi which I will never bring my car down there to Miami again. More

Paul and Greg were great and honest. Had fun experience and will recommend to friends and family Had fun experience and will recommend to friends and family More

I had excellent service starting with Ryan who was my salesman. He was extremely nice & made me feel comfortable with my decision to purchase a vehicle. There were minor hiccups throughout the process ho salesman. He was extremely nice & made me feel comfortable with my decision to purchase a vehicle. There were minor hiccups throughout the process however, him & manager, Paul, went above and beyond to meet my needs and rectify any issue I may have had. Paul made sure all requests were met and went out of his way numerous times to make sure I was taken care of beyond what was expected. They remained in constant reliable communication & I couldn’t have been more pleased. They did so much, plus more, for myself & my newly purchased car. I would highly recommend this delearship, as all staff were extremely friendly and welcoming. If I need a car in the Future, not only will I come back but I will ask for my salesman, Ryan. Thank you for everything, I left as an extremely satisfied customer. More