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Packey Webb Ford

Downers Grove, IL

4.5
288 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 288 reviews

June 10, 2023

Packs Webb has provided my maintenance service since purchasing my vehicle. They’ve been professional and prompt. It’s easy with a premade appointment. More

by Diana Matz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafaela Schneggenburger
Jun 15, 2023 -

Packey Webb Ford responded

Hi Diana, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 24, 2023

Dealership is clean made a fair trade, however the service department could use a little better organization skills, I make an appointment to have a dent repaired and I leave work early to show up ahe More

by Forgetboutit22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernie Mateo
May 01, 2023

The dealer sold me a car with no accidents ,then i found out that car has 2 accidents car literally broke every week the salesman and managers asked me to go away their AUTOCHECK is completely differen More

by Viktor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Shuman , Matt Csakai, Juan Diego Godinez
May 10, 2023 -

Packey Webb Ford responded

Hi Viktor, thank you for sharing this recent experience with us. AutoCheck provides reliable and accurate vehicle history reports. Please give us a call at (630) 598-4700 and we will do our best to make this better. We hope to hear from you soon.

April 26, 2023

The salesman Diego sold us “no accident” car with their AutoCheck and later we found two front damage reports on carfax. We tried to contact managers Matt and Chris and they asked us to go away. Rude. Just More

by Alex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris , Matt Csakai, Juan Diego Godinez
Apr 28, 2023 -

Packey Webb Ford responded

Hi Alex, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at 813-279-7208 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 01, 2023 -

Alex responded

Why you wrote wrong phone number (number of dealer from another state) everywhere ? You’re scammers. That phone number above Florida Dealer and they have no idea what it’s about

May 09, 2023 -

Packey Webb Ford responded

Hi Alex, we apologize for providing you with the wrong number. We would like the chance to talk to you further so please do call us at (630) 598-4700 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

April 13, 2023

Hands down the best car buying experience I have ever had!!! After my husband totaled his car from a deer, we were in a bind and needed to get a car asap. We drove several miles (over 70) to come to Pack More

by Kirstinmarie89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael in finance, Sergio Salazar, Rafaela Schneggenburger
Apr 19, 2023 -

Packey Webb Ford responded

Kirstinmarie89, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

April 07, 2023

Bought a Jeep Cherokee and it took over a week to get delivered and they kept telling me it will be delivered tomorrow and when it finally got delivered it was different than the pictures and the hood wa More

by Becclesjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan Diego Godinez
February 03, 2023

I feel comfortable coming to this dealership. Great prices and respectful employees. They service my tow trucks very well.... More

by HL TOWING CHICAGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick and Kenneth
Apr 19, 2023 -

Packey Webb Ford responded

We are happy we could make your experience a positive one! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 19, 2022

Great salesman and finance department made buying our car very easy. We would definitely go back for our next vehicle More

by Brf111885
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
Dec 21, 2022 -

Packey Webb Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 01, 2022

Service is always excellent, on time and very clean workshop. We go out of our way to go to Packey Webb. More

by w.jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Marks
Apr 19, 2023 -

Packey Webb Ford responded

W.jones, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 24, 2022

Excellent service! I always have a good experience when visiting your dealership. Friendly and professional people! Would gladly recommend you. More

by Mstefani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dirk Ulbrich
Nov 07, 2022 -

Packey Webb Ford responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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