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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
661 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 661 reviews

September 26, 2026

Outstanding communication, attentive service And quality work. I will be bringing my other cars in for service because they did an outstanding job More

by Aaron_a_12
Recommend Dealer
Yes
Employees Worked With
Ryan Rioux
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Sep 26, 2026 -

Packey Webb Ford responded

Thanks for highlighting our clear communication, attentive service, and quality workmanship on your Ford Explorer. We’re glad you’ll trust our service department with your other vehicles.

September 26, 2026

Matt was awesome Matt stayed with the transaction from initial inquiry till close Fantastic Experience More

by buck.cockey
Recommend Dealer
Yes
Employees Worked With
Matt H
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Sep 26, 2026 -

Packey Webb Ford responded

Our sales team is pleased we could guide you from your first inquiry through closing on your Ford Expedition. Hearing that you had a fantastic experience means a lot to our team.

September 25, 2026

Great service had my car in for service last week highly satisfied could not have been better More

by VASBOB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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Sep 25, 2026 -

Packey Webb Ford responded

Thank you for your five-star rating. We’re delighted the service on your Ford Edge last week hit the mark.

September 24, 2026

I had new tires put on my car when I came to pick it up. The price was different from the price that I was quoted. I didn't have the original quote in front of me. Ken got all Huffy about it. I don't know w More

by bayoungdahl
Recommend Dealer
No
Employees Worked With
Ken
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September 24, 2026

The transmission technician diagnosed the problem exactly. And performed the rebuild perfectly. Ryan understood my problems and met all my needs. More

by MIKESTEVENSON315
Recommend Dealer
Yes
Employees Worked With
Ryan Rioux
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Sep 24, 2026 -

Packey Webb Ford responded

Thank you for the five-star rating and for highlighting our team’s work on your Ford F-150’s transmission. Knowing the repair and rebuild met your needs means a lot to our service department.

September 23, 2026

I had a great experience at the dealership and was able to test drive the car easily. Everyone was friendly, understanding, and made me feel comfortable without pressuring me into making any decisions. More

by rita.d.stern
Recommend Dealer
Yes
Employees Worked With
Bob driver
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Sep 23, 2026 -

Packey Webb Ford responded

We’re glad your used Ford Fusion purchase felt comfortable and pressure-free, including an easy test drive. Knowing that our approachable, no-pressure style put you at ease means a lot to our team.

September 22, 2026

Made the appointment by phone. Came in with the car, waited for an hour and everything was done as requested. No issues. More

by T.ORZECHOWSKI1122
Recommend Dealer
Yes
Employees Worked With
Kaitlin
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Sep 22, 2026 -

Packey Webb Ford responded

Hearing that your service visit took just an hour and met all your requests means a lot to our service department. We’re glad we could return your Lincoln Navigator exactly as you wanted and on time.

September 22, 2026

Timely, transparent, friendly I enjoyed my service experience with Packey Webb Ford - they were timely, transparent, and friendly More

by rbmurphy4
Recommend Dealer
Yes
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Sep 22, 2026 -

Packey Webb Ford responded

Knowing the service on your Ford Explorer felt timely and transparent means a lot to our team. It’s rewarding to hear you found our staff welcoming throughout your visit.

September 22, 2026

Did good. Work done on time. Vehicle still rolling, car shines and nice looking with smooth ride and power windows. More

by espmsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The ta guy.
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Sep 22, 2026 -

Packey Webb Ford responded

We’re glad the service on your Transit Connect was completed on time and that it’s shining and rolling smoothly. Knowing you found the power windows working just as expected means a lot to our service department.

September 21, 2026

I’ve had to bring my truck to Packey Webb a few times for service and every single time I am greeted immediately as I walk in the door. The process is explained throughly and all of my questions answered. I More

by mehoss34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 22, 2026 -

Packey Webb Ford responded

Your note about prompt greetings and thorough explanations during service on your Ford F-150 highlights our commitment to clear communication. We’re pleased we could listen carefully to your observations and provide clear updates along with honest cost estimates.

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