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Packey Webb Ford

Downers Grove, IL

4.5
288 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 288 reviews

July 06, 2023

My concern is quality of service. The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know More

by lisacarli
Workmanship
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
Jul 22, 2023 -

Packey Webb Ford responded

Hello Lisacarli, we appreciate you taking the time to leave us this feedback. Please reach out to us at (630) 598-4700 when you can so we can address this situation directly. Thank you and have a great day.

July 02, 2023

I called and made an appointment for the $39. 95 The Work Package. Had to pay 61.53! Don't get it! I'm not happy about this deal!!! I explained to the service guy that I received the deal via e More

by kenneth.koprowski
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Robert Marks
June 23, 2023

Purchased a new Ford F-150, traded a 2019 Ford F-150 and the entire transaction in the dealership took less than 30 minutes to complete. A repeat, many times over, customer. More

by LCS
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Chris Shuman, Michael Schomer, Matt Horn, Kevin Scheimer, Ryan Rioux, Jack Webb
Jul 13, 2023 -

Packey Webb Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 19, 2023

Doing business with Packey Webb was a easy. No high pressure and I felt at ease. Working with Eric Finlon in sales was great. More

by Explorer ST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
Jun 21, 2023 -

Packey Webb Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

June 19, 2023

Amazing people to work with! They found the car we wanted and it was all said and done quickly and honestly. More

by arwood216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Webb, Rafaela Schneggenburger
Jun 21, 2023 -

Packey Webb Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

June 19, 2023

Fantastic service department. My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was am More

by MikeMarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Mattern
Jun 22, 2023 -

Packey Webb Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 18, 2023

I just bought a 2023 Explorer XLT, my second vehicle purchased from Packey Webb and I’m thrilled with it! My salesman, Eric Finlon, is the best man I have ever worked with. He is smart, tech savvy and More

by Ollieman55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
Jun 21, 2023 -

Packey Webb Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

Jun 21, 2023 -

Ollieman55 responded

My pleasure. Just an honest review from a very satisfied customer!

June 16, 2023

Beautiful place,very nice employees. Completely satisfied with the sale of my car and purchase More

by Sewwhatlynnmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Schuman, Matt Csakai
Jun 19, 2023 -

Packey Webb Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

June 15, 2023

Your service department is great. Very friendly and knowledgeable. Your pricing is also we’re it should be. More

by gcalugi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Driver, Rafaela Schneggenburger
Jun 21, 2023 -

Packey Webb Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

June 13, 2023

Packey Webb made the buy process very smooth and understandable. The staff valued my time and shortened the whole process More

by run4beerbjw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Csakai
Jun 19, 2023 -

Packey Webb Ford responded

Hi, thank you for your wonderful response to the quality of service our staff provides! We hope to be of service to you again! Take care!

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