Packey Webb Ford
Downers Grove, IL
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My concern is quality of service. The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know that light was out. I had to ask how you serviced the vehicle if the hood does not stay open, do you use a board to hold up. these are things that should be addressed when it is being service for the 40 points inspection, and I am paying for. I can go on, but it is repetitive. More
I called and made an appointment for the $39. 95 The Work Package. Had to pay 61.53! Don't get it! I'm not happy about this deal!!! I explained to the service guy that I received the deal via e 95 The Work Package. Had to pay 61.53! Don't get it! I'm not happy about this deal!!! I explained to the service guy that I received the deal via email. And that's I what I expected to pay. I still have the email regarding this offer. More
Purchased a new Ford F-150, traded a 2019 Ford F-150 and the entire transaction in the dealership took less than 30 minutes to complete. A repeat, many times over, customer. the entire transaction in the dealership took less than 30 minutes to complete. A repeat, many times over, customer. More
Fantastic service department. My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was am My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was amazing. He provided me with the name of a towing company that they use and made an appointment to get the vehicles in. Tim kept in consistent communication and was able to make the repair happen in a timely fashion. Great communication and fantastic service - thanks Tim Mattern! More
I just bought a 2023 Explorer XLT, my second vehicle purchased from Packey Webb and I’m thrilled with it! My salesman, Eric Finlon, is the best man I have ever worked with. He is smart, tech savvy and purchased from Packey Webb and I’m thrilled with it! My salesman, Eric Finlon, is the best man I have ever worked with. He is smart, tech savvy and always on top of everything. Michael in the finance office was awesome, too. He made the whole process unexpectedly pleasant. I don’t know how many more cars I will buy in my life, but I will always come back to Packey Webb Ford! More