Packey Webb Ford

Sold my daughter a car they didn't have and told us we would get the car in two days . Took my deposit and cashed it, and we're very rude when we wanted our deposit back. Was told"you better call your ba would get the car in two days . Took my deposit and cashed it, and we're very rude when we wanted our deposit back. Was told"you better call your bank and stop payment". Then click went the phone. More

I ordered and purchased a 2012 F-150 from this dealer. When they put my accesories on, they scratched the paint in a couple of spots. They put window vents and weather tech floor mats in which I did not o When they put my accesories on, they scratched the paint in a couple of spots. They put window vents and weather tech floor mats in which I did not order and was stuck with. So they say, they sealed my paint but don't think they did. After a month of owning this truck, I had paint bubbling and peeling and took it back here. After 15 days and 3 trips to their body shop, the roof looked worse than before. I was told this was the best that could be done and there was no more they could do. My salesman T.J. Orlicz told me to just drop a match in the gas tank and all my problems would be solved. Now the paint peeling is worse, and the caulk lines on the roof are tacky and not even the same color as the rest of the truck. Anything that has fallen on the roof in those caulk lines is now stuck in there. Their body shop said he won't even touch the truck. I contacted Ford and they won't help either. Is this is what $50,000 buys you today? My truck is 4 months old and I have bare metal on two of my doors. I have tried calling and can't get a hold of anybody and nobody will return phone calls either. I would highly recommend you stay away from this dealer because they will sell you a vehicle but don't want to service them. If you have a 2010 to 2012 F-150, you better check your paint in all door seams, the tailgate, the bed, and under the hood. More

I bought a Cadillac escalade online through autoTrader.When the vehicle was delivered, it had 3500.00 in damage.It has had paintless hail repair,except they didn't fix the top of the truck (sur autoTrader.When the vehicle was delivered, it had 3500.00 in damage.It has had paintless hail repair,except they didn't fix the top of the truck (surprise)!!!It had three bald tires with wire showing.It didn't have a key remote.The headrest had pencil holes jabbed in it.The exterior window molding flopped in the wind when driven.It has loose trim pieces in it from the paintless hail repair,it has been stripped out then put back!!!The rear liftgate does not work.I had to replace back glass because defrost prongs were ripped off.It is three shades of white from body repair from the hail damage!!!This car should have a salvage title!!!This is a 2007 escalade with 68000 miles,we paid 28000.00 for it,wow!!!Don't deal with these snakes... More

Excellent customer service in both sales and in service. Sales dept. treated us exceptionally well, even going out of state to find the 2009 vehicle we wanted. Price was negotiated fairly. Service dept. is Sales dept. treated us exceptionally well, even going out of state to find the 2009 vehicle we wanted. Price was negotiated fairly. Service dept. is very competent. Vehicle always ready when promised. Everyone in the dealership is friendly and accommodating. More

I have to say that if you're in the market for a Ford, you should definitely go here. The employees that worked with me were cool and funny. I decided to get a Mustang, and everything is running absolutel you should definitely go here. The employees that worked with me were cool and funny. I decided to get a Mustang, and everything is running absolutely great. I thought that the price was good, the employee that worked with me even decided to trim the price down to a better price for me, which is always a good thing. :) More

What a great dealership. My visit was a pleasure, i was treated very well and there are no overbearing staff either which makes you feel as though you can take your time comfortably. The level of service treated very well and there are no overbearing staff either which makes you feel as though you can take your time comfortably. The level of service is superb and i will highly recommend to my friends and work colleagues. I think a lot of dealerships would learn a lot from these guys !! More

The atmophere was wonderful for car shopping,thanks to the sales people. No Sales pressure at all. I didn't se anything I wanted today. But I will definantly be back to purchase from this dealership. The the sales people. No Sales pressure at all. I didn't se anything I wanted today. But I will definantly be back to purchase from this dealership. The best part was the no pressure hageling from the sale dept. whatsoever. Kudos to you guys, and gals. More

My experience with dealership was horrible. I went in there to look at a used car and took it for a test drive and did like the car but still had some shopping around to do as this was the first vehicle there to look at a used car and took it for a test drive and did like the car but still had some shopping around to do as this was the first vehicle I looked at. Bill witt was my salesperson and he asked if I would like to put 500.00 down to hold the vehicle until I made a decision and I agreed but I was very specific about the fact that I still was undecided and asked about the policy if I changed my mind and about getting a refund and he said that wouldn't be a problem. I also asked if I would be able to just phone in my decision to cancel because this dealership was about 45 mins from my home and he said that "could be worked out" as well. So I ended up deciding against purchasing a car from Packey Webb and phone Bill on the date that I specified that I would call him and again he said no problem. Well a week goes by and no refund so I call Bill again and he now has changed his tune. He now says that I agreed to buy the vehicle and wouldn't be recieving a refund after all. so they think it is ok to keep my 500.00 for test driving a car at their dealership. I would be very careful dealing with a dealership that has these kind of policies and manipulations!! More