
Packey Webb Ford
Downers Grove, IL
Filter Reviews by Keyword
By Type
Showing 304 reviews
On October 19, 2024, my wife and I went to Packey Webb to look at a vehicle that they had advertised on line. We walked to the door and two gentlemen that work there were standing at a desk just looking at u look at a vehicle that they had advertised on line. We walked to the door and two gentlemen that work there were standing at a desk just looking at us. We proceeded to the lot in search of the vehicle. It's customary for salespersons to greet the person at the door or at the lot. We found the car on our own. A very nice looking car. After ten minutes of inspecting the car and still no assistance, we decided that they didn't need our business. My wife decided that she would tell the staff how disrespectful they were toward us. After reading these reviews, I now understand that Packey Webb business of selling cars does not include customer service. More
I had a great experience! ! My seller did his absolute best to give me the best price and a great buying experience, he always answered all my questions, he was always profess ! My seller did his absolute best to give me the best price and a great buying experience, he always answered all my questions, he was always professional and very nice! More
Stop by to check out the inventory and left happily with a brand new Bronco, Ernie made it a great experience. I came with my parents and Ernie being bilingual made it even easier to decide right on the spo a brand new Bronco, Ernie made it a great experience. I came with my parents and Ernie being bilingual made it even easier to decide right on the spot. I really appreciate how patient both Ernie and finance department were about my bunch of questions. Shout out to the service department, family room could have better coffee but the people working here totally makes up for that. More
Friendly and professional culture. Every step of my car purchase was a good experience. I had my dog with me and everyone was very kind to him. Every step of my car purchase was a good experience. I had my dog with me and everyone was very kind to him. More
The Packey Webb team was great to deal with the entire process. They set it up so I was in and out of the dealership quickly. At no time did I feel pressured or pushed.Great team. process. They set it up so I was in and out of the dealership quickly. At no time did I feel pressured or pushed.Great team. More
I have never had a more dishonest vehicle buying experience. I was told that the tires which had only 5/32" tread depth was normal. I told him that he was lying. They discounted the vehicle half the experience. I was told that the tires which had only 5/32" tread depth was normal. I told him that he was lying. They discounted the vehicle half the price of new tires. When I test drove the vehicle is was near out of gas, 8 miles to empty. After I purchased it the sales manager took the keys to "go put gas in it". When I get back in the truck it was still on empty, it read "40 miles to empty". So he only put $5 in gas in it. More
I service a few vehicles at Packey Webb Ford in Downers Grove and 2 of the vehicles are not Fords and the service writer Kaitlynn Barg takes very good care of my vehicles no matter what make Grove and 2 of the vehicles are not Fords and the service writer Kaitlynn Barg takes very good care of my vehicles no matter what make More
Their vehicles are usually so reliable that they rarely need service of any kind. Whenever services required, it is done in the most professional manner. need service of any kind. Whenever services required, it is done in the most professional manner. More
We brought my car in for service and ended up trading it in for a brand new one!! Our salesperson Robert was not only honest and professional, he was truly a fun guy! We bought our last car from Packey Webb in for a brand new one!! Our salesperson Robert was not only honest and professional, he was truly a fun guy! We bought our last car from Packey Webb 7 1/2 years ago, and loved their service dept. We will continue to bring our new car there. Truly recommend this dealership!! More