Packey Webb Ford

Packey Webb Ford tried to steal the $500.00 deposit for a car NOT delivered. They lied about having the car I wanted. They told me it was on their lot and all I had to do was come down and get it. When I car NOT delivered. They lied about having the car I wanted. They told me it was on their lot and all I had to do was come down and get it. When I arrived, the car was not there, and they said, they could get it because it was at another dealer and it would not be a problem. I was told all I had to do was put down $500.00 cash and that would show good faith on my part and they would have the car on their lot in a couple of days. They could not get the car it somehow went away and they could not find it. I had to show them I was very willing to go to court and then with great fuss and grumbling and berating, then I got my money back. More

We dealt with Adbul personally and our experience was great! He was very attentive and pleasant to work with. He made our experience less stressful. I would definitely recommend Packey Webb and Adbul to great! He was very attentive and pleasant to work with. He made our experience less stressful. I would definitely recommend Packey Webb and Adbul to our family and friends. More

Joey and Abdul were really nice and answered all the questions I had. They were not pushy at all, and were patient throughout all my visits. I had 3-4 test drives, and they were all OK with no complaint questions I had. They were not pushy at all, and were patient throughout all my visits. I had 3-4 test drives, and they were all OK with no complaints, not trying to force me to buy. Instead, they were just giving me the facts and letting me take my time to decide. The follow ups were really nice (frequent, but not too frequent to make it annoying). The service here is also really good, and I would definitely recommend, both the sales and the service areas of this dealer More

I was shopping for a new Focus. Among the dealers in my area, they had the best price and a great selection in stock. Convenient location just off 355. The financing was easy and the sales guy was great area, they had the best price and a great selection in stock. Convenient location just off 355. The financing was easy and the sales guy was great to work with and very patient showing me how to work the new technology in the car. More

I bought a new Escape for my daughter. I had experienced issues at other dealers so we thought we'd try Packey Webb. Our experience there with Mike S. was excellent. He couldn't have been nicer. Came in on issues at other dealers so we thought we'd try Packey Webb. Our experience there with Mike S. was excellent. He couldn't have been nicer. Came in on his vacation day to accommodate my schedule and stayed late in order to finalize the deal. Mike is a professional. He is enthusiastic. He is accommodating. I would buy another Ford from him without any hesitation. More

I would never buy another car from Packey Webb again. I was looking for a small suv for my 17 year old daughter to get to work and college. Decided to look at a dealer and spend a little more money than I was looking for a small suv for my 17 year old daughter to get to work and college. Decided to look at a dealer and spend a little more money than I wanted so I could get a more dependable car for her. Bought a 2005 Ford Escape on Saturday. My daughter drove it twice and only owned it for 3 days when it decided to break down and leave her stranded. We brought it back to the dealer to have them look at it. They knew we only had it for 3 days and didn't want to cut us a break on the repairs. They ended up only charging us for the part and not the labor. $1300.00 for a part really? Talked to the used car manager and the service department manager and we were told that there was nothing else they could do for us. I feel that they sold us an suv that was ready to break and that they should have fixed it for free. Even if they would have offered to pay for half of the part I would have been satisfied. If you buy an suv from a dealer that they said they checked out and did some repairs on it.......you would think that it would last more than 3 days! More

worst dealer ever met. They sold problemed cars and even if you purchased warrenty from them. They told you they don't want to fix it for you. They ask you to fix it anywhere you like and call the warranty if you purchased warrenty from them. They told you they don't want to fix it for you. They ask you to fix it anywhere you like and call the warranty company. That's how they treat the customers. The service manager mike looks like a ganster. He even threaten the customer. Te service personal JR treat people rude. More

Sold my daughter a car they didn't have and told us we would get the car in two days . Took my deposit and cashed it, and we're very rude when we wanted our deposit back. Was told"you better call your ba would get the car in two days . Took my deposit and cashed it, and we're very rude when we wanted our deposit back. Was told"you better call your bank and stop payment". Then click went the phone. More

I ordered and purchased a 2012 F-150 from this dealer. When they put my accesories on, they scratched the paint in a couple of spots. They put window vents and weather tech floor mats in which I did not o When they put my accesories on, they scratched the paint in a couple of spots. They put window vents and weather tech floor mats in which I did not order and was stuck with. So they say, they sealed my paint but don't think they did. After a month of owning this truck, I had paint bubbling and peeling and took it back here. After 15 days and 3 trips to their body shop, the roof looked worse than before. I was told this was the best that could be done and there was no more they could do. My salesman T.J. Orlicz told me to just drop a match in the gas tank and all my problems would be solved. Now the paint peeling is worse, and the caulk lines on the roof are tacky and not even the same color as the rest of the truck. Anything that has fallen on the roof in those caulk lines is now stuck in there. Their body shop said he won't even touch the truck. I contacted Ford and they won't help either. Is this is what $50,000 buys you today? My truck is 4 months old and I have bare metal on two of my doors. I have tried calling and can't get a hold of anybody and nobody will return phone calls either. I would highly recommend you stay away from this dealer because they will sell you a vehicle but don't want to service them. If you have a 2010 to 2012 F-150, you better check your paint in all door seams, the tailgate, the bed, and under the hood. More

I bought a Cadillac escalade online through autoTrader.When the vehicle was delivered, it had 3500.00 in damage.It has had paintless hail repair,except they didn't fix the top of the truck (sur autoTrader.When the vehicle was delivered, it had 3500.00 in damage.It has had paintless hail repair,except they didn't fix the top of the truck (surprise)!!!It had three bald tires with wire showing.It didn't have a key remote.The headrest had pencil holes jabbed in it.The exterior window molding flopped in the wind when driven.It has loose trim pieces in it from the paintless hail repair,it has been stripped out then put back!!!The rear liftgate does not work.I had to replace back glass because defrost prongs were ripped off.It is three shades of white from body repair from the hail damage!!!This car should have a salvage title!!!This is a 2007 escalade with 68000 miles,we paid 28000.00 for it,wow!!!Don't deal with these snakes... More