Packey Webb Ford

Terrible Service Center They might have a great service department if they can't see you until two weeks in advance. First day I went in for a drive up oil change and was tol They might have a great service department if they can't see you until two weeks in advance. First day I went in for a drive up oil change and was told it wouldn't be possible to have an oil change done. I needed to call in to set an appointment up. Couldn’t do it there. So I called in and no answer, and kept calling in. I called 5 times throughout the entire from 10AM until 5 PM and never got an answer. I left a message with a receptionist at lunch and was never called back. Finally on the 6th call just before close I got through, and was told I wouldn't get in for two weeks. Who schedules oil changes two weeks in advance? So I went to local mechanic for the oil change. While there asked him to refill the ac because it wasn't working. The mechanic said it was a crack in the ac unit and needed to be seen by the dealer because I'm still under warranty. So I call Packey back and go to set up the appointment and say I'm close to mileage and Packey Service Department responded with I should drive the truck to not hit the mileage. Is this place ran by a bunch of fools or what. I need to drive to work. It's been a day and am still waiting to hear from the manager of the shop. I am going to find a different service center to help me out with the warranty claim, one that doesn’t ask me to not drive my vehicle for two weeks and one that can see me with two weeks. More

EXCEPTIONAL- Abdul and Packey Webb staff We were in the market for a brand new 2015 Ford Escape Titanium. I worked with salesman Abdul Mohammed. He was exceptional from start to finish. Abdul We were in the market for a brand new 2015 Ford Escape Titanium. I worked with salesman Abdul Mohammed. He was exceptional from start to finish. Abdul has a friendly demeanor, has great knowledge of the Ford lineup of cars and their options and pricing, and it felt like he was up front about everything. There was no back and forth haggling that makes the car buying experience so painful, stressful and frustrating. Abdul was straightforward from the beginning. Packey Webb did not have the exact vehicle I wanted on their lot, but Abdul put in the time to do a dealer locate for the car we wanted. Our car was ready for delivery exactly when Abdul said it would be. He and the entire sales staff at Packey were were very courteous and friendly. My total time spent in the dealership was less than an hour, and it was nothing but a pleasant experience. This is the 2nd car that I've purchased from Packey Webb Ford and based on my experience working with Abdul, my family and I definitely plan on going back there again for future purchases. Best Ford dealer in Chicagoland hands down. More

the worst experience ever I WILL NEVER GO BACK THERE . I BOUGHT MY 2013 FORD FOCUS ST AND MADE FOUR SERVICES SO FAR AND I HAVE TO SAY ALL FOUR OF THEM WERE PAIN IN THE xxx. EV I WILL NEVER GO BACK THERE . I BOUGHT MY 2013 FORD FOCUS ST AND MADE FOUR SERVICES SO FAR AND I HAVE TO SAY ALL FOUR OF THEM WERE PAIN IN THE xxx. EVERYTIME I WOULD NEED TO LET THEM KNOW THAT THEY MISSED SOMETHING. LAST TWO TIMES I DID MADE A SCHEDULE FOR A SERVICE RECALL THREE WEEKS IN ADVANCE AND THOSE TWO TIMES THEY JUST RETURNED ME LIKE I DONT KNOW WHO DID THE SCHEDULE BUT WE DONT HAVE SPACE NOW. I MEAN WHAT IS THIS A BARGAIN OR WHAT. THREE WEEKS IN A ROW I DID HAVE A SCHEDULE AND THEY JUST DONT WANNA WORK THATS ALL.. LAST SERVICE I TOLD THEM TO REPLACE THE CAB AIR FILTER AND LIKE ALWAYS THEY DIDNT WANNA DO IT BECAUSE IT IS DIFFICULT TO REMOVE IT BUT AFTER THAT WHEN THEY TOOK IT OUT THEY SAID THAT IT IS GOOD THAT THEY ARE CHANGING IT BUT BEFORE THEY DIDNT EVEN WANNA LOOK AT IT. More

Purchased a car! Carl and Kevin were Awesome!!!! You made a great hire with both of them! I've already referred several friends to Carl and Packey Webb! Thanks for Carl and Kevin were Awesome!!!! You made a great hire with both of them! I've already referred several friends to Carl and Packey Webb! Thanks for everything! More

Great Focus and Great Service. I CHOSE MY 2014 FORD FOCUS RUBY RED WITH THE MOON ROOF AND I ENJOY THE SERVICE FROM JOEY B. AND THE HELP AT PACKEY WEBB BOTH LOCATIONS. I OWNED A 200 I CHOSE MY 2014 FORD FOCUS RUBY RED WITH THE MOON ROOF AND I ENJOY THE SERVICE FROM JOEY B. AND THE HELP AT PACKEY WEBB BOTH LOCATIONS. I OWNED A 2001 FORD FOCUS WHICH GAVE ME 175,000 MILES OF GOOD SERVICE SO I EXPECT THE SAME . THAT IS WHAT SOLD ME ON THIS NEW CAR. More

service nightmare Brought my car in twice for the same two problems,brought it home twice with nothing fixed just excuses on how busy they were. I made an appointment b Brought my car in twice for the same two problems,brought it home twice with nothing fixed just excuses on how busy they were. I made an appointment both times but got no repairs done More

Over Promise, Under Deliver I have bought 2 brand new Fords in the last 4 years. Both times I have purchased an extended warranty program to cover maintainence and minor repairs I have bought 2 brand new Fords in the last 4 years. Both times I have purchased an extended warranty program to cover maintainence and minor repairs on my vehicles. With my older one, I was on my last covered visit and spoke with the service manager about what was going to be taken care of. He informed me that the brakes would be replace, and covered by my warranty. Pretty happy with this news I took it to Packey Webb to have the work done. Upone dropping of my car the service rep rudely told me that they would not be covering my brakes, and that he didn't believe what the other service rep had told me. It just so happens that this individual was off that day. So, after hours of sitting around arguing, I had to settle for just a basic maintainence stop. Just another example of a shady dealership. More

Our experience in looking for and purchasing our car was handled in a 5 star manner. Our sales person Charles Franz and "his team" were courteous, knowledgeable, professional and friendly. I hope they kee handled in a 5 star manner. Our sales person Charles Franz and "his team" were courteous, knowledgeable, professional and friendly. I hope they keep up the "Great" work. More

Packey Webb Ford is the best in service and sales, the service team is very considerate of your time. I will not take our car to another dealership! Our family has been dealing with them for over ten year service team is very considerate of your time. I will not take our car to another dealership! Our family has been dealing with them for over ten years. More

Great delivery! I was taken good care of the minute I walked in the door. It took days and patience to find the car I wanted but it was Perfect!!! They really went out of their way to satisfy this cust walked in the door. It took days and patience to find the car I wanted but it was Perfect!!! They really went out of their way to satisfy this customer. More