Packey Webb Ford

Poor Service Experience This review is for my father, a retire on a limited income. He bought a CMax from Packey Webb Ford and had a good experience with the purchase and sa This review is for my father, a retire on a limited income. He bought a CMax from Packey Webb Ford and had a good experience with the purchase and sales person. He really likes the car and the gas mileage he gets. After the car purchase, he wanted a roof rack installed and had Packey Webb Ford order and install it. When the parts came in, he took the car to the service department for installing. When it came out, it wasn't the roof rack he asked for. Now they are telling him they will only rebate $130 of the over $500 it cost due to restocking fee, etc. IT WAS THEIR ERROR and they are expecting a retiree to pay for their error. This is pathetic service. It's been 3 months now and they are doing NOTHING to fix this. Very, very poor service. We expect a resolution to this soon. More

POSITIVELY SATISFIED I I just had my "The Works" maintenance package done and car washed and it was done in about an hour! They were thorough and quick at the,same time. I just had my "The Works" maintenance package done and car washed and it was done in about an hour! They were thorough and quick at the,same time. The service reps are very helpful too. I have been coming here since I bought the vehicle 3 years ago and never have had any problems. More

Dissatisfied Customer I am writing this review to express my displeasure with a particular sales person and dealership. It is my opinion that they participated in deceitful I am writing this review to express my displeasure with a particular sales person and dealership. It is my opinion that they participated in deceitful and dishonest business practices. I went to Packey webb ford in downers grove IL with a particular truck in mind that I found online. I was introduced to Tj Orlicz, test drove the truck and we talked numbers and settled on about 54,800 for the purchase price of the truck. Unfortunately, the monthly payments were a little high so Tj Orlicz suggested a lease. I will admit that I was completely naive about the workings of a lease but TJ explained to me with the lease that my monthly payments would be $100 lower. To my surprise, TJ never mentioned that the purchase price of the truck would go up by 8000 dollars. I was under the impression that the numbers he and I worked out were the numbers for the lease as well as buying the truck outright, Now I have a truck that I over paid by 8000 dollars and when I went back to talk to Tj Orlicz he insists that its fine. He agreed that we negotiated a price of 54,800 for the purchase but he could not lease it for that price. This information would have been much more helpful for us at the time of signing. I never would have purchased or leased this vehicle for $62,000. When I confronted TJ he actually asked if I would have still bought the truck at 62,800 and I said no and he used that as an excuse for this behavior saying he wanted to "get me in that truck ". I don't believe this is an honest way of doing business. Yes, my monthly payments are important to me, but the bottom line factor for me is the purchase price. We have tried speaking with TJ and a sales manager but they do not offer any type of compensation or negotiation. They said in the end we should be happy because we have a beautiful truck. Unfortunately they are not the ones making the monthly payment. More

Terrible customer service I bought a car from Packey Webb and they were helpful until they got my money. i have tried to call customer service multiple times and they won't ret I bought a car from Packey Webb and they were helpful until they got my money. i have tried to call customer service multiple times and they won't return my call. I do not recommend this dealership More

Dealer won't provide 2nd key/remote for new Escape I bought a brand new 2015 Escape from Jerry Cizek at Packey Webb Ford in Downers Grove. I chose this dealership for its big inventory of used cars, b I bought a brand new 2015 Escape from Jerry Cizek at Packey Webb Ford in Downers Grove. I chose this dealership for its big inventory of used cars, but I ended up buying a new one there, which is my own mistake. (It's 50 miles from my home and many Ford dealers are closer.) I felt comfortable with my sales rep, but as often happens, once the sale was made, the assistance ended. When I picked up my car, only one key/remote was available and they wrote me an IOU. To get my 2nd key, they have told me that I would have to make the 100 mile round trip to their service department. Yes, I chose to drive that distance to buy my car. No, I will not be driving that distance for service when another Ford dealer is 5 miles from me. It's been been three months and I don't have my key/remote. Last month, after many calls/emails, the sales rep finally agreed to arrange for me to get my key from a local dealership. I am still waiting. It's my mistake for purchasing my car at Packey Webb. They could have easily made me a happy customer, by simply making a phone call to my local dealer to arrange this. I won't make this mistake again and I'll make sure that anyone I know who is considering a new car will not either. Tim Sokley More

Terrible Service Center They might have a great service department if they can't see you until two weeks in advance. First day I went in for a drive up oil change and was tol They might have a great service department if they can't see you until two weeks in advance. First day I went in for a drive up oil change and was told it wouldn't be possible to have an oil change done. I needed to call in to set an appointment up. Couldn’t do it there. So I called in and no answer, and kept calling in. I called 5 times throughout the entire from 10AM until 5 PM and never got an answer. I left a message with a receptionist at lunch and was never called back. Finally on the 6th call just before close I got through, and was told I wouldn't get in for two weeks. Who schedules oil changes two weeks in advance? So I went to local mechanic for the oil change. While there asked him to refill the ac because it wasn't working. The mechanic said it was a crack in the ac unit and needed to be seen by the dealer because I'm still under warranty. So I call Packey back and go to set up the appointment and say I'm close to mileage and Packey Service Department responded with I should drive the truck to not hit the mileage. Is this place ran by a bunch of fools or what. I need to drive to work. It's been a day and am still waiting to hear from the manager of the shop. I am going to find a different service center to help me out with the warranty claim, one that doesn’t ask me to not drive my vehicle for two weeks and one that can see me with two weeks. More

EXCEPTIONAL- Abdul and Packey Webb staff We were in the market for a brand new 2015 Ford Escape Titanium. I worked with salesman Abdul Mohammed. He was exceptional from start to finish. Abdul We were in the market for a brand new 2015 Ford Escape Titanium. I worked with salesman Abdul Mohammed. He was exceptional from start to finish. Abdul has a friendly demeanor, has great knowledge of the Ford lineup of cars and their options and pricing, and it felt like he was up front about everything. There was no back and forth haggling that makes the car buying experience so painful, stressful and frustrating. Abdul was straightforward from the beginning. Packey Webb did not have the exact vehicle I wanted on their lot, but Abdul put in the time to do a dealer locate for the car we wanted. Our car was ready for delivery exactly when Abdul said it would be. He and the entire sales staff at Packey were were very courteous and friendly. My total time spent in the dealership was less than an hour, and it was nothing but a pleasant experience. This is the 2nd car that I've purchased from Packey Webb Ford and based on my experience working with Abdul, my family and I definitely plan on going back there again for future purchases. Best Ford dealer in Chicagoland hands down. More

the worst experience ever I WILL NEVER GO BACK THERE . I BOUGHT MY 2013 FORD FOCUS ST AND MADE FOUR SERVICES SO FAR AND I HAVE TO SAY ALL FOUR OF THEM WERE PAIN IN THE xxx. EV I WILL NEVER GO BACK THERE . I BOUGHT MY 2013 FORD FOCUS ST AND MADE FOUR SERVICES SO FAR AND I HAVE TO SAY ALL FOUR OF THEM WERE PAIN IN THE xxx. EVERYTIME I WOULD NEED TO LET THEM KNOW THAT THEY MISSED SOMETHING. LAST TWO TIMES I DID MADE A SCHEDULE FOR A SERVICE RECALL THREE WEEKS IN ADVANCE AND THOSE TWO TIMES THEY JUST RETURNED ME LIKE I DONT KNOW WHO DID THE SCHEDULE BUT WE DONT HAVE SPACE NOW. I MEAN WHAT IS THIS A BARGAIN OR WHAT. THREE WEEKS IN A ROW I DID HAVE A SCHEDULE AND THEY JUST DONT WANNA WORK THATS ALL.. LAST SERVICE I TOLD THEM TO REPLACE THE CAB AIR FILTER AND LIKE ALWAYS THEY DIDNT WANNA DO IT BECAUSE IT IS DIFFICULT TO REMOVE IT BUT AFTER THAT WHEN THEY TOOK IT OUT THEY SAID THAT IT IS GOOD THAT THEY ARE CHANGING IT BUT BEFORE THEY DIDNT EVEN WANNA LOOK AT IT. More

Purchased a car! Carl and Kevin were Awesome!!!! You made a great hire with both of them! I've already referred several friends to Carl and Packey Webb! Thanks for Carl and Kevin were Awesome!!!! You made a great hire with both of them! I've already referred several friends to Carl and Packey Webb! Thanks for everything! More

Great Focus and Great Service. I CHOSE MY 2014 FORD FOCUS RUBY RED WITH THE MOON ROOF AND I ENJOY THE SERVICE FROM JOEY B. AND THE HELP AT PACKEY WEBB BOTH LOCATIONS. I OWNED A 200 I CHOSE MY 2014 FORD FOCUS RUBY RED WITH THE MOON ROOF AND I ENJOY THE SERVICE FROM JOEY B. AND THE HELP AT PACKEY WEBB BOTH LOCATIONS. I OWNED A 2001 FORD FOCUS WHICH GAVE ME 175,000 MILES OF GOOD SERVICE SO I EXPECT THE SAME . THAT IS WHAT SOLD ME ON THIS NEW CAR. More