Packey Webb Ford

Good Experience Overall Overall, my experience start to finish was very satisfactory. Salesman was great and I was extremely happy with the price we negotiated and absolutel Overall, my experience start to finish was very satisfactory. Salesman was great and I was extremely happy with the price we negotiated and absolutely love my new vehicle. Everyone from Sales, to Finance to the Delivery associate were extremely courteous and easy to work with. As I mentioned, I was extremely pleased with the negotiated rate "of the vehicle" and left the lot feeling great about my purchase and negotiating abilities. However, as I replayed the purchase in my mind a few hours later, I began to become skeptical to the idea that I may have been played a bit by the Finance Manager. Obviously they make their money by selling ad on's such as Extended Warranties, Gap Insurance, etc. All of my research told me to never purchase Extended Warranties from the dealer on new vehicle purchases. I made this clear to my salesman that I would have no interest in purchasing the Extended Warranty as these add thousands of dollars to your payments over the course of the loan. Additionally, extended warranties can be purchase at a later date when your vehicle is approaching the expiration of the original manufacturer's warranty, thus only paying for it if/when you need it. Needless to say, I ended up getting roped in to purchase the E.W. by finance, and here's how it went down. I was applying for Ford Financing as they were offering 0/72 on the make and model of my purchase. When I was called into the finance managers office to complete the paperwork, he informed me that due to a small credit blemish from years ago, Ford Finance could not due 0/72, but rather would give me a rate of 2.5%. HOWEVER... He'd been able to "work his magic" with the bank and that the bank had agreed that if I was to purchase the EW, they would grant me the 0/72 rate. After showing me the numbers, the payments with the EW included at 0/72 would be $7/month cheaper than the payment without the EW and at 2.5%. Sounded like a no brainer to me, cheaper payment and a 100,000 mile warranty. I agreed, signed and drove off happy. After further analyzing my purchase in my head, I realized that I got caught up in the moment of "New Vehicle Excitement" and may have allowed myself to get played a bit. When discussing the financing and EW with the Fin. Manager, I failed to actually ask him to see proof of my 0/72 application being rejected without the EW purchase, nor did I even balk at the offer and threaten to kill the deal if I couldn't get 0/72. For all I know, he could have been giving me lip service about the EW clause needing to be tied to 0/72 financing knowing that if he showed me the rate comparison between the 2, I'd surely agree to 0/72 with EW rather than pay a higher premium and finance at 2.5%. End result, these guys are good at what they do. Finance Managers are the highest paid EE's of every dealership for a reason. This was my 3rd vehicle purchase from Packey Webb and the overall experience "on the surface" has been pleasant each time. I'll just be sure to be better prepared to sniff out these "possible" tricks of the financing trade when I go back for my next purchase in 7 yrs. More

WARNING I have owned a Ford truck for 12 years. I have been very happy with my purchase and when it was time to get a new truck, I went straight to Ford. H I have owned a Ford truck for 12 years. I have been very happy with my purchase and when it was time to get a new truck, I went straight to Ford. However the experience and frustration that I have experienced is beyond belief. I have been treated with such a lack of respect as a consumer and my continual frustration with this purchase, I am ready to take this truck back to the dealer and tell everyone I know about my experience in leasing this truck, so that other consumers will think twice about purchasing/leasing a Ford Vehicle. As business owners ourselves we do not like bad reviews but at this point if we do not get resolution we plan to share our experience with others. We went to Packey Webb Ford in Downers Grove, IL on June 30, 2017 to look at the 2017 Ford F-150. My wife and I spent over 6 hours at the dealership and test drove only one vehicle. Our salesman Brad Vanderploeg was very nice and made us feel comfortable throughout the process. On 7/5/17 I brought the truck in to have the bed liner sprayed and the key programmed (as it did not work originally). We then received a call after having the truck for over 4 weeks saying that we have the wrong vehicle! Packey Webb said they received the wrong vehicle from another dealer and the VIN # was off by the last number. The truck was suppose to be exactly the same just wrong VIN #. When we received that call from Packey Webb, they said they still had to transport the vehicle from another dealership to Packey Webb Ford and would call when it’s ready. On 8/3/17 we returned the truck to make the exchange, it was not the exact same vehicle that we test drove on 6/30/17. They blocked our truck in with another vehicle and took off our license plates right away. The vehicle that had the VIN # on our contract did not have the twin paneled moon roof, was a different shade of white and missing other options we agreed upon. Someone should have noticed this the day of purchase or when we returned less than 5 days later for the bed liner and key. We refused to switch vehicles. The sales manager Todd Budish came out and said your truck is this one that matches the VIN # and we disagreed. Todd made us feel that it was our fault for their mix-up. Our vehicle was the one we test drove, agreed upon and drove home on 6/30/17. I told him I wanted to cancel my contract agreement and wanted my money back. Todd’s reply to us was “yep that’s the best thing to do”. However he proceeded to tell us he was going to charge rental fees and cancellation fees, I told him that I was not agreeing to that. He walked away and we did not see him again the remainder of our time there. At this point, I was ready to shout from the rooftop not to purchase a vehicle from Packey Webb. Put yourself in my position and I am confident you would feel the same way. I had to find Brad in the showroom and explained to him that this was unreasonable, Brad said they had to adjust some numbers and they would make it work for us. He was going to take the loss personally because he should have noticed the error. However once again we were lied to as they added the total at the end of our lease purchase price. They just increased the residual value of the vehicle at the end of the lease to make up the cost. The sticker price difference was $4,839.03, they added $3,731.75 on to the new contract only leaving $1,107.28 as a loss to the dealership. Not the “total loss” he had stated earlier. On 8/4/17 we received a letter in the mail from the Secretary of State stating that we had vehicle plates on a truck. It turns out they gave us the wrong vehicle plates (passenger plates instead of truck plates). So we were driving around illegally with car plates on a truck and the wrong VIN # on the paperwork. On 9/25/17 we received yet another set of plates in the mail. We contact the Secretary of State once again to be sure which ones are registered to the truck since we now have two sets of license plates. We have not heard anything back, not surprising, considering the experience we have had in leasing this vehicle. More

Repulsive customer service No disregard for other people! They had me drive 2.5hrs to sell the car right as I pulled up. No apology, just told me I have bad luck. No disregard for other people! They had me drive 2.5hrs to sell the car right as I pulled up. No apology, just told me I have bad luck. More

Great experience The entire time from the time I walked in the door until I drove off a he lot was a great buying experience. The sales team and management were extrem The entire time from the time I walked in the door until I drove off a he lot was a great buying experience. The sales team and management were extremely professional and made the business Inc process easy. The guidance on the maintenance package was sound and appropriate for the model I purchased. This was a great buying experience. More

Amazing Car Buying Experience ! Bought a 2015 Jeep Cherokee. they make you feel like part of the family and got us the truck we wanted with a full extended warranty for less than we Bought a 2015 Jeep Cherokee. they make you feel like part of the family and got us the truck we wanted with a full extended warranty for less than we expected. From our Sales rep Joey B, to Chris in finance, they made it an easy non pressure sales process. We have bought all of our new Fords and used cars from Packey Webb. It is because of their honesty and understanding how to make you comfortable with the payments.... they show you real numbers. Chris gave me the premium extended warranty at $25 above cost.. They do not try to add on extras or take advantage of customers. I would highly recommend anyone looking for a new Ford or any brand of used car to buy from Joey Bellavia, finance with Chris Shuman and aftermarket parts from Ken Minucciani. Ken really impressed me when he asked me "how has your experience been so far with our sales process?" We asked to add on a class 3 trailer hitch. Ken gave it to use for cost and even handed me the phone when the aftermarket installer told me the actual real price Packey Webb pays...... Very impressed! Going back this week to bring my cousin to buy a used SUV from Joey B. More

Excellent services, respectful, caring, wonderful staff: Excellent and quality services, you are treated like one of the Packey Webb family with respect, and kindness, The best car dealership of all . I wil Excellent and quality services, you are treated like one of the Packey Webb family with respect, and kindness, The best car dealership of all . I will not purchase from any other dealership. Love my Ford Fusion: More

Don't purchase your vehicle here I came into packey webb with the full intention to purchase a Ford Fusion. They did have a nice selection to choose from. The salesman was very knowle I came into packey webb with the full intention to purchase a Ford Fusion. They did have a nice selection to choose from. The salesman was very knowledgeable and very helpful. However, when it came to make a deal the sales manager was a bit of a scammer. The salesman showed me the Kellyblue book value of the car which was between a couple values. They were asking for the highest price of course. The car did have a few issues though such as navigation issues and the touch screen was rather slow. So I offered what I thought was a reasonable price to the salesman. The sales manager came back and was rather unpleasant. His first question to us was where did you even come up with those numbers. The sales manager continued to ramble on and on about how that price was way to low and that we will never find one in that value. He continued to talk for quite a while. It almost got to that point where I just wanted to tell him to shut up and make a counter offer. The other thing that was rather a bit annoying was the fact he couldn't give us a counter offer and he seemed unwilling to change from the asking price. My experience at packey webb was quite unpleasant and I wouldn't recommend it. The next day I went to joe cotton in Carol Stream and I had a completely different experience. I purchased a Ford Fusion their with the offer I made at packey webb. More

talk to adam pineda Adam P helped me so much! he listened to what i needed and wanted and made sure I got the best deal out there. Truely make sure you buy a car from him Adam P helped me so much! he listened to what i needed and wanted and made sure I got the best deal out there. Truely make sure you buy a car from him!! and for the warnenty, talk to kevin. More

Premuim Care warranty I purchased there doesn't cover that? I purchased a Premium Care Warranty from Packey Webb Ford. When I had to bring my car in for an odd noise I heard from the front driver side I made an I purchased a Premium Care Warranty from Packey Webb Ford. When I had to bring my car in for an odd noise I heard from the front driver side I made an appointment to drop it off. I mentioned on the phone when I scheduled the appointment I have a Premium Care Warranty and was told the deductible was $100. I dropped the car off that morning and explained my concern about the noise and mentioned again I have a warranty that I purchased there. A few hours later I got a call from the service advisor. He said good news, they troubleshooted the noise and the car is done and ready to be picked up. When I got there I was told "fortunately it was just a loose screw and we were able to tighten it up. That will be $150". I said I have the Premium Care Warranty with a $100 deductible but I was told "that's not covered, please see the cashier on your way out". Nice. I paid and then waited 20 minutes while they looked for my car. They didn't even wash it. More

Insane Prices for Incomplete Service/Abusive service manager I brought my car in to have a simple Check Engine light examined, with the vehicle still within the 5 year / 60,000 mile power-train warranty under th I brought my car in to have a simple Check Engine light examined, with the vehicle still within the 5 year / 60,000 mile power-train warranty under the reasonable impression that an engine-related defect would be covered under Ford's standard warranty. After the service technician was finished examining the cause of the problem, I was charged a whopping $140 "diagnostic" fee, which only involved the service technician plugging in an OSB sensor and reading off a computer code. This type of test can be done for free at Auto Zone. The only reason I went to the dealer from the start was due to the warranty being in play, and because I wanted to give this local dealership the chance to win over my business for future maintenance outside of routine oil changes and tires. This $140 charge did not include the additional cost of the proposed repair, which involved the replacement of a canister purge valve, for which they wanted to charge me an extra $265. The part only costs about $40-50 on Auto Zone and the installation is fairly simple. When I disputed the diagnostic charge with the service manager I was essentially fed a load of garbage about how diagnosing the problem involved a large amount of disassembly and labor, despite the whole process taking less than half an hour and not requiring any physical diagnosis beyond the computer code. I pointed out that I assumed this would be a warranty-covered repair given that it was a "check engine light" issue, and the power-train warranty covers any defects in engine components. The service manager's excuse was that because the faulty component was technically part of the emissions system, the engine warranty didn't cover it's replacement. I explained that a $140 fee to simply check a computer code was insane given that I could have had that performed for free nearly anywhere else. I only came to the dealer based on the rapport that I had begun to build with them from my past visits. At this point the service manager started to become agitated and soon became outright abusive and aggressive, repeatedly stating that I "was going to pay the fee" if I wanted my car released. I then asked if this is how they treat all repeat customers, and if he thought losing all of my future business as a local dealership and repair facility was really worth $140 to him. I had even mentioned before the time of the repair that I was planning on having a coolant flush performed with them, which alone would have been about $150 of future business, not to mention the $700+ I had previously spent on tires there. The manager shrugged this off and mentioned that he "sells tires all the time" and clearly implied that my repeated business was not a concern of his. Because of the downright abusive, misleading, egotistical, rude, and highly unprofessional manner in which I was treated, and the fact that they charged me over $100 to perform no work and not actually resolve my problem, I cannot recommend this dealership to anybody for any reason. I highly advise potential customers to steer clear of this place in favor of an independent repair shop, or at least a different Ford dealer. While my experience dealt only with the service department, any dealership upper management that allows this type of behavior from its staff should be avoided at all costs. More