Packey Webb Ford

Chris Phillips in sales In person on site last Saturday Chris offered us a $30,000 deal on a 2018 Edge. 2 days later he reneged telling us the price is $32,697. Beware and S In person on site last Saturday Chris offered us a $30,000 deal on a 2018 Edge. 2 days later he reneged telling us the price is $32,697. Beware and Stay clear of Chris Phillips at Packey Webb Ford in Downers Grove. It was a real downer. We were lied to by Chris. More

Amazing communication I had been to a Toyota dealership the day before and it was terrible. Here's the difference - at Packey they talk TO you not AT you. They listen to w I had been to a Toyota dealership the day before and it was terrible. Here's the difference - at Packey they talk TO you not AT you. They listen to what you, as a customer need and more importantly can afford. They have mastered the fine art of listening and understanding rather than trying to get you to buy something outside your price range or need. I cannot express my thanks enough to Jerry and Chris for truly listening and taking care of me. More

Terrific Both sales and finance were excellent. Brad (Sales) and Anthony (Finance) were very knowledgeable and helpful. It felt like we were dealing more wit Both sales and finance were excellent. Brad (Sales) and Anthony (Finance) were very knowledgeable and helpful. It felt like we were dealing more with friends rather than a dealership. I would highly recommend. More

good service repaired collision airbag. collision safety recall. general inspection of car staff was friendly service was fast lots of confidence that I have a goo repaired collision airbag. collision safety recall. general inspection of car staff was friendly service was fast lots of confidence that I have a good car More

Outstanding My wife and I brought in a 2013 Ford Escape and a 2014 Ford Escape for oil changes on 2/26/19. Alex Karlstedt was our service advisor for both cars. My wife and I brought in a 2013 Ford Escape and a 2014 Ford Escape for oil changes on 2/26/19. Alex Karlstedt was our service advisor for both cars. In addition, I inquire about getting my backup camera replaced if possible. I have an extended warranty with Alliant Credit Union. I furnished Alex with Alliant's number and he called to check out if the camera was covered. Turns out I purchased the Platinum Package which covered the replacement camera for $750.00. A check was sent to Ford and I had it replaced in two hours. Great service, great facilities. Alex went the extra mile to ensure that the camera was replaced. First time I have used the extended warranty. More

First visit to service department Purchased a 2018 Escape in September. Came in for the 6 month oil change. Very satisfied with service. Very accommodating and professional staff. Than Purchased a 2018 Escape in September. Came in for the 6 month oil change. Very satisfied with service. Very accommodating and professional staff. Thanks Alex. While waiting for the oil change, our original salesman Elliot Sivewright walked through the waiting room and noticed us and stopped to talk to us. He asked how everything was going and reminded us to stop in anytime if we had any questions about the features in our Escape. We really appreciated Elliot's follow-up. He was terrific at the time of the sale and we were impressed that he remembered us 6 months later. More

Alwalys great service The service at Packey Webb is very thorough. They tell you the current condition of various working parts of the car, the tires, the brakes, the engin The service at Packey Webb is very thorough. They tell you the current condition of various working parts of the car, the tires, the brakes, the engine and cabinet filters. More

Very satisfied with the Packey Webb Ford personnel. Excellent communication and my Escape was fixed right the first time. Tim Mattern was my service advisor with the Packey Webb Ford personnel. Excellent communication and my Escape was fixed right the first time. Tim Mattern was my service advisor and did a nice job. Jonathan, a newly hired porter, picked me up and was very cordial. I am pleased. More

My buying Experience. Overall sales experience was good but a little disappointed with me after sales follow up by Sales Rep.Other than that I would buy from this Dealershi Overall sales experience was good but a little disappointed with me after sales follow up by Sales Rep.Other than that I would buy from this Dealership again. More

Two 'Works' oil changes and two recalls - great service I purchased my truck in the city, and live in the southwestern suburbs. I had take the truck to the dealer nearest my work and also down in the far I purchased my truck in the city, and live in the southwestern suburbs. I had take the truck to the dealer nearest my work and also down in the far south suburbs when I reported to Homewood. Finally landed on a dealer that is a keeper - Packey Webb. New facility, and some of the best customer service I have received at a dealership thus far. Sam was extremely responsive and got both recalls for my F150 completed along with an oil change in a very timely manner. The facility is spotless, and they do not try to sell you on services that are not needed. I would definitely recommend this dealer for service, and I will come here when it is time to buy my next truck, which may be years from now due to the satisfaction I have with the F150 - the truck will never rust, and with the V8, it is very fast and can be easily customized. -Mike More