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Packey Webb Ford
Downers Grove, IL
299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 299 reviews
August 19, 2019
Dealership review I always have my Ford Taurus serviced at this dealership. Mainly because of the courtesy of the employees. I have dealt with other dealerships and non I always have my Ford Taurus serviced at this dealership. Mainly because of the courtesy of the employees. I have dealt with other dealerships and none come close to Packey Webb! More
by Mustang Mike
Employees Worked With
Can’t remember his name greeted me when I pulled in for oil change and took me to my car when it was ready!
August 12, 2019
Very professional service department; from the minute I arrived until the repairs were completed and I drove out the door. I will be back for oil changes and other rep service department; from the minute I arrived until the repairs were completed and I drove out the door. I will be back for oil changes and other repairs. More
by 2015 Ford Guy
Employees Worked With
Nick Dennis
August 07, 2019
Great experience I have a great experience every time I have a service appointment. Friendly and very knowledgeable service department. Extremely accommodating. They w I have a great experience every time I have a service appointment. Friendly and very knowledgeable service department. Extremely accommodating. They work with my schedule and give me update as to how long or if I need a ride they will provide one. We purchased extended warranty and have been extremely please with it. More
by Hulk
Employees Worked With
Bob
July 14, 2019
Outstanding ! What a relief!!!! From leasing my Ford Taurus for 3 years to buying it in July 2019 to having the navigation system fixed I have been immensely pleased with the way I h From leasing my Ford Taurus for 3 years to buying it in July 2019 to having the navigation system fixed I have been immensely pleased with the way I have been treated. I asked for a white, special paint, with pedals that come forward, sun roof, automated seats, and other things I needed as I am 4"10" and lo and behold, I received those wishes, plus more .Everyone has been courteous and helpful and always made me feel as if I am special. No so at other Ford dealers. I have a Ford dealer a mile away from home and yet I choose to go to Packey Webb which is a long distance from home - about a 1/2 hour. I would recommend PW to anyone!!! More
by LLP
Employees Worked With
John Grubbs, Charles Franz, Chris Schuman, and Vince Tetrone. ALL WONDERFUL TO DEAL WITH !!!
May 02, 2019
Excellent Service Excellent buying experience. This is my third vehicle from Charles Franz. Charles worked diligently to ensure we purchased a vehicle that was appropri Excellent buying experience. This is my third vehicle from Charles Franz. Charles worked diligently to ensure we purchased a vehicle that was appropriate for the needs of my family. More
by mkoehler
Employees Worked With
Charles Franz
April 23, 2019
Outstanding Service! The Service area is ideal as you drive in the open receiving bay you are steps away from the Service Reps desk to check in and enter the customer loun The Service area is ideal as you drive in the open receiving bay you are steps away from the Service Reps desk to check in and enter the customer lounge. With both tables and comfortable sofas and chairs it's layout gives you the choice to relax or get some work done while you are waiting. Coffee and water provided with vending machines too! The vehicle service is second to none! More
by Ron
Employees Worked With
Alex
April 03, 2019
excellent service Great people at the service writing department, the mechanics, Its a nice dealership. They treat me great.Coffee, cookies big screen tv. Just like h Great people at the service writing department, the mechanics, Its a nice dealership. They treat me great.Coffee, cookies big screen tv. Just like home More
by soprano53
Employees Worked With
Vince Tertone
April 03, 2019
Service Outstanding service center!! Clean, very helpful!! They went above and beyond!! Vince was amazing to work with! Found that I had a recall and fixed ev Outstanding service center!! Clean, very helpful!! They went above and beyond!! Vince was amazing to work with! Found that I had a recall and fixed everything wrong with my truck!! Even gave me a loaner vehicle!! Awesome job! More
by Barb
Employees Worked With
Vince
March 30, 2019
Proficient employees They were able to get me in when I called and Sam kept me up to date very frequently to tell me the status of my vehicle. Worked diligently and very f They were able to get me in when I called and Sam kept me up to date very frequently to tell me the status of my vehicle. Worked diligently and very friendly. More
by AshleyS
Employees Worked With
Sam
March 27, 2019
Great Customer Service I did not have an appointment but they were able to complete the requested repairs in less time than was originally estimated. Alex made sure I unders I did not have an appointment but they were able to complete the requested repairs in less time than was originally estimated. Alex made sure I understood what repairs were happening and was helpful to keep me informed of the cost for each repair. It was a great Customer experience. More
by rjk440
Employees Worked With
Alex
