Packey Webb Ford

Outstanding My wife and I brought in a 2013 Ford Escape and a 2014 Ford Escape for oil changes on 2/26/19. Alex Karlstedt was our service advisor for both cars. My wife and I brought in a 2013 Ford Escape and a 2014 Ford Escape for oil changes on 2/26/19. Alex Karlstedt was our service advisor for both cars. In addition, I inquire about getting my backup camera replaced if possible. I have an extended warranty with Alliant Credit Union. I furnished Alex with Alliant's number and he called to check out if the camera was covered. Turns out I purchased the Platinum Package which covered the replacement camera for $750.00. A check was sent to Ford and I had it replaced in two hours. Great service, great facilities. Alex went the extra mile to ensure that the camera was replaced. First time I have used the extended warranty. More

First visit to service department Purchased a 2018 Escape in September. Came in for the 6 month oil change. Very satisfied with service. Very accommodating and professional staff. Than Purchased a 2018 Escape in September. Came in for the 6 month oil change. Very satisfied with service. Very accommodating and professional staff. Thanks Alex. While waiting for the oil change, our original salesman Elliot Sivewright walked through the waiting room and noticed us and stopped to talk to us. He asked how everything was going and reminded us to stop in anytime if we had any questions about the features in our Escape. We really appreciated Elliot's follow-up. He was terrific at the time of the sale and we were impressed that he remembered us 6 months later. More

Alwalys great service The service at Packey Webb is very thorough. They tell you the current condition of various working parts of the car, the tires, the brakes, the engin The service at Packey Webb is very thorough. They tell you the current condition of various working parts of the car, the tires, the brakes, the engine and cabinet filters. More

Very satisfied with the Packey Webb Ford personnel. Excellent communication and my Escape was fixed right the first time. Tim Mattern was my service advisor with the Packey Webb Ford personnel. Excellent communication and my Escape was fixed right the first time. Tim Mattern was my service advisor and did a nice job. Jonathan, a newly hired porter, picked me up and was very cordial. I am pleased. More

My buying Experience. Overall sales experience was good but a little disappointed with me after sales follow up by Sales Rep.Other than that I would buy from this Dealershi Overall sales experience was good but a little disappointed with me after sales follow up by Sales Rep.Other than that I would buy from this Dealership again. More

Two 'Works' oil changes and two recalls - great service I purchased my truck in the city, and live in the southwestern suburbs. I had take the truck to the dealer nearest my work and also down in the far I purchased my truck in the city, and live in the southwestern suburbs. I had take the truck to the dealer nearest my work and also down in the far south suburbs when I reported to Homewood. Finally landed on a dealer that is a keeper - Packey Webb. New facility, and some of the best customer service I have received at a dealership thus far. Sam was extremely responsive and got both recalls for my F150 completed along with an oil change in a very timely manner. The facility is spotless, and they do not try to sell you on services that are not needed. I would definitely recommend this dealer for service, and I will come here when it is time to buy my next truck, which may be years from now due to the satisfaction I have with the F150 - the truck will never rust, and with the V8, it is very fast and can be easily customized. -Mike More

Great Service Experience When dropping off our Fusion for what we thought would be a quick oil change and check up (The Works), we learned that there were 4 open recalls that When dropping off our Fusion for what we thought would be a quick oil change and check up (The Works), we learned that there were 4 open recalls that the previous/selling dealer and shops didn’t mention. Tim at Packey Webb Ford offered a loaner vehicle and got the work done. They also identified the need for a couple of new tires and found a good deal for those. The work was well coordinated and the service and sales departments were very flexible as I also purchased a different vehicle at the same time! More

Bad business ethics and terrible communication In May 2018 I purchased a used car (2014 BMW). While finalizing the deal, sales consultant Eric Finlon promised me a one free oil change. I was to get In May 2018 I purchased a used car (2014 BMW). While finalizing the deal, sales consultant Eric Finlon promised me a one free oil change. I was to get the coupon by email. I haven't, so I wrote an email to Eric inquiring about this matter. Several emails, in fact, and he never responded. I managed to get him on the phone twice and he promised to get back to me. He never did. Ultimately, I called Service Manager Mike Payne who reassured me that I indeed get a free oil change and I can come anytime. Today, I drove 20 miles only to learn that since my car requires full-synthetic (as most of modern cars do), they can't offer free oil change. When I confronted Eric Finlon, he confirmed that he received my emails and blatantly admitted that he never responded. My huge disappointment is not about a $100 oil change, it's about disregarding my communication and disrespecting my time. More

pressued to fast to buy truck, and service dept is terrible service dept. was terrible, truck was already detailed n waxed. and then they washed it down with water on a freezeing a day and didn't dry it off. da service dept. was terrible, truck was already detailed n waxed. and then they washed it down with water on a freezeing a day and didn't dry it off. damaged the front valance on truck, got oil everywhere on engine, oil cooler, belt, battery, light, and other places. (tried to wash the motor down with water). u drain the oil on a 2.7 eco then take out filter on top, not the other way around. and also they short sticked it, and also didn't top off other fluids, and also had it for 3 hours, never rotated tires, and wasn't clean wat so ever.. service fails, also buying a truck shouldn't be pressureful. they pressed us way to much, and I still get 100s of emails a day, and stop harassing me, and my dad. we can do our own work, and if the motor or trans goes u better hope u replace it with a new one.. (and also ecobooost owners, buy an oil catch can thing, save the motor, money well spent, and ford shame on u for not putting them on from factory. and come out with a 100k power train and bumper to bumper warrtany.. More

Best Customer Service EVER From the first phone call to make an appointment to my sparkling clean car after service I have to say I was TOTALLY blown away by the TOP NOTCH Custo From the first phone call to make an appointment to my sparkling clean car after service I have to say I was TOTALLY blown away by the TOP NOTCH Customer Service. When I called to make an appointment on Monday November 12th because my "tire pressure low" light kept coming on I had the pleasure of speaking to a gentleman who was so kind and considerate and said "Of course, bring your car right in and we will check it out". I pulled up and was immediately greeted, they immediately brought the car to the back service area to find the issue instead of it sitting there all day as a lot of dealers do when you didn't buy the car from them. I was assigned to Nick Dennis who was so kind and helpful and literally made my day. I received a call within an hour as promised and was told that I indeed had to replace the tire and he would get it done within the hour and as promised, I received the call and it was ready. When I came to pick up the car I was very pleasantly surprised to find that they even washed my car! Even the car dealer I bought my car from doesn't do that! In closing, I will NOT EVER hesitate to make Packey Webb my dealer of choice for service or car purchases. Kudos to a GREAT JOB by all involved and double Kudos to Nick Dennis for making my experience so pleasant. More