Packey Webb Ford

Excellent Service Excellent buying experience. This is my third vehicle from Charles Franz. Charles worked diligently to ensure we purchased a vehicle that was appropri Excellent buying experience. This is my third vehicle from Charles Franz. Charles worked diligently to ensure we purchased a vehicle that was appropriate for the needs of my family. More

Outstanding Service! The Service area is ideal as you drive in the open receiving bay you are steps away from the Service Reps desk to check in and enter the customer loun The Service area is ideal as you drive in the open receiving bay you are steps away from the Service Reps desk to check in and enter the customer lounge. With both tables and comfortable sofas and chairs it's layout gives you the choice to relax or get some work done while you are waiting. Coffee and water provided with vending machines too! The vehicle service is second to none! More

excellent service Great people at the service writing department, the mechanics, Its a nice dealership. They treat me great.Coffee, cookies big screen tv. Just like h Great people at the service writing department, the mechanics, Its a nice dealership. They treat me great.Coffee, cookies big screen tv. Just like home More

Service Outstanding service center!! Clean, very helpful!! They went above and beyond!! Vince was amazing to work with! Found that I had a recall and fixed ev Outstanding service center!! Clean, very helpful!! They went above and beyond!! Vince was amazing to work with! Found that I had a recall and fixed everything wrong with my truck!! Even gave me a loaner vehicle!! Awesome job! More

Proficient employees They were able to get me in when I called and Sam kept me up to date very frequently to tell me the status of my vehicle. Worked diligently and very f They were able to get me in when I called and Sam kept me up to date very frequently to tell me the status of my vehicle. Worked diligently and very friendly. More

Chris Phillips in sales In person on site last Saturday Chris offered us a $30,000 deal on a 2018 Edge. 2 days later he reneged telling us the price is $32,697. Beware and S In person on site last Saturday Chris offered us a $30,000 deal on a 2018 Edge. 2 days later he reneged telling us the price is $32,697. Beware and Stay clear of Chris Phillips at Packey Webb Ford in Downers Grove. It was a real downer. We were lied to by Chris. More

Great Customer Service I did not have an appointment but they were able to complete the requested repairs in less time than was originally estimated. Alex made sure I unders I did not have an appointment but they were able to complete the requested repairs in less time than was originally estimated. Alex made sure I understood what repairs were happening and was helpful to keep me informed of the cost for each repair. It was a great Customer experience. More

Amazing communication I had been to a Toyota dealership the day before and it was terrible. Here's the difference - at Packey they talk TO you not AT you. They listen to w I had been to a Toyota dealership the day before and it was terrible. Here's the difference - at Packey they talk TO you not AT you. They listen to what you, as a customer need and more importantly can afford. They have mastered the fine art of listening and understanding rather than trying to get you to buy something outside your price range or need. I cannot express my thanks enough to Jerry and Chris for truly listening and taking care of me. More

Terrific Both sales and finance were excellent. Brad (Sales) and Anthony (Finance) were very knowledgeable and helpful. It felt like we were dealing more wit Both sales and finance were excellent. Brad (Sales) and Anthony (Finance) were very knowledgeable and helpful. It felt like we were dealing more with friends rather than a dealership. I would highly recommend. More

good service repaired collision airbag. collision safety recall. general inspection of car staff was friendly service was fast lots of confidence that I have a goo repaired collision airbag. collision safety recall. general inspection of car staff was friendly service was fast lots of confidence that I have a good car More