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Packey Webb Ford
Downers Grove, IL
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Maintenance and recall I needed to complete my first maintenance visit and recall work on 2020 Explorer. It was an excellent experience with the work done right and on time I needed to complete my first maintenance visit and recall work on 2020 Explorer. It was an excellent experience with the work done right and on time. More
Easiest purchase and delivery As a purchaser of Ford cars and trucks from the Webb Family for over 60 years, the boys have maintained the family reputation extremely well. This las As a purchaser of Ford cars and trucks from the Webb Family for over 60 years, the boys have maintained the family reputation extremely well. This last purchase of 2 trucks was so easy from pricing, trade in value, delivery and paperwork. You have surrounded yourselves with great and caring team members. Joey B is a great example of the Packey Webb family. Keep up the good work! Rob Elliot More
The whole organization, beginning at the top with Brad Webb was helpful and great to deal with. Charles Franz, our sales rep, was very patient with us as we asked so many questions and changes. He was ve Webb was helpful and great to deal with. Charles Franz, our sales rep, was very patient with us as we asked so many questions and changes. He was very helpful. Even our brief interaction with the service department has been pleasant. More
Service fine after market follow up not good Brought my new 19 F-150 in Sept in for service on Tue Jan 14. Have a small paint flaw on hood and a question regarding my aftermarket remote start. Oi Brought my new 19 F-150 in Sept in for service on Tue Jan 14. Have a small paint flaw on hood and a question regarding my aftermarket remote start. Oil change was fine but was told I would hear back from service on the paint problem in 24 to 48 hrs. and they would contact the aftermarket person to reach out to me, after four calls and texts and emails it is now Jan. 21 and I have nothing about either issue. Sales were fine, service seems ok but if you need follow up, be prepared for a wait. Signed, Still waiting More
Just an oil change I no longer fee that the dealerships are just trying to make money from my ignorance. Packey Webb has treated me respectively informing me of things I no longer fee that the dealerships are just trying to make money from my ignorance. Packey Webb has treated me respectively informing me of things that need to be done. I was able to shop around for competitive pricing and was not judged for choosing another place to execute the repairs. When I returned for another oil change, I was asked if those repairs had been done. I felt cared fore. Thank you to the service department. More
Good experience I was able to trade in my '06 car and get a good and fair price on a '14 used car. It was a nice and quick transaction. The car I bought is in excelle I was able to trade in my '06 car and get a good and fair price on a '14 used car. It was a nice and quick transaction. The car I bought is in excellent condition and is exactly what I was looking for. A good overall experience at Packey Webb. More
Great Service Department I came in to service my vehicle in preparation for the winter months. I came in around 2 pm and did not schedule an appointment. Despite not having an I came in to service my vehicle in preparation for the winter months. I came in around 2 pm and did not schedule an appointment. Despite not having an appointment I was kindly greeted by a service writer and advised that despite not having an appointment, they would be willing to service my vehicle but it might be a bit of a wait. Tires rotated, oil change, liquids topped off and an inspection all done in under an hour. I had a recent surgery which impedes me from walking and standing without pain and the service writer was kind enough to bring all paperwork to me at the lobby. Overall I was very happy with the service and personnel. The waiting area is very comfortable and and facility is brand new and very well kept. More
The best the best dealer to buy your car from the The best the best dealer to buy your car ....from the salesperson to the managers everybody is really nice , they understand you needs so if you wanna The best the best dealer to buy your car ....from the salesperson to the managers everybody is really nice , they understand you needs so if you wanna buy a new or used car look for them special mr. ELLIOT (salesman) More
Always a pleasure!!!! Explained everything before any work was done and always done in a timely manner, thank you again for everything and also very professional work was done and always done in a timely manner, thank you again for everything and also very professional More
Ford Transit Connect XL Eric F. helped me purchase a 2019 Transit connect XL. He was great to work with, very responsive and patient. I looked around at many dealers and Pac Eric F. helped me purchase a 2019 Transit connect XL. He was great to work with, very responsive and patient. I looked around at many dealers and Packey Webb got me the best deal. Couldn't be happier. I will purchase future vehicles there too. More