Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Packey Webb Ford
Downers Grove, IL
285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 285 reviews
October 25, 2019
Replacing back up camera I was pleasantly surprised that the 2 hour repair only took 1 1/2 hours. The waiting area is comfortable with free coffee and water. I was pleasantly surprised that the 2 hour repair only took 1 1/2 hours. The waiting area is comfortable with free coffee and water. More
by Crystal
Employees Worked With
Sammy
October 23, 2019
Lies and B.S. I went in for a driveline vibration concern. They replaced my ring and pinion. I was contacted by Sam the service writer who told me that after the ge I went in for a driveline vibration concern. They replaced my ring and pinion. I was contacted by Sam the service writer who told me that after the gears were,replaced there was still a slight vibration felt, so they need to install a different shim in the rear end. That wouldnt happen due to the fact that before finishing the ring and pinion job the first time, the tech should have run a gear tooth pattern, to make sure everything was right before finishing the job. If the tech didnt do his job properly the first time, that is an issue as well. I was then told that the driveshaft was replaced, and STILL there was a vibration. Sam then proceeded to tell me how my truck had been in high standing water at some,point, and that there was "something bent inside the rear end". During the almost two weeks my truck was at the dealership, I used my ford pass app to "ping" my truck to see its location. I found it was at an employee's house during lunch time. Test drives are one thing, but using a customer's vehicle for personal use is not OK. Givem the fact this,truck was a recent purchase, and packey webb couldnt fix the issue, it was sent to golf mill ford. They did thier own diagnosis and found that the driveshaft needed to be replaced. I questioned them and asked why a new driveshaft needed to be replaced? They told me that the driveshaft on the truck was not new. After receiving the invoice from packey webb I confirmed that only the ring and pinion were replaced, not the driveshaft, even though I was told that it had been by Sam. The new driveshaft fixed the vibraton issue. My experience with packey webb service department was horrible, i would not trust what they tell you. Make them prove to you whatever they are saying and research anything they tell you. Dont get taken for a scam More
by S.G
Employees Worked With
Sam service writer
October 07, 2019
Great Service and Selection! Found the Perfect Car! We have purchased a number of vehicles over the years, but this was a first from Packey Webb and it was the best experience we have ever had when maki We have purchased a number of vehicles over the years, but this was a first from Packey Webb and it was the best experience we have ever had when making this major purchase! John and Adam helped us - we gave them the parameters and specifications and within 24 hours we had purchased the exact car we had described to them! They were great listeners, kind and attentive, and did not try to sell us anything above our target price. We need to replace yet another family car in the next couple of months and we will not look anywhere else after this pleasant transaction. More
by M J Henshaw
Employees Worked With
John, Adam
September 21, 2019
It was great. Very friendly and helpful. I got exactly what I wanted for the price that was in my budget. I would definitely recommend this dealership to anyone loo Very friendly and helpful. I got exactly what I wanted for the price that was in my budget. I would definitely recommend this dealership to anyone looking to buy a Ford. More
by Jamie
Employees Worked With
Ernie
September 14, 2019
Customer service As usual,was taken very good care of. Thank you . Bob as usual took very good care of my car. Kept me informed of everything that was going on. As usual,was taken very good care of. Thank you . Bob as usual took very good care of my car. Kept me informed of everything that was going on. More
by JZ
Employees Worked With
Robert Marks
September 10, 2019
long term relationship 10 years is a long time to do business with one car dealer. I also have my service on my car done here . They remind me, send me good service deals 10 years is a long time to do business with one car dealer. I also have my service on my car done here . They remind me, send me good service deals and turn it around quickly. No much not to like. And once upon a time i was a Chevy guy. More
by Ed 903
Employees Worked With
Kevin Maciel
August 19, 2019
Dealership review I always have my Ford Taurus serviced at this dealership. Mainly because of the courtesy of the employees. I have dealt with other dealerships and non I always have my Ford Taurus serviced at this dealership. Mainly because of the courtesy of the employees. I have dealt with other dealerships and none come close to Packey Webb! More
by Mustang Mike
Employees Worked With
Can’t remember his name greeted me when I pulled in for oil change and took me to my car when it was ready!
August 12, 2019
Very professional service department; from the minute I arrived until the repairs were completed and I drove out the door. I will be back for oil changes and other rep service department; from the minute I arrived until the repairs were completed and I drove out the door. I will be back for oil changes and other repairs. More
by 2015 Ford Guy
Employees Worked With
Nick Dennis
August 07, 2019
Great experience I have a great experience every time I have a service appointment. Friendly and very knowledgeable service department. Extremely accommodating. They w I have a great experience every time I have a service appointment. Friendly and very knowledgeable service department. Extremely accommodating. They work with my schedule and give me update as to how long or if I need a ride they will provide one. We purchased extended warranty and have been extremely please with it. More
by Hulk
Employees Worked With
Bob
July 14, 2019
Outstanding ! What a relief!!!! From leasing my Ford Taurus for 3 years to buying it in July 2019 to having the navigation system fixed I have been immensely pleased with the way I h From leasing my Ford Taurus for 3 years to buying it in July 2019 to having the navigation system fixed I have been immensely pleased with the way I have been treated. I asked for a white, special paint, with pedals that come forward, sun roof, automated seats, and other things I needed as I am 4"10" and lo and behold, I received those wishes, plus more .Everyone has been courteous and helpful and always made me feel as if I am special. No so at other Ford dealers. I have a Ford dealer a mile away from home and yet I choose to go to Packey Webb which is a long distance from home - about a 1/2 hour. I would recommend PW to anyone!!! More
by LLP
Employees Worked With
John Grubbs, Charles Franz, Chris Schuman, and Vince Tetrone. ALL WONDERFUL TO DEAL WITH !!!
