Packey Webb Ford
Downers Grove, IL
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Excellence service. I made an appointment and they were ready for me. Explained what was needed in terms I understood. Waiting room was clean and comfortable. ready for me. Explained what was needed in terms I understood. Waiting room was clean and comfortable. More
Great communication with service department so glad I bought my vehicle from packey webb will recommend to others looking to buy a new vehicle in the future bought my vehicle from packey webb will recommend to others looking to buy a new vehicle in the future More
Friendly, courteous and knowledgeable staff. I've had nothing but great experiences here. Leased 2 cars here before buying my truck. The service department is great! They take good care of you. The sales nothing but great experiences here. Leased 2 cars here before buying my truck. The service department is great! They take good care of you. The sales staff stay out of your way until you're ready to start asking questions. You never feel pressured to buy anything which is refreshing. More
Consistently great service I have been a customer since 2006. Always satisfied. Also love the new dealership very comfortable clean and state. Highly recommend them for new purc I have been a customer since 2006. Always satisfied. Also love the new dealership very comfortable clean and state. Highly recommend them for new purchase and service More
Maintenance and recall I needed to complete my first maintenance visit and recall work on 2020 Explorer. It was an excellent experience with the work done right and on time I needed to complete my first maintenance visit and recall work on 2020 Explorer. It was an excellent experience with the work done right and on time. More
Easiest purchase and delivery As a purchaser of Ford cars and trucks from the Webb Family for over 60 years, the boys have maintained the family reputation extremely well. This las As a purchaser of Ford cars and trucks from the Webb Family for over 60 years, the boys have maintained the family reputation extremely well. This last purchase of 2 trucks was so easy from pricing, trade in value, delivery and paperwork. You have surrounded yourselves with great and caring team members. Joey B is a great example of the Packey Webb family. Keep up the good work! Rob Elliot More
The whole organization, beginning at the top with Brad Webb was helpful and great to deal with. Charles Franz, our sales rep, was very patient with us as we asked so many questions and changes. He was ve Webb was helpful and great to deal with. Charles Franz, our sales rep, was very patient with us as we asked so many questions and changes. He was very helpful. Even our brief interaction with the service department has been pleasant. More
Service fine after market follow up not good Brought my new 19 F-150 in Sept in for service on Tue Jan 14. Have a small paint flaw on hood and a question regarding my aftermarket remote start. Oi Brought my new 19 F-150 in Sept in for service on Tue Jan 14. Have a small paint flaw on hood and a question regarding my aftermarket remote start. Oil change was fine but was told I would hear back from service on the paint problem in 24 to 48 hrs. and they would contact the aftermarket person to reach out to me, after four calls and texts and emails it is now Jan. 21 and I have nothing about either issue. Sales were fine, service seems ok but if you need follow up, be prepared for a wait. Signed, Still waiting More
Just an oil change I no longer fee that the dealerships are just trying to make money from my ignorance. Packey Webb has treated me respectively informing me of things I no longer fee that the dealerships are just trying to make money from my ignorance. Packey Webb has treated me respectively informing me of things that need to be done. I was able to shop around for competitive pricing and was not judged for choosing another place to execute the repairs. When I returned for another oil change, I was asked if those repairs had been done. I felt cared fore. Thank you to the service department. More
Good experience I was able to trade in my '06 car and get a good and fair price on a '14 used car. It was a nice and quick transaction. The car I bought is in excelle I was able to trade in my '06 car and get a good and fair price on a '14 used car. It was a nice and quick transaction. The car I bought is in excellent condition and is exactly what I was looking for. A good overall experience at Packey Webb. More