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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
661 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 661 reviews

September 19, 2026

I was in and out in a relatively short time. He explained what they did in a manner that I could understand. More

by DFOUNTAINONEAL
Recommend Dealer
Yes
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Sep 19, 2026 -

Packey Webb Ford responded

Knowing that our clear explanations helped you understand the service work on your Ford Fusion is rewarding. We’re glad the quick turnaround made your visit efficient.

September 18, 2026

Very efficient and well run. Was completed in shorter time than estimated. They were very friendly. More

by pgerby
Recommend Dealer
Yes
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Sep 18, 2026 -

Packey Webb Ford responded

We’re glad the service on your Ford Escape was completed faster than expected. Hearing that you found our team welcoming and the process efficient means a lot to our service department.

September 16, 2026

Very detailed on the approximate service waiting time addressing the number of cars in front of me. More

by Eguemez
Recommend Dealer
Yes
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Sep 16, 2026 -

Packey Webb Ford responded

Your feedback about our detailed wait-time estimates while servicing your Ford Expedition shows how important clear communication is to our service department. Knowing that this transparency helped you means a lot to our team.

September 14, 2026

She is informative, personable and professional I recommend Kaitlyn very highly. She surpasses the men in her handling clients More

by BARBARA_BROZYNA
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
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Sep 14, 2026 -

Packey Webb Ford responded

We’re glad the service experience for your Ford Escape felt informative, personable, and professional. Knowing that our team’s approach earned your recommendation means a great deal to our service department.

September 14, 2026

Please read my 9:03 PM message above. Enough already Enough already Enough already Enough already More

by BENCRANE
Recommend Dealer
No
Employees Worked With
Nick Dennis, who was very helpful.
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Sep 24, 2026 -

Packey Webb Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 13, 2026

Friendly, knowledgeable and efficient. I really liked the mobile service and quick appointment time. The service technician knew his stuff and he quickly got the recall programming done More

by mike.streit
Recommend Dealer
Yes
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Sep 13, 2026 -

Packey Webb Ford responded

We’re glad our mobile service and fast appointment scheduling made the recall programming on your Ford F-150 so seamless. Knowing you found our technician knowledgeable and efficient means a lot to our service team.

September 12, 2026

Very courteous and professional. Promises all met. Service and Parts department answered all my questions. More

by Bradsb58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlynn
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Sep 12, 2026 -

Packey Webb Ford responded

Knowing our service and parts departments met every promise and answered all your questions means a lot to us. We appreciate you trusting us with your Ford Bronco Sport.

September 11, 2026

Smooth and responsive experience in purchase and delivery. Great facjlity and expert execution in all areas More

by Aznjt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob davies
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Sep 11, 2026 -

Packey Webb Ford responded

Our team enjoyed providing a seamless purchase and delivery process for your new Explorer Sport. Knowing that our facility and expert execution met your needs means a great deal to us.

September 11, 2026

Very courteous staff that is also very professional. Kaitlin in Service Department was especially helpful. Would definitely recommend the dealership to friends and family. More

by LORAL3228
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Franz, Kevin, Kaitlin in Service Department
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Sep 11, 2026 -

Packey Webb Ford responded

We’re glad our team provided courteous, professional service and that our service department was helpful. Your recommendation to friends and family means a lot to our team.

September 10, 2026

My experience at the dealership was smooth and efficient, Ernie was a great sales person his manager and the whole team was welcoming, answered all my questions, and did not pressure me. I drove away happy w More

by kevinxxsanchez
Recommend Dealer
Yes
Employees Worked With
Ernie
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Sep 10, 2026 -

Packey Webb Ford responded

Knowing your purchase experience felt smooth, efficient, and pressure-free is rewarding for our team. We’re glad you drove away happy with your used Ford F-150 and that we could provide excellent service along the way.

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