Packey Webb Ford

They take the time to explain any problems, great people to deal with, I know I can trust them when they are working on my truck to deal with, I know I can trust them when they are working on my truck More

I have purchased 7 vehicles from Packey Webb ford, mostly because of the service team. I am always met with a smile, treated very well and informed of issues related to the service required. The sales t because of the service team. I am always met with a smile, treated very well and informed of issues related to the service required. The sales team was very good, helping me select the perfect vehicle for my needs and the appropriate maintenance package. The Webb boyz have a happy customer! More

C-Max Maintenance Not a lot to report. This was a simple oil change and turn signal bulb replacement. The car is engineered so that the bulbs are difficult to get to, Not a lot to report. This was a simple oil change and turn signal bulb replacement. The car is engineered so that the bulbs are difficult to get to, so I paid to have it done instead of doing it myself. That said, the job was completed with a bit of a wait. No complaints More

Ordered a Ford 250 Tremor about 3 months ago, it came in and looks and drives amazing. Nick was extremely helpful in going over all the details. I would definitely buy my next car at Packey Webb and looks and drives amazing. Nick was extremely helpful in going over all the details. I would definitely buy my next car at Packey Webb More

Escape Great Salesman and Customer service is excellent. I would recommend Packey Webb to anyone that was looking for a car. Charles was awesome to work wi Great Salesman and Customer service is excellent. I would recommend Packey Webb to anyone that was looking for a car. Charles was awesome to work with More

I bought my first Packey Webb car in 2001. Many since. The sales and service departments are great, and the management and finance people are the best. The sales and service departments are great, and the management and finance people are the best. More

Service I went in for my normal service- all went well with no issues. Work completed on time and quality was there like always. I am very pleased with Pack I went in for my normal service- all went well with no issues. Work completed on time and quality was there like always. I am very pleased with Packey Webb Ford. More

Consumer Fraud on Used Car Sale Prior to signing a PO for the sale and transport of a used 2018 Ford F150 on 4/15/20, Packey Webb Ford provided an inspection form upon request which Prior to signing a PO for the sale and transport of a used 2018 Ford F150 on 4/15/20, Packey Webb Ford provided an inspection form upon request which stated there was no exterior damage present on the vehicle. Images of the truck received prior to purchase also did not show any noticeable damage. This information used as the basis for the purchase of the vehicle. When the vehicle was delivered to my residence on 4/24/20, I noted that the transport company had indicated damage to the exterior of the vehicle at the time of pickup from the dealer on their delivery report. I immediately notified the dealer of the obvious, excessive damage, sent pictures, and provided two estimates for the repair (the lower of which was $2600). After unsuccessfully trying to get in contact with the used car manager for three weeks and not receiving a return call, he finally answered and blamed the transport company for the damage and refused to cover the cost of repair. Even though the transport company provided pictures showing the damage at the time of pickup in the dealer lot, Packey Webb has assumed no responsibility and maintains that the transport company is at fault. Packey Webb continues to refuse to reimburse me for the cost of repair or to pay to have the vehicle repaired at a location reasonably near my home in Virginia. More

oil change Went in for an oil change in May during COVID-19 at 7am on a weekday. Went as smooth as it could. I got out of the car. They checked me in. I didn't h Went in for an oil change in May during COVID-19 at 7am on a weekday. Went as smooth as it could. I got out of the car. They checked me in. I didn't have to sign anything. Sat in the very clean waiting area and 30 minutes later my car was ready. I prepaid via maintenance plan so I got right in my car (they wiped down the steering wheel & gearshift, door handle, etc. before I got in) and off I went. More

Best Customer Service Around!! I am a new customer to Packey Webb Ford and just bought my new Truck last week. I was blown away by their direct and honest pricing I received fr I am a new customer to Packey Webb Ford and just bought my new Truck last week. I was blown away by their direct and honest pricing I received from my very first call. When I spoke with my sales rep Charles Franz over the phone, he was able to give me a cost that beat the other dealers I visited in person ( I went to 3 other Ford Dealers). So I was more than pleased when I showed up, he was a man of his word, and sold me the vehicle as promised on the phone. I have purchased about 19 vehicles in the past 14 years for my small business, and so I was expecting a little "negotiation" when I showed up in person. However, I was pleasantly surprised to learn Charles was a man of his word, and I didn't get any of that normal "car salesman" pitches I was expecting. Direct, Honest and Reliable. I will be a return customer for sure. Patrick S More