Packey Webb Ford

This is a Great Dealership, Great Appointment scheduling, Great Service and Great attitude from al the Service Staff that I have been in contact with Great Service and Great attitude from al the Service Staff that I have been in contact with More

Service Prompt, Thorough, Quality and Polite! Everything was great. Including arranging the appointment. Sorry, I don't want to write any more and don't se Prompt, Thorough, Quality and Polite! Everything was great. Including arranging the appointment. Sorry, I don't want to write any more and don't see a reason for this expectation. It is the one bad spot in a great experience! More

Excellent customer service! I'm not one for writing reviews . . . but Packey Webb Ford in Downers Grove has gone above and beyond to help me out. Thank you Mike Payne for your p I'm not one for writing reviews . . . but Packey Webb Ford in Downers Grove has gone above and beyond to help me out. Thank you Mike Payne for your professionalism. We will continue to be loyal Packey Webb customers. More

Adam Reszka at Packey Webb was very helpful. Couldn’t have asked for better service. Got me exactly what I wanted and keep me updated! have asked for better service. Got me exactly what I wanted and keep me updated! More

Great experience great service and great truck. Great experience great service great place to grab a truck. I would buy my next vehicle from there sometime in the future. experience great service great place to grab a truck. I would buy my next vehicle from there sometime in the future. More

Great experience Charles was fantastic and will be sure to use him in the future. Sales pitch on extended warranty options was a little aggressive but no big deal. Charles was fantastic and will be sure to use him in the future. Sales pitch on extended warranty options was a little aggressive but no big deal. More

Complete review of oil-filters-rotate tires Very professional prompt service. Easy to make an appointment that met my schedule. Fully explained what was needed. Loved the text message I recei Very professional prompt service. Easy to make an appointment that met my schedule. Fully explained what was needed. Loved the text message I received telling welcoming me and keeping me informed while I waited. More

Horrible Customer Service Horrible customer service in the service department. Sam never kept me updated on the status of my car, leading me to have to keep leaving voicemails Horrible customer service in the service department. Sam never kept me updated on the status of my car, leading me to have to keep leaving voicemails and just getting short text responses for him. Very frustrated by my experience. Would not recommend. Sam never apologized for all of the misleading timelines, mistakes and frustrations I experienced. A simple apology goes a long way! More

Visited the Dealership for an Oil Change My oil change took more than an hour. My car was ready in 1/2 hour and sitting the inside the exit for some time. The individual which did the intak My oil change took more than an hour. My car was ready in 1/2 hour and sitting the inside the exit for some time. The individual which did the intake went in the bathroom for 1/2 hr. It appeared my car was ready, More