Packey Webb Ford
Downers Grove, IL
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Great experience Charles was fantastic and will be sure to use him in the future. Sales pitch on extended warranty options was a little aggressive but no big deal. Charles was fantastic and will be sure to use him in the future. Sales pitch on extended warranty options was a little aggressive but no big deal. More
Complete review of oil-filters-rotate tires Very professional prompt service. Easy to make an appointment that met my schedule. Fully explained what was needed. Loved the text message I recei Very professional prompt service. Easy to make an appointment that met my schedule. Fully explained what was needed. Loved the text message I received telling welcoming me and keeping me informed while I waited. More
Horrible Customer Service Horrible customer service in the service department. Sam never kept me updated on the status of my car, leading me to have to keep leaving voicemails Horrible customer service in the service department. Sam never kept me updated on the status of my car, leading me to have to keep leaving voicemails and just getting short text responses for him. Very frustrated by my experience. Would not recommend. Sam never apologized for all of the misleading timelines, mistakes and frustrations I experienced. A simple apology goes a long way! More
Visited the Dealership for an Oil Change My oil change took more than an hour. My car was ready in 1/2 hour and sitting the inside the exit for some time. The individual which did the intak My oil change took more than an hour. My car was ready in 1/2 hour and sitting the inside the exit for some time. The individual which did the intake went in the bathroom for 1/2 hr. It appeared my car was ready, More
Best Ford Dealership Took my SUV in for oil change, easy to schedule appointment at Packey Webb Ford.. I was reassured that extra safety precautions were being taken duri Took my SUV in for oil change, easy to schedule appointment at Packey Webb Ford.. I was reassured that extra safety precautions were being taken during the servicing. Quality Dealership and quality customer service. More
Expectations exceeded, again! I have been using Packey Webb service since 1981. They always do it right and if I have a concern they make it right! My 2018 Mustang GT was just in f I have been using Packey Webb service since 1981. They always do it right and if I have a concern they make it right! My 2018 Mustang GT was just in for maintenance and everything was done to my high standards. Thanks Vince! More
EXCELLENT SERVICE DEPARTMENT!!! Every time we have had to call Dealership for service , from the initial appointment call to the end of our service every person has provided excellen Every time we have had to call Dealership for service , from the initial appointment call to the end of our service every person has provided excellent customer service! We have worked with several representatives at this dealership. All have been friendly, knowledgeable, and helpful in all areas of service. More
Buying a used car We a a wonderful experience buying our Ford Edge......Adam and David made our experience easy and were very accommodating to all our questions and wen We a a wonderful experience buying our Ford Edge......Adam and David made our experience easy and were very accommodating to all our questions and went beyond to make all of our concerns answered and taken care of More
Professionalism again Once again the service department at Packey Webb Ford was professional and accommodating. They addressed my problem quickly and efficiently. Gave me Once again the service department at Packey Webb Ford was professional and accommodating. They addressed my problem quickly and efficiently. Gave me a loner for the day and my car was ready at the end of the working day. I’d highly recommend Packey Webb for service and sales. More
After sale - Time to prepare and deliver car - FHonesty After sale - Time to prepare and deliver car - F Honesty of salesman - F Showroom cleanliness and comfort - A Likelihood of positive recommendatio After sale - Time to prepare and deliver car - F Honesty of salesman - F Showroom cleanliness and comfort - A Likelihood of positive recommendation - Zero Consideration for customer's time - Zero More