Back

Packey Webb Ford

Downers Grove, IL

4.5
288 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

Directions

By Type

Showing 288 reviews

May 16, 2021

They really help me with fast and very good service allways! I recommend this service. At PACKEY Webb Ford you can find the best quality technician. More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
May 17, 2021 -

Packey Webb Ford responded

Andrew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

May 13, 2021

My personal experience at Packey Webb Ford was not a good one. I know that buying a car is a business transaction, but I felt like the employees I worked with were only concerned about the sale and not tryin More

by 1sttimebuyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernesto
May 17, 2021 -

Packey Webb Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (630) 598-4700 and we will do our best to make this better. We hope to hear from you soon.

May 05, 2021

Very professional, no pressure, worked to get best deal. Found vehicle and had ready for pick up in promised number of days. 2021 Ford Escape. More

by cil1rxl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
May 07, 2021 -

Packey Webb Ford responded

Cil1rxl, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

May 03, 2021

It's a pleasure taking my truck to Packey Webb, always great service and the staff is very friendly;y. Great dealership, am looking forward to going back for my scheduled service for my vehicle. More

by dscarmardo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scheduler, pay clerk
May 03, 2021 -

Packey Webb Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 20, 2021

They sold me a new car that had rats living in the undercarriage near the trunk that had chewed on the camera wiring. They then told me that the warranty did not cover the damage. Corporate Ford eve More

by Julian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Maggie Webb
May 01, 2021 -

Packey Webb Ford responded

Julian, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Packey Webb Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (630) 598-4700 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

April 10, 2021

I like this car. First Ford we have owned in fifty years. Wish they had put on a dual tone horn This one makes you ashamed to use it. The horn I mean. The car is great. More

by Mjkt1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nonda. Kar
May 01, 2021 -

Packey Webb Ford responded

Mjkt1969, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

April 03, 2021

All staff very helpfull and answer my many many questions. The car is awesome and is all I expected and more. I did check in with Vince in the service department and was very knowledgable. The key More

by nwpoca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Vince
Apr 05, 2021 -

Packey Webb Ford responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 25, 2021

I have been buying and servicing my vehicle here for over 10 years and actually I bought my first car here back in the 70’s. More

by geopopo080657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Apr 07, 2021 -

Packey Webb Ford responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

March 11, 2021

Outstanding service with a focus working efficiently to get you back on the road. Very clean all over the dealership with friendly staff every place you turn. More

by tobinwehrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
February 09, 2021

I recommend packey web Ford to anyone purchasing a vehicle..Great customer service good deals Good experience and our salesman Nick was great.. Thank you Melissa More

by Melissakuchan1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick pelta
...
14
...