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Packey Webb Ford

Downers Grove, IL

4.5
288 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 288 reviews

December 15, 2021

Just bought a 2019 ford Edge ST from Packey Webb Ford. Sergio is an outstanding salesperson who made sure we were comfortable with the price as well as our trade in. Went to another dealer who played gam More

by Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio
Dec 16, 2021 -

Packey Webb Ford responded

Hello Larry, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Dec 16, 2021 -

Larry responded

All around professionals… our sales person Sergio was great. Price and trade in allowance were very fair. Would recommend Packy Webb anytime.

December 14, 2021

Service Dept. as usual, excellent. Service advisor indicated wait time and was very accurate with time. More

by joesadkowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Snyder-151
Dec 16, 2021 -

Packey Webb Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

December 06, 2021

Excellent service as usual! We have been going to Packey Webb since 1979 and have always been very pleased. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken
Dec 16, 2021 -

Packey Webb Ford responded

Hello Ray, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 09, 2021

Seamless check in and out! As promised one hour to service vehicle! Awesome 👏 Thank You More

by Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 30, 2021 -

Packey Webb Ford responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 28, 2021

The oil change service was performed efficiently and the customer service was friendly and professional. More

by Mosquitohead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Ford
Oct 30, 2021 -

Packey Webb Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Thank you again for choosing Packey Webb Ford, and we hope to see you again soon!

October 26, 2021

Very poor experience w this dealership.went in to service my vehicle only to have appointment canceled stating that they have no obligation to service my vehicle only to have my brakes soft and squeaking 2 1 More

by Jw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
Nov 30, 2021 -

Packey Webb Ford responded

Jw, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Please contact us at (630) 598-4700 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

October 04, 2021

This Explorer is the second used vehicle we have purchased from Packey Webb Ford. The vehicle was clean inside and out and included all of the original manuals and documentation. The salesman Matt More

by Jim (Glen Ellyn)
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Csakai, Abby Hodge and Nick Dennis in Service - All were great!
Nov 30, 2021 -

Packey Webb Ford responded

Jim, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 23, 2021

Jerry was very helpful and knowledgeable!!! I had a few questions prior to arriving for a test drive and he got back right away with the answers... More

by PeruMex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Sep 24, 2021 -

Packey Webb Ford responded

Hi Packey , thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

September 14, 2021

Eric was super help in getting me into the car of my dreams. Very knowledgeable and friendly. Up front about everything and explained everything as we went. It was wonderful to be able to work with him. More

by Allison G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Finlon
Nov 30, 2021 -

Packey Webb Ford responded

Allison G., thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 09, 2021

From routine maintenance to performance modifications Packey Webb is where we take our 4 Fords for Service. Our expectations are always met with professional results. More

by 3ponies@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 11, 2021 -

Packey Webb Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 11, 2021 -

3ponies@comcast.net responded

I’ll need a few more items for the 2021 Mustang. This is the 10th Mustang we have purchased from Packey Webb so I guess we are in a relationship 😋.

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