Packey Webb Ford

Professional, friendly and treated me like a valued customer from start to finish! Highly recommend customer from start to finish! Highly recommend More

Failed to provide a 2nd key on purchase of $57k vehicle after repeated requests, had to cut trailer hitch off after they failed to provide key to unlock. Asked for options list, no response. after repeated requests, had to cut trailer hitch off after they failed to provide key to unlock. Asked for options list, no response. More

I challenge you to find a better, more honest, more patient and more honorable car dealership and car salesperson than Packey Webb Ford's Charles Franz. Last July I custom-ordered a new Ford F-150 w patient and more honorable car dealership and car salesperson than Packey Webb Ford's Charles Franz. Last July I custom-ordered a new Ford F-150 with Charles. I spec'd it out the way I really wanted it -- which is to say, it was loaded. Absolutely loaded. I gave him a small deposit and then "hunkered down" to wait. He advised me that the chip shortage could extend to months and months... but he'd submit the order promptly and keep his fingers crossed. And he did. A month or so later, I got cold feet. I began to worry about job security and disposable income, so I called Charles and asked to cancel the order. He didn't flinch. He immediately refunded my deposit in full and said he understood, then wished me the best and told me he'd cancel the order. No problem. Fast-forward to April 2022. My eldest son is graduating from college in 30 days and returning home to live for several months as he prepares for his upcoming MCAT. We need another vehicle. My wife tells me, "you're not buying a used truck." She's not wrong. Used trucks are freakin' crazy expensive and she doesn't want the risk of a lemon. New trucks are scarce as hen's teeth. I sheepishly call up Charles and ask him if he has any F-Series trucks on the lot he can sell me for A-Plan (I get the employee discount bc my brother works for Ford). Charles says no -- but get this -- he says, "I've got a 2022 F-150 Hybrid coming in next week. And (laughing) it's spec'd exactly the way you ordered it." What? Charles didn't cancel my custom order! He kept it in line and then he offered me the opportunity to buy it with my A-Plan discount -- just as I was supposed to! But wait. It gets better. When I ordered back in July 2021, Ford gave me a $1,000 cash discount because of the anticipated lengthy wait time. Charles passed that along to me despite the fact that I probably should have forfeited it. But wait. It's still even better... Charles found another $500 cash back from Ford and gave that to me, also. What?? He gave me more cash back on the best-selling full-size pickup in America -- during a supply shortage??!! Yes. He did. He is absolutely amazing. And honest. He's worked at Packey Webb for decades and it's no surprise. Packey Webb is a classy organization and they only hire classy, honorable and respectful salespeople. Seriously. I'm not getting paid to write this review. I get nothing for sharing this story with you. I just want to let everyone know what an outstanding customer experience I had buying a new vehicle from a car dealer. (Gosh, did I just write that?) Charles may not be able to magically make trucks appear during this xxxx chip shortage, but you owe it to yourself to call him up if you're looking for a new car or truck. He'll work hard to find you something or find some options. I cannot recommend him highly enough. (This review was originally posted to Yelp, but I placed it here as well to make sure Packey Webb is given the recognition they deserve). More

Found a car online and went in to check it out. Diego our salesman was great and had all the information we needed to make our choice on a car. Helped us to find the best deal that would fight ou Diego our salesman was great and had all the information we needed to make our choice on a car. Helped us to find the best deal that would fight our budget. Everyone at Packey Webb is welcoming, kind and very helpful. Would recommend them to all! More