Back

Packey Webb Ford

Downers Grove, IL

4.5
288 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

Directions

By Type

Showing 288 reviews

February 09, 2022

Excellent service, they got the car I needed for work right on time. I have relied on Packey Webb Ford for many years and they have always delivered. I highly recommend them. More

by Ttonyan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Webb
Feb 10, 2022 -

Packey Webb Ford responded

Ttonyan, we appreciate your feedback of our Staff's outstanding service! Thank you for the recommendation, and have an amazing day!

January 31, 2022

Packet Webb is the best Ford Dealership around! We will never go anywhere else. Their service department is fantastic. They go out of their way to take excellent care of their customers and their cars! A More

by ptbowlers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Webb, Spencer Shipley
Feb 10, 2022 -

Packey Webb Ford responded

Ptbowlers, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 31, 2022

Myself and many family members have used PW Ford for many years. Any question (or even minor disputes) have been resolved amicably and professionally. I trust their service department. I have recommended Pac More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in Sales, Chris in Finance, everyone in Service who have worked on my car(s).
Feb 10, 2022 -

Packey Webb Ford responded

Steve, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

January 28, 2022

Another smooth transaction on 3 Ford Escapes for our security business. Thank you and job well done More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenne and Charles
Jan 30, 2022 -

Packey Webb Ford responded

Hi Jim, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

January 12, 2022

Love the car, love the salesman bob,but i bought the car with 7000 miles,demo car.. bob told me that they change the oil 5000 miles, but the service guys have no record, well make its short, they change the More

by Gabe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 15, 2022 -

Packey Webb Ford responded

Gabe, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!

January 07, 2022

Our 2016 Ford Escape Audio unit was dead and took 2 repair visits to replace the affected microprocessor modules. I was impressed with how Bob Marks Service Advisor took ownership and the Technician st More

by Ed Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Marks and Robert Heher
Jan 12, 2022 -

Packey Webb Ford responded

Ed Z, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 04, 2022

Absolutely grateful for the great experience at Packet Webb Ford! From the ordering process, to the updates and pick up.... Everything was seamless and hassle-free. Eric Mateo is a great salesman and I hi More

by Judy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Mateo
Jan 12, 2022 -

Packey Webb Ford responded

Judy, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 24, 2021

The advisors and mechanics are great!! I feel very comfortable with their work and suggestions. More

by ch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 28, 2021 -

Packey Webb Ford responded

We are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 20, 2021

They took my vehicle into service as soon as I arrived. Work was completed timely . Nice waiting room. In addition to service requested, they also washed the car. More

by rjjftg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Dec 28, 2021 -

Packey Webb Ford responded

Reviews like yours provide encouraging feedback. At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 17, 2021

The service was great. They really treat you nice. Would recommend. My salesmen bent over backwards to get me a car. More

by smokee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Driver
Dec 28, 2021 -

Packey Webb Ford responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

...
11
...