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Packey Webb Ford

Downers Grove, IL

4.5
288 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 288 reviews

July 24, 2022

Great service department and very professional. Nick the service manager is great to work with. More

by aricira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick the service manager.
July 12, 2022

Worse service experience ever with this dealership. No available parts for servicing. Ford and this dealership have problems. Will never purchase another vehicle from Ford nor this dealership. More

by thomasmaronta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob James
Jul 14, 2022 -

Packey Webb Ford responded

Hi, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Many manufacturers and supply chains are feeling discomfort due to the universal shortages. Please give us a call at (630) 598-4700 and we will do our best to make this better. We hope to hear from you soon.

July 04, 2022

Took my car there for an oil change. Even if my car is new I was charged $77 for an oil change service. My engine light was on, my front tire was low in air. They called me back saying t More

by Adrian.architect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernie Mateo
Jul 07, 2022 -

Packey Webb Ford responded

Hi Adrian, we are so disappointed to learn of this situation you have described. Please give us a call at (630) 598-4700 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

July 02, 2022

This dealership once had excellent service. However after the stoke by techs a few years ago any good service left. I would not brig any vehicle here for service it's not with it .Find any other More

by Jjdusek55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
Jul 06, 2022 -

Packey Webb Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call us at (630) 598-4700 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Jul 19, 2022 -

Jjdusek55 responded

I called and no one returned call.left message for Maggie webb

Jul 19, 2022 -

Jjdusek55 responded

I brought in car to check battery no one said a word for 2 & 2/2 hrs .gave me car back said no problem battery fine.i started car drove out all sorts of electronics out .digital dash whole display black.no blower motor.no air. Airbag warning light on .pulled back in.i was told I brought it in that way driving over 20 miles to get there. No one again said a word until drive back in .I really wonder how dumb they feel there customers are I graduate auto tech teacher,trained as educated ,worked 2 years in field to be vocationally certified service advisor and for certified tech and service mgr.

Jul 19, 2022 -

Jjdusek55 responded

Oh also I forgot I spoke to Ryan the service mgr and could not get past his refusal to get how the pro rated battery works. I bought a battery spent about $129 dollars and just after free replacement period of 3 yrs it went bad which this defective battery had about 5 yrs left so I paid $53 more dollar 53 + 80 left ondefective battery which meant I had full 104 mo like new battery purchase which he refused and said it over 6 yrs old and no warranty left wrong did I say wrong had full warranty but I decidedim done no more nonsense.

May 22, 2022

Professional, friendly and treated me like a valued customer from start to finish! Highly recommend More

by ssypien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Ernie, Brandon, Abigail
May 13, 2022

Failed to provide a 2nd key on purchase of $57k vehicle after repeated requests, had to cut trailer hitch off after they failed to provide key to unlock. Asked for options list, no response. More

by Tprice311
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernirle
May 12, 2022

I challenge you to find a better, more honest, more patient and more honorable car dealership and car salesperson than Packey Webb Ford's Charles Franz. Last July I custom-ordered a new Ford F-150 w More

by littleradioproductions
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Franz
May 10, 2022

Very good interaction via phone and then in person all the way to purchase. They are attentive and professional. More

by Ckolb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio was wonderful
May 11, 2022 -

Packey Webb Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

March 30, 2022

I have confidence in the mechanics, who have been there for years. Especially Dirk or Mike Spencer. More

by Jean9farrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dirk
Mar 31, 2022 -

Packey Webb Ford responded

Hi, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 08, 2022

Found a car online and went in to check it out. Diego our salesman was great and had all the information we needed to make our choice on a car. Helped us to find the best deal that would fight ou More

by mlong63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego, Nasson
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